πριν από 1 μήνα
Ok i will keep it open i just know they will ignore your messages. Ive been attempting to close since last year and continue to glamble they won't close even with the required information documents.
Super Spin Casino - γενική συζήτηση (σελίδα 2)
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πριν από 1 μήνα
Its so much stress
πριν από 1 μήνα
Ok i will keep it open i just know they will ignore your messages. Ive been attempting to close since last year and continue to glamble they won't close even with the required information documents.
πριν από 1 μήνα
Please do not mistake the request to close your casino account with closing your complaint. If we are to sort at least the consequences, the complaint must reach its ends no matter the casino's play in this.
I understand it is a challenging link of events, but this is how the complaint works.
While the complaint is being investigated, please focus on protecting yourself first:
- Ask a trusted person to change and keep your casino passwords
- Ask them to control your email access used for gambling accounts
- Contact your bank to block gambling transactions or set very low limits
- Use parental controls / gambling blockers on your devices
Hopefully some of that helps you a bit.
πριν από 3 εβδομάδες
Hi I’ve seen you write in a previous complaint when someone trying to withdraw funds? And you’ve asked whether they won the money through bonuses would this matter? I have spent nearly 3 grand with this casino and recently won 20000 off a bonus! I’m very worried I probably won’t see this money
πριν από 3 εβδομάδες
Hi, it's normal to ask about player bonuses. Especially if you haven't read the information about them. Which one did you take specifically? Just because you played with the bonus doesn't mean you shouldn't get the money. But some bonuses, and there are quite a few of them, come with a maximum cashout limit, which players often only find out about when they withdraw. Did you see anything like that?
πριν από 2 ημέρες
Definitely would not recommend playing here, im waiting for a withdrawal since 8th Feb, was cancelled several times and then they asked me to split it in two transactions and i did and still nothing. they told me in live chat that the payment was approved, but dashboard still says pending!. Live chat have blocked me and no response to email.
πριν από 2 ημέρες
I think that in this case, I would file a complaint if they blocked you on the chat and you basically have no choice but to wait. It's also not good information when you see that the withdrawal is pending and they told you it was completed, which is not the best either.
So what do you think?
πριν από 2 ημέρες
Yes i was thinking of writing a complaint but wasn't sure if Casino Guru would take it on as its an Anjoan license(pardon the spelling). But yes, its ridiculous and they are getting away with it. Stonewalling, splitting payments and just telling lies. My dashboard still says pending. The also asked me to withdraw using a VPN!!!! A huge no go.
πριν από 2 ημέρες
If they recommended a VPN, I would definitely take a screenshot of that conversation just to be sure, but I probably wouldn't use it myself.
As far as complaints are concerned, it doesn't matter whether the casino has a license or not, you can file a complaint with us about any casino.
πριν από 2 ημέρες
Ok i will do then, even if it prompts them to pay. I cant access the live chat anymore though as they have blocked me.
πριν από 2 ημέρες
Well, I'm not surprised at how this situation is developing, but let's hope it gets better.
Good luck.
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