Spinsy Casino - γενική συζήτηση (σελίδα 3)

Yep, definitely. It's unlikely that the transfer process consumed the entire duration. Do you know when exactly the casino initiated the transaction? Any verification or other details worth mentioning included?

Could be handy too.

Why is a deposit required for account verification if I already have a winning balance?

Greetings, the deposit for verification is usually for verification of the payment method. It is quite common in every casino but the important thing is that it is often a minimum amount. How much does the casino ask from you?

Καλησπέρα..

Κέρδισα 1500 ευρώ στο καζίνο Spinsy.

Στις 26 Ιουνίου ζητώ 3 αναλήψεις των 500 ευρώ η καθεμία.

Μέχρι σήμερα, 8 Ιουλίου, μετά από ασαφείς απαντήσεις από το κέντρο βοήθειας, δεν έχω λάβει ακόμα τα χρήματα, τι μπορώ να κάνω...

Is your account fully verified at this casino already?

What exactly do they tell you regarding your withdrawal, and have you had any successful ones from this casino before, please?

Try to provide more information so we can help with your case if possible.

Ναι, είναι πλήρως επαληθευμένο...

Κέρδισα 1500 ευρώ στις 26 Ιουνίου... την πρώτη φορά που έπαιξα... κέρδισα και είπαν στην υποστήριξη ότι έστειλαν υπενθυμίσεις πληρωμής, αλλά μέχρι σήμερα δεν έχω λάβει τίποτα... Ζήτησα την πρώτη ανάληψη στις 26 Ιουνίου.

Ευχαριστώ για τη βοήθειά σας

Hello, I’m writing here because I urgently need help.

I won €200 on Spinsy, but it’s been over a month and I still haven’t received my money. It’s unacceptable that an online casino can’t process such a small withdrawal. Out of frustration, and trying to get something back, I sadly lost another €100 while waiting, hoping to recover what was mine. That was my mistake, I admit it – but the situation drove me there.

I’ve contacted their support several times, but they give me no real answers. I demand a refund of my €200, which is my right. If this isn’t resolved with the help of Casino Guru, I’ll consider taking legal action. Taking advantage of users like this is shameful.

To the managers of Spinsy: shame on you.

Thanks in advance to the Casino Guru team if you can help me get what I deserve.

I get that you are upset, and we will definitely look into it. Though this process is more complex and requires certain cooperation from your side too. First of all, please submit an official complaint request in which you will explain the situation in detail, for example:

When exactly did you submit the withdrawal request?

Did you request a withdrawal and was it rejected or ignored?

Were you informed about any reason why it wasn’t processed?

Did the chat say anything specific when you asked for help?

Kindly start by following this green link, please 👈 and the Complaint Team will address your request.

How does this sound to you?

Thank you for your reply.

I would suggest you file a complaint here so our team can investigate this matter, as it has been outstanding for a long time now, especially if your account is already verified.

You can do so at any time here. Please describe the issue well, and after evaluating your complaint, we'll get back to you as soon as possible to inform you about the next steps.

Hello,

Here are the details you requested regarding my withdrawal issue:

The most recent withdrawal request was submitted on July 9, but I had already attempted several withdrawals in the previous weeks as well.

All of these requests have been completely ignored. I only receive vague email replies with no concrete actions or resolutions.

No clear explanation has ever been given as to why the withdrawal was not processed. On one occasion, I was told the issue was with my bank — however, I have contacted my bank directly and they confirmed there were no attempts or refusals on their end.

In the support chat, despite providing all requested documentation and personal details, I was only met with generic responses and no actionable support.

At this point, I ask for full transparency and immediate resolution if you can help me. I am still willing to cooperate, but I also reserve the right to escalate the matter if this continues to be delayed or ignored.

Hello, I believe I understand that you seek assistance. Please focus on this part of my previous post:

"Kindly start by following this green link, please 👈 and the Complaint Team will address your request."

I am unable to investigate or resolve the matter on the forum; hence, I asked you to submit the official so you can complain by providing the details there.

Kindly follow my instructions, please so the problem can be properly addressed. 🙏

Έχουν περάσει 11 ημέρες για να εγκριθεί η ανάληψή μου. Πρέπει να κάνω 9 ακόμη αναλήψεις εκτός από τις 3 που εκκρεμούν έγκριση. Το καζίνο είναι το spinsy.com και δίνουν τις ίδιες διφορούμενες απαντήσεις τόσο μέσω email όσο και μέσω ζωντανής συνομιλίας. Μου λένε από την 3η ημέρα ότι θα προωθήσουν το αίτημά μου στο οικονομικό τμήμα, αλλά η απάντησή τους είναι πάντα να περιμένουν. Θα το εκτιμούσα ιδιαίτερα αν μπορούσα να επικοινωνήσω πιο άμεσα μαζί τους μέσω του Casino Guru.

Hello, we give casinos 14 days to sort out player withdrawal. I see you are getting close to that time and that you have filed a complaint.

But what did the casino tell you as a reason for waiting, nothing specific except to be patient and that they escalated it? 

Of course, if nothing can be resolved, we will try to help you and contact the casino, but we will have to wait a bit longer for that.

Αυτές είναι οι απαντήσεις που λαμβάνω. Μου λένε μάλιστα ότι το προφίλ μου είναι τέλειο και δεν θα αργήσει πολύ, και να 'μαι εδώ, έχουν ήδη περάσει 13 ημέρες. Καταλαβαίνω τις προθεσμίες, αλλά έχω 11 αναλήψεις να κάνω. Ελπίζω να μην αργήσουν όλες τόσο πολύ. Μέχρι στιγμής, δεν έχω λάβει ούτε 1€, σε περίπτωση που το "οικονομικό τμήμα" αργήσει πολύ, αλλά αν θέλετε να κάνετε καταθέσεις, δεν θα αργήσει καθόλου. Ευχαριστώ για την απάντηση, Jaroslav.

Well, at the moment there is probably nothing else to do, when the time comes we will try to contact the casino, but I believe that by then you will have at least some part of it in your account. 

I mentioned 14 days, so it won't take long and we will try to assist you.🙂

Ελπίζω να πληρώσουν το πλήρες ποσό. Σας ευχαριστώ για τη βοήθειά σας, Γιάροσλαβ.

You're welcome, if we can and it's possible we'll be happy to help. 

I also hope for a positive development and that you will have everything as soon as possible.

Hi my partner deposited $50 into spinsy and won won a little over 4K. On slots and roulette on the 8th July I did my wagering on the 12th July put in 2request to withdraw 750 and got reply stating they had received request and within 3 days it would be in but haven’t got anything 25th July- and is showing still processing? And 1 saying it’s approved bu in my acc it says it still not and under review? Can someone please help?

Firstly, please explain what you mean by saying that your partner deposited to your account. Do you mean that the money was not deposited from your account?

It might be a problem later on, you know.

Is your account already verified there?

It was was my partners account and from her bank account also all is verified