πριν από 4 μήνες
Account still open and I just received 50 free spins yesterday
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Spinrise Casino - γενική συζήτηση (σελίδα 2)
πριν από 4 μήνες
That's not good at all, for sure.
πριν από 2 μήνες
Same problem.. They don't want to close my account even after I said I had a gambling problem. Wrote a message to Curacao about it no answer yet. Also, I wrote a message to spinrize for a refund because they didn't do anything to block the account and they never answered.
πριν από 2 μήνες
I'm sorry that you experience this problem as well.
Please submit your complaint here, and our team will try to intervene and help you out.
May I ask when exactly you requested the closing of your account due to the gambling issue?
πριν από 2 μήνες
They keep cancelling my withdrawal of $3k and I’m so worried if I’m a victim of this scam casino after reading all the reviews on trustpilot and the same stories of people that never got paid. I have completed all the verification and comply all what they ask for and still I have not received a cents of my winnings.
They even told me to take a photo of myself holding a piece of paper where it says Hi Spinrise and the date which I also did because I wanted to get my money and still put my withdrawal on hold and waiting for almost two weeks now.
Can somebody please help me.
I don’t know any casino who operate like the way they operate and still have a license. If I don’t get my money by this week I don’t care if I spend $50k on lawyers just to put an end of this scam casino!!
They victimised a lot of people here in Australia!!
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πριν από 2 μήνες
Hi, am I right in understanding that you are 100% verified? This is necessary in order to withdraw money. Was the main reason why you don't have your money yet that you had to send a photo with the paper?
If you've been waiting for two weeks, it's good that you've opened a complaint and we'll try to help. I believe it will turn out well.
πριν από 2 μήνες
Yes that is the reason why they have not paid me they want me to send a photo of me holding a piece of paper where it says hi Spinrise so I did.
But until now my withdrawal still on pending status and nothing has been processed. This is clearly a scam. I don’t know any legit casino who operates like this. What a joke. I wonder how in the world they are still operating with a license with all the complaints
πριν από 2 μήνες
Okay, but was the selfie you sent verified and accepted? That's why I'm asking if you're 100% verified. If not, you won't be able to withdraw the money.
πριν από 2 μήνες
It was accepted and they are saying now to just wait a little longer to be processed. How much longer???
they said they can’t give me a timeframe.. what a joke. I’m just lost for words now.
πριν από 2 μήνες
All sorted and they paid me
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πριν από 2 μήνες
Perfect. Sometimes it's important to just wait a little. As I said, it's important to remember that unless you are 100% verified, the casino will not pay you your money. If you successfully complete this process, then it's usually just a matter of time before you get your money.😀
Enjoy your money. 🙂
πριν από 4 εβδομάδες
Spinrise – Τα κέρδη με πραγματικά χρήματα ακυρώνονται αφού έχει ήδη ολοκληρωθεί το μπόνους 🙁
Εγγράφηκα στο Spinrise στις 19 Μαρτίου 2026 και αρχικά κατέθεσα 550€. Για αυτό, έλαβα ένα μπόνους High Roller αξίας 675€. Με αυτό το μπόνους, κατάφερα να κερδίσω περίπου 14.000€. Σύμφωνα με τους όρους και τις προϋποθέσεις του μπόνους, μετά την εκπλήρωση των απαιτήσεων στοιχηματισμού, ισχύει ένα μέγιστο όριο ανάληψης (10x ποσό μπόνους, μέγιστο 10.000€ μετά από περαιτέρω παιχνίδι).
Αφού εκπλήρωσα τις προϋποθέσεις στοιχηματισμού, κατέθεσα επιπλέον 431€ και 47€, συνολικά 478€. Αυτό το ποσό συνδυάστηκε με το υπάρχον υπόλοιπό μου, με αποτέλεσμα το σύνολο των 5.478€. Συνέχισα να παίζω με αυτό το υπόλοιπο και το αύξησα σε συνολικά 28.000€.
Ο VIP manager μου επικοινώνησε στη συνέχεια τηλεφωνικά μαζί μου και μου εξήγησε ότι, λόγω των όρων του μπόνους, μπορούσε να καταβληθεί μέγιστο ποσό 10.000 € και ότι η επιπλέον κατάθεσή μου ύψους 478 € θα πιστωνόταν πίσω στον λογαριασμό μου ως πραγματικά χρήματα. Τα υπόλοιπα 18.000 € καταπέσουν. Αποδέχτηκα αυτήν την απόφαση.
Στις 20 Μαρτίου 2026, έλαβα μια αρχική πληρωμή 4.000€, ενώ άλλα 6.000€ βρίσκονται υπό επεξεργασία. Επιπλέον, 478€ πιστώθηκαν ρητά στον λογαριασμό μου ως πραγματικά χρήματα. Στη συνέχεια, συνέχισα να παίζω με αυτά τα 478€ σε πραγματικά χρήματα (χωρίς περιορισμούς μπόνους) και κέρδισα περίπου 60.000€.
Υπέβαλα επίσης αυτά τα κέρδη για ανάληψη. Συνολικά, είχα περίπου 74.000 € σε αναλήψεις, εκ των οποίων τα 4.000 € καταβλήθηκαν γρήγορα. Ο VIP manager μου μού επιβεβαίωσε αρκετές φορές, μεταξύ άλλων και τηλεφωνικά, ότι τα κέρδη από τα 478 € ήταν πραγματικά χρήματα και ότι όλα τα κέρδη που προέκυψαν ήταν πλήρως αναλήψιμα και δεν θα μειώνονταν.
Ενώ περίμενα περαιτέρω πληρωμές, έλαβα ξαφνικά ένα μήνυμα ότι είχαν γίνει ανάληψη 63.522€ από τον λογαριασμό μου. Ο λόγος που δόθηκε ήταν ότι είχα υπερβεί το μέγιστο όριο ανάληψης του Μπόνους High Roller.
Κατά την άποψή μου, αυτό είναι λανθασμένο επειδή:
το μπόνους είχε προηγουμένως ολοκληρωθεί πλήρως και ήταν περιορισμένο
τα 478 ευρώ πιστώθηκαν ρητά ως πραγματικά χρήματα,
Τα επακόλουθα κέρδη, ύψους περίπου 60.000 ευρώ, προήλθαν αποκλειστικά από αυτά τα πραγματικά χρήματα.
Ο VIP manager μου έχει επιβεβαιώσει επανειλημμένα ότι αυτά τα κέρδη είναι πραγματικά χρήματα και μπορούν να αναληφθούν πλήρως.
Επικοινώνησα με την υποστήριξη και εξήγησα όλη την κατάσταση. Με ενημέρωσαν ότι η υπόθεση πρέπει να εξεταστεί χειροκίνητα λόγω πολλαπλών συνεδριών παιχνιδιού και της μετάβασης από μπόνους σε πραγματικά χρήματα. Ωστόσο, δεν έχει δοθεί ακόμη καμία λύση ή διόρθωση.
Υποβάλλω αυτήν την καταγγελία επειδή, κατά τη γνώμη μου, τα κέρδη από πραγματικά χρήματα αφαιρέθηκαν εσφαλμένα σύμφωνα με τους όρους και τις προϋποθέσεις του μπόνους. Ζητώ πλήρη έλεγχο του λογαριασμού μου και την αποδέσμευση των κερδών που κέρδισα με πραγματικά χρήματα.
Ελπίζω πραγματικά να λυθεί το πρόβλημα και ήταν απλώς μια «παράλειψη».
Αυτόματη μετάφραση:
πριν από 3 εβδομάδες
Hi, I’ve read through the whole situation you’ve been through, and I think I’d side with you. If you met the bonus requirements, it can often end with you withdrawing the money.
On the other hand, if you deposited money there, the bonus was already met, they capped you the first time, and in my opinion, they shouldn’t have applied it a second time. Especially since your VIP manager told you so too.
So I hope we can help you with your opened complaint and that you get the money that I think you’re entitled to.
But I don’t want to get ahead of myself, let’s wait and see what the team has to say about it.
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πριν από 3 εβδομάδες
Hey Jaro,
Thank you for your reply.
I would also like to emphasize an important point: the casino itself already made a clear distinction between bonus winnings and real money. They explicitly reduced my winnings to €10,000 as the maximum win according to the bonus terms, and on top of that they credited my €478 deposit back to my account as real cash.
This shows that the bonus was already fully settled. At that moment, the separation was clear:
€10,000 → capped bonus winnings
€478 → my real money deposit
The first €4,000 were already paid out, and the remaining €6,000 were placed in pending withdrawal. I then continued playing only with the €478 real money, and from this amount I won approximately €64,000.
Now the casino is trying to apply the High Roller bonus maximum limit a second time, even though the bonus had already been applied and settled earlier. In my understanding, this should not be possible, as the later winnings were generated entirely from real money.
I also have videos, screenshots of the full timeline, and even a written confirmation from VIP support (agent Riko), where it was explicitly stated that "there should be no further write-offs" after the first reduction.
πριν από 3 εβδομάδες
Yes, I understand. In the future, I’d recommend that you first withdraw all your winnings from the bonus, and only then make a deposit. That way, you can avoid something like what happened to you.
Even so, I don’t think they should have taken your money twice.
I’m keeping my fingers crossed that this gets resolved. 🤞
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πριν από 3 εβδομάδες
Update regarding my case – Bet history received
I have now received the full bet history and transaction logs directly from the casino.
These logs clearly show that after the bonus winnings were capped and separated into withdrawals, my playable balance was reduced to €478. The first bets in the history start exactly from this €478 balance, which corresponds to my real money deposits.
This confirms the following:
no active bonus at that time
only €478 available for gameplay (my real money)
all subsequent winnings derived solely from this €478 balance
the €10,000 bonus-capped winnings were not used for further play
Additionally, the casino stated that they do not distinguish between bonus and real money internally and treat the balance as a total. This further supports that only the remaining €478 was playable.
Therefore, the casino’s own logs confirm that the additional winnings were generated from real money. Despite providing this evidence themselves, the deducted €63,522 have not yet been restored.
The case is still under review, but I wanted to provide this important update, as the bet history directly supports my claim.
πριν από 3 εβδομάδες
Thanks for the update. I’m sure Petra will look into it and take everything into consideration.
I’m hopeful that everything will work out.
πριν από 1 εβδομάδα
Hi everyone, just a quick update on my case.
Unfortunately, there is still no final resolution from the casino yet. They have acknowledged that there were mistakes and inconsistencies in the handling of my situation, but so far they have not offered any concrete solution or settlement.
At the same time, my current impression is that the casino is no longer taking a hard "denial-only" stance. Instead, it seems like they are now actively re-evaluating the case, as more of the evidence and timeline I provided appears to be difficult to fully dismiss.
As of the latest update, the case has now been escalated and passed on to their platform provider (Softswiss) for an independent review. From what I understand, this is the system/provider layer that handles the casino infrastructure and transaction logic, so they likely have access to deeper technical logs and data than the casino’s frontline support team.
To me, this feels like a further step towards a proper investigation rather than a quick rejection, since they are now involving a third-party layer to reassess the situation in detail.
I’m currently waiting for the outcome of that review and will update once I hear back.
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πριν από 1 εβδομάδα
Hey, that's quite a positive development! Please keep us informed; I would hate to miss any other updates, and I'm crossing my fingers, of course.
What, in your opinion, caused this change in approach? I'm asking because for me personally casinos with yellow or orange safety indexes, which are defined as below average, are usually the biggest question. Red numbers are bad enough and green is okay, but the middle class... that's the question. 😀
πριν από 5 ημέρες
Hi Radka,
I think the change in approach is mainly due to the fact that I fully documented everything – including recordings, screenshots, Bet History, withdrawal / Recall History and a precise timeline down to the second.
This makes the sequence of events very clear and directly contradicts the casino’s version in several key points, which is probably why the case can’t simply be dismissed anymore.
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