Spinbara Casino - γενική συζήτηση (σελίδα 34)

Hi, I believe I understand this circle you have been through because just recently I've discussed the Anjouan complaint process with another player and i can tell it's pretty much the same insanity, just without Ask Gamblers involved. Would you be interested in checking the other communication? The thread is here, called "What can a player do when the casino, ADR providers, regulator and game provider do not respond?"👈

One thing keeps confusing me the most, however. You see, the last time my colleagues checked this casino wasn't licensed, and I'm talking about August 2026, so, in my opinion, ADR providers listed under ANjoan AOFA may not be very motivated to step in. At first glance I was really surprised to see AG directly providing official ADR services for this casino, though, in my opinion, it only added to the evidence of the casino's lack of a license and official ADR support. Sadly, as I kept reading, it turned out that AG is not aware of such a connection.

I would love to help you find a working route but with all honesty, maybe the lawyer you mentioned earlier would give real advice here.

Hi guys,

I created my account after reading the guru review for Spinbara. First deposited about 3k euro which I lost and then another 2k. I got lucky and won some money, but I only received 2 withdrawals before they blocked this option for me..

I have over 20k left in my account that I cannot withdrawal because the casino doesn’t verify me. I sent all documents in perfect quality, but the only answer in chat I get is you will be contacted soon.

I was also promised a VIP manager who would help me with faster verification & withdrawals.

No answer to any of my emails in 4 days.

Why did Guru recommend this casino? It feels like they not going to pay me my money..

Can someone please help me?

Hi there,

Congratulations on winning such a nice sum. I and the casino review, of course, cannot say what is happening in the casino in your particular situation, so I understand your questions. if you browse this forum, you will very likely stumble upon players with similar experiences across multiple casinos. I'd like to say that bigger winnings are usualy subject to many checks performed by the casinos and it's not completely out of order that those verifications, investigations, and checks are not fully consulted with players, quite the opposite.

So, even though I perfectly get you expecting quicker services, the casino in the first place needs to come up with details. The way I understand it, the KYC has not yet been finished, which is necessary for further progress.

The other player withdrawing lower amounts shared that no KYC was needed, though their withdrawals have also been delayed. I guess the casino may be overall delayed with withdrawals, which can happen without prior warning and may happen at any casino. I wish we could predict this and adjust the review; however, it only works retroactively.

It's not perfect, but it's the only way we've found to review casinos.

Hi,

Thank you so much for your reply.

How long should I wait? I really liked the casino and especially all the live games/providers that not every casino has.

I will not play or deposit anything before I receive my money.

Updates on the progress and how they handle everything will be posted here frequently.

Petey

Hello Petey,

you are welcome. Oh, I see now. One would assume finding a perfect match and instead the very first withdrawals probably spoil all the excitement. I would love to tell you when exactly support gets to your documents or what would be the best steps for speeding up the process, but the truth is that I have no idea why it's getting longer. However, the overall user experience is based on slow withdrawals so I guess it's still happening.

I suggest waiting at least 10 days, as user feedback indicates that this is a threshold. Speaking about that, you are very welcome to lodge a complaint about delayed payments. Still, one thing is worth mentioning: we provide casinos with 14 full days to resolve the KYC and associated checks and withdrawal without our direct intervention, because it proved more effective. On the other hand, once you lodge the complaint, even earlier, the casino will take notice (receives email), which may eventually help them realize where you stand. Thus, my suggested compromise is 10 days.

What do you think about it?

Hi,

I think I will make a complaint as I do not feel very good about this. As a high stakes player I do not like the treatment and dragging out time just in hopes I loose it all back to them.

Thank you so much for your assistance!

Best Regards,

Petey

Hi,

I wouldn't hesitate either, as I still think it's beneficial (even as a gesture to the casinos about how you feel about this whole withdrawal situation).

You are welcome, of course. Would you let me know how the situation evolves, though? It would be nice to see some progress—finally, I might add. 🤞

Hi,

100% I will let everyone know here and in my complaint how this develops.

I really hope we see this casino pay out in case anyone else considers registrering and playing at Spinbara.

Regards,

Petey

Played of course yesterday as well and won some more. 378.000 NOK I am at now and still can’t withdraw a single dime.

Honestly, I would just like to close the account and get my money.

However, I just noticed that spinbara casino doesn’t have an option for closure, nor do they have any responsible gambling tools. Not even a spending limit?

Casino without responsible gambling tools or closure options. I am lost for words..

Hi,

Normally I would congratulate you for winning again, but in this situation it feels a bit off.

Regarding the account closure, is there any mention of sending an official request to a specific email address? It is the usual scenario. In some cases, it's not, however, possible to proceed with the request when active with what is being processed...well, I imagine how that sounds. In any case, the case should have some protection layer; I wager, the review says limited responsible tools, not absent completely.

Still hoping for the positive end.

Hi,

I don’t see this casino a serious company and no, doesn’t look like they advertising closure or make it possible for players even. Read a few scare stories on this forum and other places.

Also, after investigated a bit and see they are owned by a big group with many online casino’s. Probably scam people and start a new brand once they have received enough negative publicity and warnings from players.

I really hope for a good outcome with my complaint as I already made plans for these winnings as well.

Update on my complaint against Spinbara

Since August 25, I have not received any response from Spinbara regarding my request for an independent ADR.

Spinbara previously sent me a link to their Terms and Conditions, where they referred me to AskGamblers as the ADR provider. However, AskGamblers informed me directly that they do not handle complaints against Spinbara and that they are not able to deal with my case.

I informed Spinbara about this and explained that AskGamblers had confirmed they could not handle my complaint. Despite this, Spinbara has still not provided any response or offered an alternative independent ADR.

At this point, I am still waiting for Spinbara to provide a valid and independent ADR procedure through which my complaint can be reviewed.

I will update this thread if I receive any response from Spinbara.

Hi, I honestly respect your opinion about this casino. It's just that thus far, every complaint we could approve has been resolved, not instantly, but still resolved, so I'm still somehow surprised to see you in this situation.

I am also unsure about the current situation, but I would appreciate it if a casino representative could join the complaint discussion soon and provide an explanation, as has been done previously. I mean, I went through some resolved complaints and found one with a week-old casino response. Not sure whether it helps, but the other player mentioned, "I commented again via live chat regarding the self-exclusion, where I was again only referred to the email address, which stated that this was the only way to block the account."

Hello Domek33, thank you for keeping us informed. You know, as far as I'm concerned, Spinbara is an unlicensed casino (a Costa Rica certificate is not equivalent to a standard gambling license, if you ask), so in my opinion, it's up to them whether they provide any ADR option to players. Of course, none of this explains the part with AG in their terms and conditions, but I believe they may not feel compelled to talk further if they already know that AG, as well as Casino Guru, cannot accept the case.

I wish there could be some way to press further, of course.

Με 378.000 NOK στην τσέπη μου, δεν θα έπαιζα άλλον γύρο μέχρι να λύσω το πρόβλημα. Και η έλλειψη σαφούς επιλογής ADR το κάνει ακόμα χειρότερο.

Hi,

Thank you all for kind words and help. It does make me breath a bit better after knowing other complaints has been resolved.

I won’t play a single penny before issue is resolved and I receive my all winnings as TorenK suggested.

Yeah, of course. You are welcome. Let me know how the complaint proceeds, please. It would be really relieving seeing the money paid.

I understand what you're saying. At least for the time being, we were quite successful in resolving player complaints, but I am surprised to see the license gone. I mean, switching to a Costa Rica certificate is not a good thing for me.

Ok, I am now at 420.000NOK + pending 10.000NOK WD and there are still no updates other than the same reply over and over. "you will be contacted via email"

I have been thinking a lot of what to do in case my complaint doesn’t help etc.

Are there any lawyers who can help in this situation for cases like this? I am willing to pay a big chunk of my winnings as long as I receive it.

They are a registered company and should be accountable if they don’t pay out. There must be someone who could do something, if this doesn’t end as it should?

I believe the part about Costa Rica instead of gambling licenses shows that accountability may not play much of a role. Unlicensed casinos are not regulated, so there is very little pressure anyone can put on them. The lawyer would surely explain the matter in full picture. In any case, the complaint is still in the early stage and the casino has not yet been asked to join in. I would wait for this part anyway.