Spinbara Casino - γενική συζήτηση (σελίδα 32)

I would recommend being patient, just as you mentioned yourself. We give casinos 14 days to pay out players, and if that doesn’t happen, we’ll try to help. If there’s a delay, it’s understandable that you don’t have the money right away, and I’d say that since you’ve been receiving your money normally up until now, I’m confident you’ll get it this time as well.

Τα πήρες; Είμαι κι εγώ στην ίδια θέση.

Hi, I'm sure the player will get in touch once they receive the money.

Looking at your situation, how long have you been waiting for the money? 

Έχουν περάσει 5 ημέρες και μου είπαν ότι θα χρειαστούν 1 έως 3 εργάσιμες ημέρες για την επεξεργασία. Έχω κάνει 3 αναλήψεις των 500€ η καθεμία και ακόμα τίποτα. Πρέπει να συνεχίσω να κάνω αναλήψεις, αλλά επειδή το μέγιστο είναι 3 εκκρεμείς αναλήψεις, δεν μπορώ και η κατάσταση γίνεται λίγο ανησυχητική.

Yes, I understand that if they set a deadline, the player expects to receive the money by that time. That’s why I don’t like it when a casino does that and then fails to follow through. I hope you’ll eventually get your money, but you’ll have to wait for it. Sometimes this is a common delay due to the payment method or other factors. 

But we have to be patient.

If nothing happens and two weeks have passed, be sure to get in touch and we’ll try to help you.

Τίποτα ακόμα. Ο διαχειριστής του λογαριασμού μου λέει ότι η επαλήθευση ολοκληρώθηκε και ότι βρίσκεται στη διαδικασία αποστολής. Θα δημοσιεύσω ενημερώσεις μόλις τις έχω.

Spinbara Casino hasn't been processing premium withdrawals on time. Some people have been experiencing delays for over three weeks now, and complaints about this casino are growing every day. I believe the casino guru team should address this issue.

Hello, based on what I see in your case, you're also experiencing withdrawal delays.

Could you please clarify what you mean by "premium withdrawals"? Is that some kind of VIP feature or a special withdrawal processing option? I’d appreciate a short explanation so I can better understand the situation.

Of course, I can see that you’ve been waiting for several weeks, which is not really normal or standard. My question is whether you had any successful withdrawals from this casino before, and whether you had to go through verification, or if there was anything specific that might have caused this delay.

Did the casino provide you with any explanation at all?

Good afternoon. This is what the translator told me about the premium. I waited 14 days and received nothing, and I lost everything. Previously, everything always arrived within three business days. You can see how many complaints have been opened with delays recently. They write that we have experienced delays with payments, but I don't believe they're deliberately stalling for time so people lose their winnings. I think you should do something about this casino.

I'm sorry to hear that you ended up losing your money.

The most important thing would have been to wait and open a complaint on our website so our team could try to help you. If the casino failed to resolve your case, the complaint could have been closed as unresolved, the casino would have received black points, and its Safety Index would have been lowered.

By continuing to play and losing your winnings, you unfortunately made it much more difficult for us to help. From the casino's perspective, there is no longer an outstanding withdrawal to investigate.

Player experiences are always important to us, but they also need to be supported by a completed complaint. That's one of the main factors that can affect a casino's Safety Index. If a casino repeatedly fails to resolve player complaints, it can have a negative impact on its rating.

So if you ever find yourself in the same situation again, I would strongly recommend not canceling your withdrawal or continuing to play. Instead, keep the withdrawal pending and let us help you through the complaint process.

I requested a withdrawal from this site today, and I was told it would take 48 to 72 hours. Do they always require identity verification and delay payments? I’ve become worried after reading the reviews.

Can I get help if I run into any problems?

Hello, I definitely would not rely solely on the fact that the casino advertises on its website, or told you directly, that withdrawals are processed immediately or within two or three days.

The first thing I would say is that if you run into any issues, you can contact our team and we will try to assist you.

We generally give casinos up to 14 days to pay out player withdrawals, so I think you are still quite early in the process. You mentioned that you only requested the withdrawals two days ago, and since there was a weekend in between, I would not really count those days as full processing time, because many casinos do not process withdrawals during weekends.

Regarding verification, this is a normal part of the withdrawal process. Casinos can request verification when a player makes their first withdrawal, but sometimes they may also ask for additional verification even if the player has already withdrawn before. So I would not consider this unusual by itself.

Of course, verification can also extend the processing time. If the casino has requested any documents or additional information from you, I would definitely provide them, because if verification is required, you will usually need to complete it before the casino can release your funds.

Ήθελα να ανοίξω μια διαμάχη με αυτές τις ιστοσελίδες Spinbara / RTbet / dragonia, όλες αποτελούν μέρος του playID. Στην πράξη, μετέφερα τα χρήματα από την εφαρμογή playID σε αυτές τις ιστοσελίδες. Στην πράξη, μου έδωσαν τα πρώτα 500 και στη συνέχεια έκλεισαν όλους τους λογαριασμούς που ήταν υπό έλεγχο ταυτόχρονα χωρίς βάσιμο λόγο και ως εκ τούτου ήθελα διευκρινίσεις γιατί το έκλεισαν για μένα.

Θα ήθελα να μάθω μια άμεση απάντηση

Hi, then you’ll probably need to file a complaint, since the casino hasn’t told you anything. If your account was under review and the only thing that happened was that your account was eventually blocked, without anyone telling you anything or sending you an email, then the only way we can try to find out what happened is by contacting our team.

Did this happen in all three of the casinos you mentioned? Do you have even the slightest idea why this might have happened? Did you go through any verification process, or perhaps play with bonuses, or anything similar that might have caused the casino to become suspicious?

Όχι, το μόνο που έκανα ήταν να παίζω τακτικά όπως έκανα με την Bassbet, η οποία μου είπε τα ίδια πράγματα με τον ίδιο όρο για τον οποίο με είχαν μπλοκάρει, αλλά στο τέλος με ξεμπλοκάρισαν, αντίθετα αυτοί δεν το έκαναν.

Μπορείτε να με συμβουλεύσετε τι να κάνω;

Okay, and what reason or term did they give you for blocking your account? I can see that you have an open complaint with Bassbet, and if you’re having similar problems with the other casinos as well, I would recommend opening complaints with them too.

Αυτό είναι το ακόλουθο email: Ωστόσο, θα θέλαμε να σας ενημερώσουμε ότι, μετά από προσεκτικό έλεγχο από τη διοίκησή μας, ο λογαριασμός σας έχει κλείσει οριστικά. Αυτή η ενέργεια ελήφθη σύμφωνα με τις Ενότητες 9.1, 9.3 και 9.4 των Όρων και Προϋποθέσεων μας, οι οποίες δίνουν στη διοίκηση το δικαίωμα να κλείνει λογαριασμούς βάσει συγκεκριμένων διοικητικών πρωτοκόλλων ή πρωτοκόλλων συμμόρφωσης.

Αυτή η απόφαση είναι οριστική και ο λογαριασμός δεν μπορεί να ανοίξει ξανά. Για οποιεσδήποτε περαιτέρω ερωτήσεις σχετικά με τους όρους και τις προϋποθέσεις, επικοινωνήστε μαζί μας μέσω email ή ζωντανής συνομιλίας.

Δεν έχω παραβιάσει κανέναν όρο,

πες μου τι πρέπει να κάνω

Hi I would also complain against this casino especially if more casinos has been closing your account the same way. Could be related, in the end. So better to have all those closurers on the table.