Hello, first of all, please keep cyber safety in mind and never share your email and login publicly—please keep that always in mind 🙏
Now to the casino-related issue, I understand you have not received follow-up from the casino and can't very likely access the account, correct?
Since you said you had always lost, I suggest your account has never been verified in the past. Can you confirm that, please?
So, perhaps it would bring a change if you contact the casino ([email protected]) using your registered email and ask about the situation. I imagine how it may sound, but only the casino support knows the answers at this moment.
I'll be here to respond back to you.
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