Dear Claudio Vieira,
We regret to inform you that your account has not successfully passed the verification process on Slota Casino.
According to the Slota Casino General Terms and Conditions, customers must use all the services provided by the Company in accordance with the Terms and Conditions as follows:
Section 1.6: Users must use all the services provided by the Company in accordance with the Terms and Conditions and applicable restrictions
Based on the rule clause of General Terms & Conditions:
Section 2.4: You must provide us with valid personal data during registration, which includes your name, surname and date of birth, as well as contact details, address, phone number and email.
Section 2.5: To prevent fraud and to add an additional layer of security to your transactions, our Casino performs identity verification and payment authentication:
- an account owner must complete the account verification after placing a withdrawal request or by demand from the Risk Department before withdrawing funds.
It has come to our attention that you provided incorrect details during the registration process, including address, and you are unable to provide the address listed in your registration.
Due to these discrepancies, your account has failed the verification process and has been permanently closed in accordance with our Terms and Conditions.
Based on the provided information above, the winning amount has been confiscated.
Please be informed that our Risk Department operated in accordance with our established rules.
Thank you for understanding.
If you have any questions, we will be happy to assist you by Live Chat or email [email protected]
Kind regards,
Slota Casino Risk Department