Shuffle Casino - γενική συζήτηση (σελίδα 13)

That is difficult to say. Every player's situation can be different depending on what the casino requests from them and whether they need to go through verification or not.

You can check the player complaints for this casino, and that will probably give you the best idea of how long other players have been waiting.

I would not say that this is a casino that always processes in two or three days. For some players it may happen that quickly, while for others it may take a bit longer. I would say it depends on several factors.

Since you have already been waiting for 10 days, and as I mentioned before, we give casinos 14 days to process a player's KYC. If nothing changes by then and you still do not receive any response about whether you have been verified or not, then definitely get in touch with me and I will recommend the next step, which would be filing a complaint.

Account: Domi01

Email: [email protected]

License: Curaçao Gaming Authority OGL/2024/1337/0628 - Natural Nine B.V.

Amount stolen: $17,770

28 July 2026: L3 FULLY VERIFIED via Sumsub. No liveness required. GREEN check. Shuffle allowed me to DEPOSIT after that.

21 Aug 2026 14:32: Withdrawal €28 APPROVED AND PAID instantly with same documents.

21 Aug 2026 same day, few hours later: Withdrawal $17,770 BLOCKED with same documents. They invented a new liveness verification that was NOT required for L3 and NOT required for €28.

Since 21 Aug: 10+ emails from [email protected] to compliance and support - ZERO ANSWER. I tested their support Sunday from another email with a fake question - reply in 2 minutes. They ignore withdrawal emails on purpose.

WHAT I DID - I TOLD EVERYONE:

Curaçao Gaming Authority (CGA) - License OGL/2024/1337/0628 - Formal complaint filed for win-based KYC and contradictory verification. I told CGA that Shuffle validates L3, pays €28, then blocks $17,770 same day with same docs.

Casino.guru - https://casino.guru/shuffle-casino-review - Dispute filed 22 Aug 2026 for $17,770 - Status: Waiting for review. I will give all proofs (L3 screen, €28 approved, $17,770 blocked, 10 ignored emails) to the mediator. This review is also on https://casino.guru/shuffle-casino-review.

Bitcointalk - Thread opened: https://bitcointalk.org/index.php?topic=5592031.0 - Daily updates with proofs.

Trustpilot - 1-star review with same timeline.

This is the same scam pattern you can read on https://casino.guru/shuffle-casino-review:

"After a week they asked me for documents, selfie, bank statement, source of funds and who knows what else, support was of little help, I felt mocked"

"After 14 days they still have to pay, KYC correctly done, answer is always manual review needed - EDIT: day after posting on Casino.guru forum they paid"

"Won 999 then 600 then 1800, they kicked me out, waiting Level 3"

"Verified 150x times, all verified, manual review ongoing 3 weeks, holding my deposit 1500 + 600 profit"

MY DEMAND:

Shuffle, you paid €28 same day with same docs. You validated L3 on 28 July. There is NO clause in your T&C allowing post-L3 liveness only for big amounts. Release my $17,770 now.

SHUFFLE.COM OGL/2024/1337/0628 - ΤΕΚΜΗΡΙΩΜΕΝΟ ΑΝΤΙΦΑΣΙΚΟ KYC ΜΕ ΓΡΑΠΤΗ ΑΠΟΔΕΙΞΗ ΑΠΟ ΤΟΝ GREGORY

1. ΚΑΤΑΓΓΕΛΛΩΝ Domi01 17.770 $ - [email protected]

28 Ιουλίου 2026: Επαλήθευση KYC L3 μέσω Sumsub. Γαλλική ταυτότητα + Sogedo. Κατάσταση ΠΡΑΣΙΝΗ Εγκρίθηκε. Επιβεβαιώθηκε η τυχαία αναπαραγωγή L3.

21 Αυγ 2026 2:32 μ.μ.: Ανάληψη €28 ΠΛΗΡΩΜΗ μέσω Shuffle με την ΙΔΙΑ Γαλλική Ταυτότητα + Sogedo. Αποδεικνύει την εγκυρότητα του KYC.

21 Αυγούστου 2026 ΙΔΙΑ ΜΕΡΑ 2:32 μ.μ.: ΔΕΣΜΕΥΜΕΝΗ ανάληψη 17.770 $ με ΤΑ ΙΔΙΑ έγγραφα.

21 Αυγούστου 2026 9:08 μ.μ. (7 ώρες μετά την πληρωμή των €28): Email από τον Gregory από το Shuffle (στιγμιότυπο οθόνης gregory.jpg) - πριν από 14 ώρες - υποβολή αξίωσης:

«Απόδειξη κατοικίας: Το παρεχόμενο έγγραφο δεν είναι αρκετά σαφές/ευανάγνωστο για να επαληθεύσουμε τις απαιτούμενες πληροφορίες. Παρακαλούμε να προσκομίσετε ένα νέο, σαφές και ευανάγνωστο αποδεικτικό κατοικίας που να αναφέρει το πλήρες ονοματεπώνυμό σας, τη διεύθυνση κατοικίας σας, την ημερομηνία του εγγράφου και την εκδούσα οντότητα.»

«Έλεγχος ζωντάνιας/ταυτότητας: Το αποτέλεσμα του ελέγχου ζωντάνιας δεν συνάδει με το υποβληθέν έγγραφο ταυτοποίησης. Συγκεκριμένα, ο έλεγχος ζωντάνιας υποδεικνύει άνδρα, ενώ το παρεχόμενο έγγραφο ταυτοποίησης αφορά γυναίκα. Αυτή η ασυμφωνία πρέπει να επιλυθεί.»

«Η επαλήθευση KYC σας δεν έχει ολοκληρωθεί ακόμη με επιτυχία και ως εκ τούτου δεν μπορούμε να αποδεσμεύσουμε την ανάληψη σε αυτό το στάδιο.»

Αυτό είναι ΛΑΘΟΣ και αποδεικνύει αντιφατικό τον KYC βάσει του νέου LOK του Κουρασάο:

Πώς γίνεται ακόμη και η Sogedo να είναι αρκετά σαφής ώστε να ΠΛΗΡΩΣΕΙ 28€ στις 2:32 μ.μ. και να μην είναι αρκετά σαφής στις 9:08 μ.μ. την ίδια ημέρα ώστε να δεσμεύσει 17.770$; Τα άρθρα 3.1 και 4.2 του LOK απαγορεύουν την αναδρομική ακύρωση μετά την πληρωμή.

Πώς γίνεται ο λογαριασμός να έχει την ένδειξη "KYC not yet successful" (Η Επαλήθευση του Λογαριασμού σας δεν έχει ολοκληρωθεί ακόμη) στις 21 Αυγούστου 21:08, ενώ στις 28 Ιουλίου είχε ΕΠΑΛΗΘΕΥΤΕΙ L3; Το Shuffle επέτρεπε ήδη καταθέσεις και παιχνίδι για 3 εβδομάδες μετά το L3.

Η αναντιστοιχία φύλου «αρσενικό έναντι θηλυκού» είναι προσχηματική - Η ίδια γαλλική ταυτότητα χρησιμοποιήθηκε στο Stake.com για ανάληψη 150.000 $ σε λιγότερο από 2 ώρες χωρίς πρόβλημα φύλου.

2. ΑΠΟΔΕΙΞΗ ΕΠΙΛΕΚΤΙΚΗΣ ΥΠΟΣΤΗΡΙΞΗΣ - Κυριακή 23 Αυγούστου 15:22 - 0 ΛΕΠΤΟ

15:22: Ηλεκτρονικό μήνυμα από [email protected] "Θα ήθελα να καταθέσω 1 BTC στο Shuffle, πώς μπορώ να το κάνω αυτό;"

15:22 (0 ΛΕΠΤΑ): Απάντηση από το Μπρούκλιν από το Shuffle "Γεια σας, Αφού ολοκληρώσετε το L1, παρακαλώ μεταβείτε στο παράθυρο του Πορτοφολιού και επιλέξτε την καρτέλα Κατάθεση..."

Το scam.jpg δείχνει την ερώτηση στις 4:22 μ.μ. (πριν από 1 λεπτό), την απάντηση στις 4:22 μ.μ. (πριν από 0 λεπτά).

Την ίδια Κυριακή, η υποστήριξη απαντά κατάθεση σε 0 λεπτά, αγνοήστε 10+ email [email protected] για 17.770 δολάρια.

Παραβίαση του άρθρου 6.1 του LOK σχετικά με τη διαχείριση καταγγελιών.

3. ΜΟΤΙΒΟ - ΠΛΑΤΙΝΕΝΙΟ 1 έκδοση69 $34.426 ΜΠΛΟΚΑΡΙΣΜΕΝΟ

Παίκτης verzisor69 - ΠΛΑΤΙΝΕΝΙΟΣ 1 - Κορυφαίος VIP, εκατοντάδες χιλιάδες πονταρίσματα:

-15.191$ Σε αξιολόγηση

-19.235$ Σε αξιολόγηση

Σύνολο 34.426 $ μπλοκαρισμένα Κατά την αναθεώρηση.

Αν το PLATINUM 1 μπλοκαρίστηκε για 34.000 $, δεν είναι KYC, είναι win-blocking. Ακόμα και οι καλύτεροι πελάτες εξαπατήθηκαν.

4. ΣΥΓΚΡΙΣΗ & ΣΥΝΔΕΣΜΟΙ

Ίδιο Γαλλικό ID: Ποντάρισμα 150.000 δολαρίων σε 2 ώρες, εντάξει

https://casino.guru/shuffle-casino-review Δείκτης ασφάλειας 4.8 Χαμηλός 9.429 σκοτεινά σημεία

Bitcointalk https://bitcointalk.org/index.php?topic=5592031.0

Άδεια OGL/2024/1337/0628 που δέχεται Γαλλικά χωρίς ANJ

5. ΣΥΝΗΜΜΕΝΑ ΑΠΟΔΕΙΚΤΙΚΑ ΣΤΟΙΧΕΙΑ

gregory.jpg - Gregory από Shuffle Παρ 21 Αυγ 9:08 μ.μ. η δήλωση κατοικίας δεν είναι σαφής + αναντιστοιχία φύλου + το KYC δεν ήταν επιτυχές ενώ το L3 επαληθεύτηκε στις 28 Ιουλίου και τα €28 πληρώθηκαν την ίδια ημέρα στις 14:32

L3 28 Ιουλίου Sumsub πράσινο

€28 πληρώθηκαν 21 Αυγ 14:32

17.770 $ Σε αξιολόγηση

verzisor69 PLATINUM 1 $34.426 Σε αξιολόγηση

Ποντάρισμα 150.000 $ σε 2 ώρες

scam.jpg Μπρούκλιν 0 λεπτά

Αρχείο καταγραφής 10+ αγνοημένων email

Επικοινωνία με την Domi01 [email protected]

UPDATE 24 Aug - RESOLVED - $17,770 PAID:

Shuffle just paid my withdrawal Domi01 - 17770 USDT SOLANA chain - Email "Withdrawal Confirmed!" received today 7:37 AM. See proof file WITHDRAL.png

Thank you to Casino.guru forum pressure. My Casino.guru dispute for $17,770 can be closed as RESOLVED.

Note: My account verzisor69 PLATINUM 1 $34,426 is still in review - I will update separately.

Timeline: L3 verified 28 July, blocked 21 Aug, paid 24 Aug after posting here + CGA complaint OGL/2024/1337/0628.

Hello, I'm glad it worked out this way so quickly. I am sending a note regarding the payout to my colleagues. I'm unclear about the separate account "verzisor69 PLATINUM 1 $34,426 is still in review" you mentioned, but that may be unrelated to the complaint. I must admit I did not understand much from your reports or the previous text, but it's nice to see the casino was able to resolve that on Monday morning, I wager.

Shuffle Account: LxGvrU00

Amount in Dispute: $15,576.30 USDT

I am a player from China, and I have been left completely distraught by Shuffle; I am hoping to find help here.

August 25, 2026: I deposited a total of $8,678 and won enough in the live casino to reach a balance of $15,576. I then requested a withdrawal. The casino emailed me asking to upload identity documents; after I submitted them and they were approved, customer support informed me that I had to wait for a manual review of the documents (without specifying a timeframe). Subsequently, the casino unilaterally cut off my access to the live chat feature, leaving only an email address for contact. I sent emails to this address but received no reply.

It is now August 27; my withdrawal status remains "Pending Review," and I have received no email responses. While I understand the need for standard review procedures, I cannot comprehend why my access to live chat was cut off. It seems they want to ensure I receive no response, leaving me in constant agony over the potential loss of this large sum of money.

I need Shuffle to process my withdrawal request immediately! I am simply a player who won through legitimate betting! Why am I being treated this way? No casino would treat a loyal player like this!

I have posted this same message on Trustpilot as well; once my issue is resolved, I will delete all these posts immediately.

Hello, so if I get it correctly, you have been waiting 2 days for the first withdrawal in the online casino, and you cannot reach the casino live chat.

I honestly understand that from your side the situation needs immediate involvement, but I'd like to add a few things we should keep in mind. As far as I can tell, the casino representative is absent from this public third-party forum, so your demands are understandable but, in my opinion, will not reach the casino. Usually the first withdrawals are subject to a KYC or even AML check; if such a situation is the case, I would not expect any payment before the casino verifies your profile and identity.

In my opinion patience is the key and the support should get back to you as soon as possible.

Also, as you can see, other players have been in similar positions, so delay can happen, and no demands usualy change that. https://casino.guru/shuffle-casino-review 👈

Please give it a few more days; be patient. In some cases the first withdrawal may take a week or so due to the aforementioned processes.

If you feel you’re experiencing problem gambling, please follow the responsible gambling steps of the casino, usually described in the T&C, and let your account be closed due to the risk of problem gambling. (https://casino.guru/responsible-gambling-guide/problem-gambling details on how to protect yourself can be found here)

Hello, thank you for your reply.

This isn't my first time making a withdrawal; I registered my Shuffle account last month and have successfully withdrawn funds multiple times before.

There are two points I find completely unacceptable:

1. While failing to process my withdrawal, they actually cut off direct communication with the player—something no casino would ever do.

2. After requesting a withdrawal of $15,576, I claimed a $100 bonus using a code they provided and turned it into $800 in winnings; when I requested to withdraw that $800, it was processed instantly. Why was the large withdrawal I requested an hour earlier left unprocessed, while the small withdrawal was handled immediately?

And sending them emails never gets a reply.

Shuffle.us – $48,000 Confiscation / Accusation of "Manipulation" on Zeus’s Thunderbolt & Kept $10,000 Deposit!

Casino: Shuffle.us

Disputed Balance: ~$48,000 Total (~$10,000 SOL Deposit + ~$38,000 Winnings)

Game: Zeus’s Thunderbolt

Account Status: Closed / Support Blocked

Details:

Gameplay: I deposited ~$10,000 in SOL and played base spins on Zeus’s Thunderbolt without bonuses, feature buys, or scripts, bringing my total balance to ~$48,000.

Account Closure: Shuffle.us banned my account, confiscated the full $48,000, and alleged "third-party manipulation/exploitation."

No Evidence: The operator refused to provide game logs, audit records, or any proof of tampering.

Game Removed: Zeus’s Thunderbolt was pulled from the platform shortly after, pointing to an internal provider issue rather than player exploit.

Support Cut Off: Shuffle stopped responding to emails and terminated my live support access.

Key Violations:

Unsubstantiated Allegations: Confiscating funds without providing session data or technical proof.

Withholding Principal Deposit: Even if winnings are disputed due to a software glitch, retaining my original $10,000 deposit without proof of fraud constitutes unjust enrichment.

Requested Resolution:

Provide full spin logs and technical reports to Casino Guru.

Release the full $48,000 balance or, at minimum, immediately refund my $10,000 SOL deposit.

***this has been going on since July 14th, 2026***

Hey, I already replied to you in your own thread.

So we can discuss your situation there. 🙂

Hello!

Yep, I get your perspective; it's unacceptable.

Lower withdrawals in some casinos are processed much more easily or even automatically because casinos simply skip the associated checks; however, in most cases, such scrutiny cannot be avoided for larger sums. Cutting off the communication is, from my experience, a very poor choice but as far as I know, some casinos reach out when all the checks or delays are nearing the end instead of keeping players somehow vaguely updated.

Many players view automated responses like "we're sorry for the inconvenience" or "we'll get back to you" as unhelpful, so I no longer judge. So, I personally no longer dare to judge.

I respect your point of view and experiences and I agree that as a player I would feel the same. May I know whether there has been any kind of evolvement, maybe?

So far, there has been no change at all. I am waiting endlessly. Could you please inform me if there are any official representatives of Shuffle here to address this issue? Can someone help me?

Hello. Unfortunately, it is only the users who lose their money and capital. No, you and no one else have any value for the users. Just like Shuffle Casino blocked my account, which was gold, twice and stole all the assets.

Well, based on the lack of response from any casino rep account in this official casino thread, I guess no one is currently ready to respond from the official position. I mean, feel free to browse older posts; maybe there are some historical responses.

In any case, if you seek help, I would recommend lodging a complaint request. That's a way my colleagues aim to help players in similar situations. Feel free to go through her instructions here:

https://casino.guru/guide/complaint-resolution-instructions 👈

First, though, the casino has a full 14-day time frame to resolve the matter without our interference.

People need to know the truth about how this platform manipulates its reputation. Trustpilot recently issued a massive red warning banner on the official Shuffle page because they caught them faking positive reviews and reporting real negative user feedback to get it deleted. If a casino is cheating with basic customer reviews on independent platforms it shows their real attitude towards players. You cannot trust your funds to a platform that uses dirty corporate tricks to hide real player complaints. Check their trustpilot history before risking your money.

jwinxzdkao

withdrawal request date Nov 21, 2025 3:37 AM

status In review

Fantastic...

Hey, are you saying that your withdrawal has been under review for almost ten months? Why did you come here sooner?

We could have done something, I guess.

I hoped I could resolve the issue on my own, but I didn’t even get a response from them.

Oh, I see. I am sorry it did not work.

To be honest, after so much time has passed, my Complaint Team colleagues are also unable to assist. Maybe trying out reaching out to the licensing authority is the last option worth trying. It's probably Curacao, though, so I'm still a bit skeptical.

I’ve been waiting for 6 months for any response from the licensee.