Hello,
On 19.09.2024, I played on Sherbet after the founder persuaded me to switch from other sites, as they were trying to attract new VIPs and high rollers.
The founder reached out to me via Telegram, attempting to call, discuss matters, and convince me to play. I wasn’t interested, but they kept messaging me persistently. Eventually, they created a group with five members (the founder, co-founder, VIP host, and apparently, the head of marketing).
I’ve attached all the chat logs between the founder and me, as well as from the VIP group created by the founder.
I had stopped playing there for a year because the last time I played, I placed a $30k bet and lost it.
Recently, I deposited $30-35k to play, lost it all, and received a loss-back bonus along with a deposit bonus from the team for my next deposit (to keep me active).
I then deposited another $10k after they negotiated a deposit bonus with me, which I later forfeited due to my win.
I managed to win back my deposit and increased my balance to $50k. After this, the team became slow in responding on Telegram, and I had to go through KYC. While waiting, I played further and increased my balance to $125k, but then my account was blocked.
The compliance team informed me as follows:
"After reviewing your account details and submitted documents, we have identified that you are currently residing in Malta, which is a restricted jurisdiction for Sherbet, as well as other major Curacao-based casinos like Stake and Duelbits.
As a result, your account has been suspended indefinitely, and your withdrawal request has been denied. If you believe there has been an error or wish to dispute this decision, please reply to this email with the details of your dispute, and our compliance team will review the matter. We appreciate your understanding.
Best Regards,
Sherbet Compliance
Adam
Sherbet.com"
The founder tried hard to make me switch from another casino to their site just to secure my deposits and then lock my account.
I have not been offered a refund for my deposits. As of now, my PnL on the site is approximately:
Total deposit: $120,000
Total withdrawn: $20,000 - $30,000
Current on-site balance: $125,000
I was able to access Sherbet without using a VPN in Malta, and the founder personally invited me to play, continuously messaging me until I deposited.
This seems like a blatant scam to me—a real scandal.