Scibet Casino - γενική συζήτηση

Αν θέλετε να συζητήσετε οτιδήποτε σχετικό με το Scibet Casino, όπως τα παιχνίδια του, τα μπόνους του, τις μεθόδους πληρωμής του, τα ζητήματα με τον λογαριασμό σας, τις δυνατότητες υπεύθυνου στοιχηματισμού, ή οτιδήποτε άλλο, μπορείτε να το κάνετε εδώ.

Έχει λάβει κανείς κέρδη από το καζίνο Scibet σχετικά γρήγορα;

Πόσος χρόνος χρειάστηκε για να μπουν τα χρήματα στον λογαριασμό σας;

Το ελάχιστο όριο ανάληψης στην τράπεζα είναι 100e.

Have you requested a withdrawal, perhaps? How long do you wait for now?

Hello, according to what I have seen, we don't have much to the casino, so obviously it would require more experience of the players. 

However, how is it with you, how long have you been waiting? Do you withdraw using bank trasnfer?

Ξεκίνησα να παίζω στις 7.1 και την ίδια μέρα ζήτησα απόσυρση. Ζητούσαν συνέχεια κάποιο νέο έγγραφο για να επαληθεύσουν την ταυτότητά μου και απάντησα δίνοντάς τους ένα νέο έγγραφο επαλήθευσης ταυτότητας.

Μετά την αποστολή πολλών διαφορετικών εγγράφων, ο λογαριασμός τελικά επαληθεύτηκε και ζητήθηκε συγγνώμη για την ταλαιπωρία.

Όταν στέλνω ένα έγγραφο εκεί, φτάνει μέσα σε λίγες ώρες, διαφορετικά δεν υπάρχει καμία απάντηση.

Τώρα περιμένω να ακούσω την ερώτησή μου, πόσο καιρό πρέπει να περιμένω για τα χρήματα;

Αμφιβάλλω πολύ αν θα υπάρξει απάντηση και θα πρέπει να περιμένω τα χρήματα μέχρι το μακρινό μέλλον.

Η εναλλακτική, βέβαια, είναι ότι βρίσκουν κάτι γιατί δεν μπορούν να πληρωθούν.

Απλώς περιμένω εδώ ..............πέρασαν ήδη μια-δυο μέρες

Well, if the verification is done now, hopefully soon you will receive the money. Surely keep us informed about it, so also others have an idea about how this casino works.

If you feel, though, that you need our help, please let us know. We'll be here.

Καλά.

Τους έστειλα ένα ερώτημα σχετικά με το πόσο καιρό θα έπρεπε να περιμένω για να λάβω τα κέρδη μου από τον τζόγο στον τραπεζικό μου λογαριασμό.

Η απάντηση ήταν μια μεγάλη λιτανεία για το πόσο καιρό θα χρειαζόταν για να φτάσουν τα χρήματα και μου ανακοίνωσαν ότι τα είχαν πληρώσει.

Δεν χρειάστηκε να περιμένω πολύ για τα χρήματα, ήταν σχεδόν αμέσως στον λογαριασμό μου, και όχι μετά από καθυστέρηση πολλών ημερών.

Ωστόσο, ήμουν τόσο απογοητευμένος από το περιστατικό που δεν θα πήγαινα ξανά εκεί για να παίξω ακόμα κι αν ήταν το τελευταίο μέρος στον κόσμο για να παίξω.

Σας ευχαριστούμε για την υποστήριξη και την ενθάρρυνση.

Well, I'm glad that you got the money.

Now, if you wish, you can move somewhere better for you. Right?

Ναι, φυσικά.

Υπάρχουν τόνοι από αυτά στο διαδίκτυο και νέα εμφανίζονται σαν μανιτάρια.

Πιστεύω ότι υπάρχουν μερικά υπέροχα μέρη για να παίξεις εκεί.

I'm glad that you feel this way.

I hope our reviews will help you in finding some good ones.

The withdrawal time is insane - I have a €25,000 balance, and they take 7 days just to approve each withdrawal before I can even request the next one. That means it’ll take 25 weeks for me to receive all my winnings. They refuse to speed it up. Is there anything I can do about this?

Hi, while I understand that players don't really want to wait that long to withdraw, as long as they act according to what is written in the Terms, it's okay. Do they respect the limit they have or is there a problem? I mean if you can always withdraw a certain amount and you always get it. How many withdrawals have been made? 

If the casino doesn't want to increase the limit or speed up the whole process and everything is as I said according to the terms, there is not much to do. You'll just have to be patient.

But feel free to describe it to me.

I have emailed support multiple times, and they state that withdrawals usually take up to 3 business days. However, due to increased workflow - which has been ongoing throughout the entire time I’ve been withdrawing - my withdrawals consistently take 5 business days to process. This effectively limits me to withdrawing €1,000 per week, or €4,000 per month, even though the stated monthly withdrawal limit is €7,000.

I currently have a balance of €25,000, which means it would take 25 weeks to withdraw the full amount at the current pace. If the €7,000 monthly limit were actually achievable, it would take only 14 weeks.

Because each withdrawal takes 5 business days (or 7 calendar days), I am unable to reach the full €7,000 monthly limit. I have asked if the processing time could be sped up so I can take full advantage of the monthly limit, but I haven’t received a response yet - only the following message:

"We would like to inform you that even though usually similar cases take up to 3 working days, you might experience some delays due to increased workflow at the current point."

Hmm, I am thinking whether in such a case it would be appropriate to file a complaint with us but I am not sure. The fact that they can't keep up is not your problem and if you have a limit of 7k then you should be able to get 7k out in that month.

But if the casino can't make that kind of delay and it takes a bit longer, then there's probably not much you can do. 

For example, don't they have a crypto option to withdraw money? That might be faster.

Μόρο,

Σκέφτηκα να γράψω για αυτό το καζίνο εδώ, παρόλο που είναι απίθανο να βοηθήσει.

Τον περασμένο Νοέμβριο έπαιξα σε αυτήν την ιστοσελίδα και κατάφερα να κάνω ανάληψη μετά από επαλήθευση KYC, η οποία κύλησε ομαλά. Ωστόσο, μετά από 3 ημέρες αναμονής, έλαβα ένα μήνυμα ότι η ανάληψη είχε ακυρωθεί και τα χρήματα είχαν αφαιρεθεί λόγω χρήσης VPN.

Το περίεργο με αυτή την ιστορία, ωστόσο, είναι ότι η χρήση ενός VPN δεν ήταν δυνατή, επειδή δεν έχω κανένα τέτοιο πρόγραμμα, ούτε καν στον υπολογιστή μου ούτε στο πρόγραμμα περιήγησής μου. Προσπάθησα πολλές φορές να λάβω απαντήσεις μέσω email, αλλά πάντα έπαιρνα την ίδια απάντηση. , οπότε υπέβαλα καταγγελία στην MGA σχετικά με το θέμα. Από εκεί έλαβα μια απόφαση ότι ο χειριστής έχει δίκιο και ότι έχει σημειωθεί παραβίαση. Ακόμα δεν μου επετράπη να δω τα αποδεικτικά στοιχεία που είχαν εναντίον μου. Λοιπόν, προσπάθησα να λάβω τα δεδομένα καταγραφής της περιόδου σύνδεσης από αυτούς, ώστε να μπορώ να δω τις διευθύνσεις IP κ.λπ. ο ίδιος, οπότε πρώτα τα δημοσίευσαν μετά την παραβίαση και μετά ήρθε το πιο γελοίο μήνυμα από όλα ότι κατά τύχη δεν έχουν αποθηκευτεί, επειδή η εν λόγω λειτουργία δεν είχε εφευρεθεί ακόμα 😀

Τελικά, έλαβα τις πληροφορίες που έλειπαν και στη συνέχεια ρώτησα ποια ήταν η παραβίαση, ενώ υπήρχαν ορατές μόνο δύο διευθύνσεις IP, η διεύθυνση του οικιακού μου υπολογιστή και το τηλέφωνό μου. Η απάντηση ήταν το ίδιο μήνυμα όπως πριν. Λυπούμαστε, αλλά η απόφαση είναι οριστική.

Αυτό που με ενοχλεί περισσότερο σε όλη αυτή την υπόθεση είναι ότι μπορούν να το κάνουν αυτό σε οποιονδήποτε; Άλλωστε, είναι αρκετές εκατοντάδες δολάρια.

So, do I understand correctly that you submitted an official complaint with MGA, and their decision said that you really used a VPN, but you do not have any?

That sounds really weird, to tell you the truth. The licensing authority should really investigate the matter well and not make this kind of mistake.

Even if you filed a complaint here, we wouldn't be able to do much because the decision from MGA rises above ours, you know. 🤷‍♀️

Hi,

Over €1,500 was confiscated from me today, citing the following reasons:

Dear (my name)

We would like to inform you that your withdrawal has been cancelled by the payments department and the amount of €1,530.57 has been removed from your balance due to the breach of the following Terms & Conditions:

 

11.1. The following practices in relation to the Services:

a) abuse of bonuses or other promotions (as defined in paragraph 11.4)

 

b) using unfair external factors or influences (commonly known as cheating)

 

c) taking unfair advantage (as defined in paragraph 11.4);

 

d) opening any Duplicate Accounts; and/or

 

e) undertaking fraudulent practice or criminal activity (as defined in paragraph 11.4), constitute "Prohibited Practices" and are not permitted. We will take all reasonable steps to prevent and detect such practices and to identify the relevant players concerned if they do occur.

 

11.2. You agree that you shall not participate in or be connected with any form of Prohibited Practice in connection with your access to or use of the Services.

11.3. If:

 

a) We have reasonable grounds to believe that you have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time); or

 

b) You have placed bets and/or played online games with any other online provider of gambling services and are suspected (as a result of such play) of any Prohibited Practice or otherwise improper activity; or

 

c) We become aware that you have "charged back" or denied any of the purchases or deposits that you made to your account; or

 

d) You become bankrupt or suffer analogous proceedings anywhere in the world,

then, (including in connection with any suspension and/or termination of your account) we shall have the right, in respect of your account to withhold the whole or part of the balance and/or recover from the account the amount of any deposits, pay-outs, bonuses or winnings which have been affected by or are in any way attributable to any of the event(s) outlined in this paragraph.

 

11.4. For the purposes of this paragraph 11:

 

a) A "fraudulent practice" means any fraudulent activity engaged in by you or by any person acting on your behalf or in collusion with you, and shall include, without limitation:

fraudulent charge-backs and rake-back activity;

the use by you or any other person who was participating in the same game as you at any time, of a stolen, cloned or otherwise unauthorized credit or debit card, as a source of funds;

the collusion by you with others in order to gain an unfair advantage (including through bonus schemes or similar incentives offered by us);

any attempt to register false or misleading account information;

any actual or attempted act by you which is reasonably deemed by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/or circumvent any contractual or legal restrictions, regardless of whether such act or attempted act actually causes us any damage or harm;

 

b) An "unfair advantage" shall include, without limitation:

the exploitation of a fault, loophole or error in our or any third party's software used by you in connection with the Services (including in respect of any game);

the use of automated players ('bots'), or other 3rd party software or analysis systems; or

the exploitation by you, of an 'Error' as defined in paragraph 18, in any case either to your advantage and/or to the disadvantage of us or other.

 

c) Bonus Abuse includes, but is not limited to:

 

i. breach of terms and conditions of a bonus, free bets or any other promotional offer

 

ii. the opening of multiple accounts to claim multiple bonuses;

 

iii. all bonuses are subject to bonus use limitation based on the bonus engine, and, unless stated otherwise, they shouldn't be used more that 6 times per calendar month; if for any reason a bonus code is used by an individual player over the stated amount, the Company reserves the right to further investigate bonus abusing pattern and deduct bonus winnings plus all 3rd-party charges arising from player's activity (payment fees, providers fees, etc…etc.

 

Lastly, kindly note that your last two deposits of total €150.00 is available on your account. 

 

If you have any questions or require further clarification regarding our terms and policies, please do not hesitate to contact our dedicated support team.

 

 

Kind regards,

Customer Support Team

That text continues for about 3000 characters, so apparently that's all the rules.

I asked him exactly what I broke and where, he just says that the decision is final.

What can I do?

Hello, let me start with the most important part: You already did a good thing by submitting the complaint. In my opinion, you did not see the casino review right? I'm asking because this casino was given a low safety index thanks to unfair terms used against players and also for withholding players' funds.

https://casino.guru/scibet-casino-review#tab=js-tab-reputation 👈

In my opinion, it sadly fits this situation.

I guess we have to hope for the best.

Thank you for the information Radka.

Unfortunately, I did not see the review or the low safety index before I started playing at Scibet. Had I known about their reputation and unfair terms, I would have avoided the site.

Since the casino has a history of withholding funds, do you recommend that I file an official complaint with the Malta Gaming Authority (MGA) immediately, or should I wait for the outcome of this Casino Guru complaint first?

I appreciate your help in trying to resolve this."

Good day to you.

I'm sorry to see the casino review is restricted; we try to warn players and the local authorities still consider us some sort of promoters. (Maybe VPN set to another country could help.)

Well, I found two unresolved complaints, which is certainly unconvincing; however, both are quite old. So, submitting the complaint is still an option; I just can't say whether something has changed, but still, every unresolved complaint directly affects the casino score and may help warn the others who are lucky enough to actually see the casino review.

In any case, Malta is certainly the official way; I and my colleagues recommend the official licensing authority when our line of work fails. But it is, of course, your call; no pressure. What suits you the best!