RoyalSea has not credited my confirmed deposit of 1,270 USDT.
I sent the funds through the TRC20 network to the exact wallet address displayed in my RoyalSea account:
THM5D2ZZUHLopebYDHPeCmhKSGjqHvP3Qm
The public blockchain shows that this address received exactly 1,270 USDT and that the full amount was subsequently transferred out.
RoyalSea first told me to request a reversal from the sending exchange, even though a confirmed blockchain transaction cannot simply be cancelled. They then claimed that I had used the wrong wallet address. I provided a screen recording proving that this exact address was displayed inside my RoyalSea account.
After I disproved that claim, they changed their explanation again and said that their payment providers could not identify the payment and that it was not recorded in their technical system.
Their internal failure to automatically link the deposit is not the player’s responsibility. The funds reached the address provided by RoyalSea and were subsequently moved.
I am requesting either the manual credit of my 1,270 USDT or a full refund. Until this is resolved, I strongly advise players to be extremely careful when depositing cryptocurrency at RoyalSea.
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