My question is do I have a right and is it possible? And I’m sure it is which I found so bizarre that I voluntarily want to step down from a VIP diamond to a platinum but it no I can’t I feel like I’m serving time in the prison. Just annoyed how how many times I’ve asked for statements and to down grade my VIP status because there are no perks very clearly states that each VIP has the same perks as the last one and they won’t let me downgrade because you have to reach a certain amount of $10,000 just to get the benefits in the perks of a VIP diamond which I am not the highest one I’ve asked to step down to the platinum they are refusing. They’ve never released a statement every time I’ve asked for my account instead they give me answers like don’t be angry because you’re losing money. treatments getting worse actually from the customer service team and they won’t actually answer questions now anymore apparently the Manager’s been off and busy for the last eight months every single day I ask for help no one wants to help me.
