Hey there,
would be good to know why was your first set of document rejected, the first step to getting the winnings is passing the KYC, so would be good to know what seems to be the problem. 🤔
Wish you a swift verification, though 🤞!
Κατέθεσα 30 με το μπόνους που έδωσε 60€
Κάντε πολλά παιχνίδια και τα χρήματα μπόνους είναι 42,70
Έχω ήδη κερδίσει περισσότερα από 200€ αλλά δεν μπορώ να τα κάνω ανάληψη γιατί έχω χρήματα μπόνους, πώς να το κάνω;
Well, I have to say you should find another casino to play. Have you seen its safety index?
https://casino.guru/roku-casino-review#tab=js-tab-reputation
To me, this is a risky place.
I'm sorry but I had to say it, now to your question:
You took a deposit bonus of 100% or 30€.
Have you fulfilled the wagering requirements? There must be something you need to do in order to make the bonus balance become the real balance. Sometimes it is the withdrawal request made AFTER you met all conditions - wagering requirement included.
Normally, I would recommend asking the casino chat operator, have you tried that?
Έκανα δύο καταθέσεις στο καζίνο Roku bet και καμία από αυτές δεν μπήκε στον λογαριασμό, αλλά το ποσό έφυγε από τον τραπεζικό μου λογαριασμό. Αστείος.
Τώρα πρέπει να περιμένω να ερευνήσει το τμήμα και τι γίνεται με τα χρήματά μου; Το κατέθεσα και δεν έχει εμφανιστεί μέχρι σήμερα. Αυτή η εφαρμογή είναι απάτη. Είτε αντιμετωπίζετε προβλήματα με την κατάθεση ή την ανάληψη. Χωρίς εμπιστοσύνη.
Hi!
Do you know what is so funny about deposits? The thing is that the fact the money has left your account doesn't necessarily mean it hits the recipient's wallet. I'm trying to say that conducting some checks is quite a logical step, and the casino simply has to do it. May I know when did you make those deposits?
At this point, I'm wondering whether you took some time to get familiar with the casino's safety index. I bet you should see that: https://pt.casino.guru/avaliacao-roku-casino
Well, one way or another, I hope your money reaches the balance soon, I'd just be careful there - mind the rating.
Hello My Name is João Mar, I am from Portugal and I have a dispute of the amount of 4500€ with Abudantia BV Casinos based and licensed by Curaçau. I have very strong evidences of conflict of interests and corruption of about 6 companies in Curaçau. If you want I can share more details with you, I am seeking for help in a dispute against this company and uncovered a full net of criminal activity, that is being permited by Curaçau… Portugal is being also a victim of these companies.. I am talking about Antillephone NV, eMoore NV, TrustMoore NV, E-Commerce Park and Abudantia BV Casinos. I have strong evidence that these companies are all connected to each other, wich benefits their gambling activity, by ignoring every law in every Country. I noticed that all the illegal Casinos running here in Portugal are licensed by Antillephone NV, and their compliance team is usually eMoore NV… like the casino I a have a dispute with Roku, from Abudantia BV, all of them are in the E-Commerce park wich the owner is Antillephone NV owner Robert Vermeleun! And both the compliance team eMoore and the Casinos from Abudantia are also is the E-Commerce park and their owner is George Van Zinnicq Bergamann, he is owner of eMoore, TrustMoore and very close friend of the Antillephone Owner! I even have screenshots that proof that workers from the regulator also work on eMoore and vice-versa. How can this be legal and fair to gamblers all around the world? Maybe this is the reason that as soon as your search "Antillephone NV License" on Google it only shows desperate people trying to know How to contact them! Because this regulator/license doesn’t answer to anybody! Antillephone NV, eMoore, TrustMoore and Abudantia BV have performed several international crimes in Portuguese land, and is more than proofed that there is a clear conflict of interests and corruption between the regulator, the compliance and complaints team eMoore and the Casinos. It is extremely difficult to anyone win a case or a dispute of all of the companies are made with each other! All in the same building, run by the same people! I am seeking for help from this journal to try to reach to the company and win my dispute of 4500€ I am an addicted player already excluded from Abudantia BV Casinos for gambling addiction, and they lured me into their Casinos again and let me create an account with the same personal data, all let me deposit 4500€ without even doing KYC or any kind of verification. It clearly says on BetTilt website that when you perform an exclusion, your are excluded from all Abudantia BV Casinos! This info is on:
https://www.bettilt.com/en/info/responsible-gaming
And was sent to me by Petronela CasinoGuru Complaints Team Lead.
It clearly states that when you ask for your account to be excluded for gambling addiction, you are excluded from all Abudantia BV websites.
Meaning that this casino is a menace and doesn’t have any player protection or KYC, it could be a child playing that it wouldn’t matter! It only asks for email and Phone Number and let you deposit up to 10000€ straight away! This goes against the Portuguese Anti Money Laundering laws, and I think it goes against the AML of Antillephone to. But Since the owner of eMoore is friends with the regulator owner they are ignoring the case.. its not even the Casino or the regulator answering to my emails, its eMoore NV answering in the Name of the regulator and the casino! If this isn’t a huge conflict of interests and corruption then I don’t know what it is… remember that eMoore owner George Bergmann is not only owner of eMoore and TrustMoore, he is also envolved in the Turf Club License and its permanent renewal.. he worked in the Ministry of Defense and he is in the gambling world since about 1998.
IS NOT USUAL OF EVEN LEGAL THE REGULATOR, THE TRUST FUND COMPANY/COMPLIANCE TEAM AND THE CASINOS TO BE ALL CONNECTED, BE FRIENDS AND WORK IN THE SAME BUILDING.
And letting these Casinos conduct illegal activity in other Countries, like not performing KYC, Make illegal gambling advertising and ignoring AML rules.. without being responsible for nothing is just mind blowing.
Best Regards,
João Pedro Mar
Hello. I am really sorry that you have found yourself in this situation.
When it comes to all the information you have provided here, I believe that it could help others after reading your post.
Unfortunately, when it comes to laws and legal actions, as you mention, Casino Guru is not able to do much. Our website is purely informative, and we always try to help players with their complaints as much as we can. But it is out of our hands and we are not lawyers here, so if you have any suspicion that can be proved regarding these legal activities, you should contact a lawyer.
Petronela will do her best regarding your complaint and hopefully soon we will be able to see some movement there. We'll keep an eye on this and will keep our fingers crossed.🤞
Αγαπητέ João Pedro Mar....
καταλαβαινω το προβλημα σου....
Δυστυχώς είναι πρόβλημα πολλών ανθρώπων…
Καταλαβαίνω πολύ καλά την ανάγκη σου να παίξεις, χρειάζεσαι αυτοέλεγχο,
Αυτά τα καζίνο δεν ενδιαφέρουν κανέναν και είναι κίνδυνος γιατί, όπως λέτε, οποιοσδήποτε, ακόμη και ένα παιδί, μπορεί να καταθέσει χρήματα εκεί (πολλά) και κανείς δεν θα του ζητήσει σχεδόν τίποτα....
Αλλά η ανάληψη χρημάτων είναι μια άλλη ιστορία......
Μετά αρχίζουν τα προβλήματα και οι δυσκολίες, όλα για να παίξει ο παίκτης και να μην αποσυρθεί....
Πολλοί από αυτούς είναι παράνομοι εδώ στην Πορτογαλία και η δραστηριότητά τους θα πρέπει να αναφέρεται στις αρχές, και κατά τη γνώμη μου αυτό πρέπει να κάνετε...
Παίζω μόνο σε καζίνο εδώ (και όχι σε όλα, προσέξτε), με δεόντως άδεια από το SIRJ,
Αν έχετε κάτι να μοιραστείτε για την εμπειρία σας στον τζόγο..... Είμαι όλος αυτιά.
Εβίβα
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
