Hi Christuffrz, I'm sorry you feel like you've had a bad run. If you reach out to our customer service team, they'll happily review your account for you.
However, if I've got your account correct here, I'll run through some numbers...
Total deposited: $308.24
Total Bonus Money: $1,453.71
Grand Total: $1,761.95
Total Withdrawn: $107.24
Total Games: 17,439
Total Bets: $10,909.09
So it does look like you've had wins, maybe not all big ones, all at once, but you were up. And as Jaroslav mentioned, that's just the way casinos can go, this does not make the casino a scam or teJaroslavhy've cheated you. It sounds like you upped your bets and things didn't go exactly to plan, but when you up your bet, your money drops faster, but at the same time, the wins can be more rewarding. That's the gamble.
We also understand that in the heat of the moment, things can be exaggerated, the wins, the losses, the emotional rollercoaster that comes with it. Your passion for the situation is what makes the gamble both fun and sometimes frustrating, but if it's more frustrating than fun, then we always recommend taking a step back to gather your thoughts before continuing being led by moment.
Please reach out and let our team see what can be done for you. We'll help where we can, always.
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