Pin-Up Casino - γενική συζήτηση (σελίδα 9)

I believe I have already explained what you need to do in this situation: submit a complaint with us. That is the step required for our team to investigate the case and try to help you.

If the casino is requesting a verification video rather than documents, that is a separate requirement. Video verification is not unusual, and if you refuse to complete it, you will unfortunately not be considered fully verified.

If the actual problem is that the verification link no longer works because the timer has expired, you need to arrange a new verification session with the casino. Whether it requires a video call or an uploaded recording, ask the casino when it can reactivate the process so that you can provide what is required.

That is all I can reasonably advise at this point.

Η υπόθεση έχει ήδη παρουσιαστεί με στιγμιότυπα οθόνης από τα πάντα.

Great, so now please follow your complaint and hope investigation will reach positive outcome.

If you have some updates, feel free to add it to your complaint and you can also share it here on forum.

Fingers crossed. 🤞

Μπορώ να σου στείλω όλα τα στιγμιότυπα οθόνης όπου προσπάθησα να κάνω ανάληψη 1.000.000$ και δεν με άφησαν, και άρχισαν... να με στέλνουν παντού... όλα τα στιγμιότυπα οθόνης είναι στον Guru για να προσπαθήσουν να βρουν μια λύση.

Πιστεύετε ότι μια επαλήθευση μέσω βίντεο γίνεται με χρονοδιακόπτη; ...Δεν συμμετέχουμε σε διαγωνισμό... Απαντήστε σε ένα δευτερόλεπτο και κερδίστε...

Θέλω να ευχαριστήσω το Casino Guru που ανέλαβε όλα τα παράπονά μου και τα στιγμιότυπα οθόνης σχετικά με τη μη πληρωμή από το Casino Pin-Up.

Πρέπει να αναφέρω ότι το pin-up casino ακύρωσε τα 4.000.000 δολάρια που ήταν ήδη στον λογαριασμό ταμιευτηρίου μου...

Did they tell you why your withdrawal was rejected?

I checked your complaint and saw that the casino replied there about five days ago. Its response was quite clear about what it needs from you. You should provide a detailed description of the specific problems you are experiencing with verification. You can also attach screenshots, video recordings, or any other relevant evidence so the casino can identify exactly what is going wrong.

I would definitely do this, as it could help speed up the verification process. You will not be able to withdraw your money until you are fully verified, which is standard practice at casinos.

The casino also included an additional recommendation at the end of its reply. Please check your complaint and respond there with all the requested details. This will be much more effective than posting screenshots and updates on the forum, so please continue dealing with the matter directly through your complaint.