I would love to hear from any other players finding this site to have possibly the lowest RTP ever known. It reminds me of Deloro casino where you may have a decent round, make a withdrawal, and then never ever win anything again in the most statistically improbable fashion. Just curious.
I get that it’s incredibly frustrating when a game gives nothing for a long time, and it feels even worse when it seems to happen after a withdrawal. This topic comes up quite often, but it’s not easy to verify anything without more details. Do you usually play the same games or stick to the same provider? I'm genuinely curious. Maybe there’s something to it.
That said, I totally respect that you're reaching out to fellow players, so no pressure to reply to me.
I've consistently played a solid array of Pragmatic Play games, Thunderkick, and a couple of others. Pretty much the same games I play on other sites but with drastically different results. Even though I don't always win at other casinos there is at least the opportunity to play for a while, but not here. I put hundreds of dollars into Pink Elephants over the course of a month with bets ranging from minimum to $2 CAD and finally got my first bonus on a $2 bet that paid me $2 CAD and change and nothing since. That's one example of many. There should be an element of luck involved and winning should be random. That does also mean a person shouldn't always lose. The statistical probability of one casino paying back less than 10% ( I'm being generous here) on every provider seems...odd. That's why I'm wondering what other people have experienced.
I hear you, and honestly, I’m not here to talk you out of how it felt, of course.
When every spin feels dead and the few wins are insultingly low, it’s hard not to wonder if something deeper’s going on. You’re not the first to raise this kind of suspicion, and I respect that you’re putting it out there for others to compare notes.
That said, this kind of pattern is incredibly difficult to verify, at least as far as I can say. I get that this isn’t about lodging sort of a complaint, more like: "Is anyone else seeing what I’m seeing?" And that’s totally fair.
We are talking about a quite fresh and uproven casino so every opinion counts. 👍
Probably one of the worst support I ever saw, it’s been 1month I’m trying to reach them. You need to download telegram. Nobody gave me clear answers. You can even ban or delete your account. Terrible.
Is it something you need help with, perhaps?
I ask to delete my account and they been saying I’ll transfer to my manager for a month
May I ask what reason you gave them in your request, please?
Because if it is due to the gambling issues, they surely should act promptly.
I Simply asked :I want to delete/Ban my account. I have all the proof in the conversation with them. I don’t want to loose more money and they just do nothing.
Hello, well, if gambling harm is mentioned, the casino must act immediately; otherwise, they usually provide you with a bonus offer or another form of stimulus. Because they do not want to lose customers.
The advice I get from your specialists says: Anyone who is afraid of losing money should ask for an account closure due to gambling addiction, because in practice there is no middle ground, especially if the casino does not provide responsible tools.
How can I do something they don’t answer me or say anything logical? Where can I fill a case ?
Hello, to prevent you from possible disappointment, may I stress my last post?
The point is that if you have not mentioned gambling addiction, the outcome may be different from what you perhaps expect.
Can you please explain what you mean when you say that the casino does not respond or provides illogical answers? Did you update your self-exclusion request? If so, what was the response, please?
Feel free to submit the complaint request here; just be prepared to provide a clear description and explanation as well as updates you've gotten from the casinos.
I have to say I was really enjoying this casino! I enjoyed the games, the verification was fast, deposits and withdrawals were quick, but this site has the worst customer service! They do not respond to the emails! I have been basically begging to have a self exclusion, or a temporary hold put on my account for over spending! I have been completely ignored now for almost 2 weeks! The only response I did get was, don’t close your account, just stop playing for a while! I have never seen such poorer customer service within any site I’ve played! This saddens me to write this, as I was really enjoying it!! But when you spend a lot, you should be at least acknowledged!
So it's not possible to use any responsible gambling tools, right? Do they have any where you can set a limit like you mentioned, or something else?
The thing is, in some casinos, if you have an active withdrawal, you can't self-exclude until you get your money.
But if that's not the case, you can ask us for help to self-exclude.
No! You have to contact them! I’ve sent lots of emails to the support link, have used there other forms of contact, and nothing!!
No!! There is nothing!! It was my mistake not to read further! I did see the self exclusion, and the 5 star rating on trust pilot!! I have no withdrawl on my account! That 5 star has got to be fradulent!! There has been little contact with them! Only at first! I have been over 2 almost 3 weeks trying to get a self exclusion, or even to close it! As they have personal information! They will not respond at either platform!! At first start there were payouts, which of course grabbed me in!! Since then, no communication! I feel so stupid!! And nervous now! This site should be checked into! They are misleading players with there 5 star ratings!!! I already went to trust pilot, and they are checking into it! I would like to know what I have gotten myself into!!
Hello, we hear what you are saying, and your feelings are understandable.
I suggest you try to calm down a bit and stay in touch with the complaint in the first place. You know here on the forum that we are in no position to perform the actions you suggested. But I get where it comes from.
The waiting and the uncertainty are difficult to deal with, so maybe if you try to focus on something else to help your mind rest a bit.
The complaint mediator follows the situation, so please do not worry.
After months of battling with this casino I did finally get some success so I thought I'd share here in case it helps others I see struggling with the same problems.
I went to Trust Pilot and gave them a very poor review based on the lack of ability to communicate with a real person and to close my account, and they answered pretty promptly. I guess they value their questionably high rating there. In their response I was told in order to close your account you have to click on the gaming license icon and follow the steps listed. It still took well over a week for my account to be closed, but it finally happened.
I recommend people who are fed up with the poor customer service let them know on Trust Pilot.
Thanks for sharing your experience. It’s great that they took the time to help you at TP and that you were able to close your account as you wanted.
May I ask why you wanted to close your account at this casino?
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
Θα ανακατευθυνθείτε σύντομα στον ιστότοπο του καζίνο. Παρακαλούμε περιμένετε. Αν χρησιμοποιείτε λογισμικό αποκλεισμού διαφημίσεων, ελέγξτε τις ρυθμίσεις του.
