Neospin Casino - γενική συζήτηση (σελίδα 2)

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Community & Complaints Administrator

πριν από 9 μήνες

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Hello. May I ask you if your account is fully verified with this casino? It can actually take a little bit longer, especially with the first withdrawal, due to the verification process. The casino needs to go thru all the documents and so, more so whenever the amount is higher, let's say. They usually do more checks, to be sure everything is ok. Perhaps you should prepare yourself that this could sometimes be more time consuming. If I were you, I would try not to worry that much, especially if the support tells you that you withdrawal is "on the list", as you say. Please keep us updated and let's see how it goes. 🙂

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Αυστραλία

πριν από 9 μήνες

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Thanks for your reply

yes before I submitted the withdraw request I made sure my account was fully verified

Social Media & Community Specialist

πριν από 9 μήνες

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Hey there!

That's great news. Passing the KYC is the most important part of the first withdrawal, so, I'm glad you've made it. For now, I would give the casino some time to fulfill the payment, though. I mean, not every delay means that the casino is "up to something." Sometimes it's just a lack of organization or staff; it happens.

Try not to worry too much; I'd say it's too early. 🙏

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πριν από 9 μήνες

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Still very frustrated they keep declining my withdrawal asking for Bank statement confirmation,

which I have provided and uploaded !! They just keep looking for excuses and they do not respond to my emails and ignore my emails

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πριν από 9 μήνες

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I then speak to live support and they keep asking me for paperwork I have provided ! This is ridiculous

i have provided it all

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πριν από 9 μήνες

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Hello I really need your assistance another day another decline to pay my withdrawl they are not asking for this ?

what is this I have provided everything they need I am not sure what else more they want ?

In view of the fact that you are making cashout, you need to go through the verification process for security purposes.

To verify your account, we kindly ask you to upload the following documents to My account>Profile>Verification:

- Screenshot of your INPAY e-wallet account (so that your name and this number 603265 will be visible)

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πριν από 9 μήνες

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Hello can you confirm what withdrawl option you used ? I am having issues with all withdrawl options ?

as you mentioned communication is terrible in advising what we need to provide to sort out the withdrawl, it is like they are relaying on purpose so you can spend the funds not to mention they also offered a bonus! I am not interested in playing this casino until they show me the withdrawl function works

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Αυστραλία

πριν από 9 μήνες

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Hello

did you end up receiving all your ? And what was your withdrawl option you used ?

Community & Complaints Administrator

πριν από 9 μήνες

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Hello there. I'm really sorry you are still in this situation, therefore you need to try to be a bit more patient, please. Unfortunately, we and our complaint team can not do much yet. Are you in touch with their support now? Try to provide all the documents needed, it is always for the best to cooperate with the casino. What do you reckon, would that be possible to do? 🙏

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πριν από 9 μήνες

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Hello, patience isn’t an issues it’s the frustration they reject the withdrawal and then ask for something new and I then wait again

they have 3 options for bank transfers I have now split the withdrawal to each one to see if they accept one at least so I know which is the correct one.

they don’t advise on emails or live support you just have to wait and pray they accept the withdrawal

it’s now been over 24 hours and still pending - live support have advised they have everything and I’m verified so fingers crossed it’s approved this time!

I have attached the photo of 3 options for bank transfer and you can see I have tried one for each

I am not sure if anyone in here is in Australia and has been successful withdrawing funds and could advise which is the correct one ?

hopefully this is resolved asap file file

Community & Complaints Administrator

πριν από 9 μήνες

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Hello again. The live chat confirmed that your account has been fully verified, as you said, I am just thinking now, if you have the information confirmed by email from the support or is it visible, maybe, anywhere in your account that you are verified.🤔 Because , in my opinion, without the confirmation about the account to be fully verified, any of your withdrawals won't go thru. What do you reckon, could you check this info, perhaps?

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πριν από 9 μήνες

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It is very confusing I have used other casinos and no issues withdrawal of bank transfer (inpay)

with this casino they are asking me for inpay e-wallet and mifinity e-wallet ?

I don’t have these wallets I have requested withdrawal to my Australia bank account and entered the data they required so I am not sure why they want e- wallet details hence I have requested all 3 bank withdrawl options Inpay / mifinity / wire

I am hoping one of them they can proceed with.

It’s now 1 week and constant delays - last withdraw pending now 3 days with no solution or update.

they keep telling me it’s pending and please wait no one can give me an answer I want to work with them and understand what is required

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πριν από 9 μήνες

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Positive update - 1 of the 3 transfers been approved which was the wire transfer the other two are still in progress but with no option of cancelling

hoping for further positive news

Community & Complaints Administrator

πριν από 9 μήνες

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Hey, that is really positive update. Please keep us posted, let's keep our 🤞.

Community & Complaints Administrator

πριν από 9 μήνες

ΑρχικήΜετάφραση

It is very confusing I have used other casinos and no issues withdrawal of bank transfer (inpay)

with this casino they are asking me for inpay e-wallet and mifinity e-wallet ?

I don’t have these wallets I have requested withdrawal to my Australia bank account and entered the data they required so I am not sure why they want e- wallet details hence I have requested all 3 bank withdrawl options Inpay / mifinity / wire

I am hoping one of them they can proceed with.

It’s now 1 week and constant delays - last withdraw pending now 3 days with no solution or update.

they keep telling me it’s pending and please wait no one can give me an answer I want to work with them and understand what is required

πριν από 9 μήνες

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My I just ask which payment option have you used for the deposit? Just being curious.🤔

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Αυστραλία

πριν από 9 μήνες

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I have used apple pay which is linked to my card and account - which is the account I have requested to wire is approved on the other 2 they are saying below -

so let’s see what unfolds

From our side, the withdrawal was carried out, but not confirmed from the side of the payment provider. If we see such a status, we inform you that the withdrawal was approved from our side.

Community & Complaints Administrator

πριν από 9 μήνες

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Oh ok, thank you for clarifying that 👍. So now we have to wait and see. Could you please update our complaint team with all the information you have from the casino, so they can keep in track, as well? Just do so easily on this link 👈. Waiting for another positive news 🙏.

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Αυστραλία

πριν από 9 μήνες

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Positive news all my 3 payments have been received now.

I am not sure I would use them casino in the future there support is not very user friendly it took me almost two weeks to get all my $$ all because they were not clear what they needed from me they constantly kept rejecting payments and asking for information they had

Community & Complaints Administrator

πριν από 9 μήνες

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Hey. These are really positive news, really glad to hear that. The good thing is that is completely up to you in which casino you like or do not like to play, always based on your own experience, or even the experience of others, right? 😉 On that note, would you like to write a review for this casino, to help somebody else, maybe? Just do so by clicking/tapping on this link, if you are interested. If you need our help or assistance, we'll be here for you. 🙋‍♀️

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Αυστραλία

πριν από 7 μήνες

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I love to play here it’s nice and they look after the players and Gloria is the best

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