I can see that you have already submitted your complaint here. Our team has to wait for the 14-day time period to pass before we can intervene.
Have they asked you to pass the verification, though?
Hello, if I may say just one thing: the text in the screenshot provides no context or concrete information about a real issue; it is based on feelings and personal expectations, which, of course, lead you as the reader to respond primarily to those feelings. On the other hand, everyday practice shows that KYC or verification, focuses on the ownership of players' banking accounts as part of the pre-steps to successful withdrawals. Hence the only negative fact is 5 days waiting; however, weekend could have been included—who knows? 🙂
This does not guarantee you will never be paid. I'm sorry for stepping in and I'm letting Romi continue here.
I understand that the comparison with the guy is natural. We have no clue what the casino had to say about his situation, so let's focus on you instead.
To be honest, it's a fresh casino, which is always a bit risky. I saw your complaint post saying you had to go to the bank for the document. If I get it correctly, the casino started the verification process. I know the total is less than the terms say, but the casino can always check the player. The amount withdrawn is not the only measurable aspect.
So, did you obtain the document, maybe? I wonder what the current state of the probability verification is.
Let me know if I got it correctly, though. Thank you.
On what grounds was the document rejected, please?
Were the dates correct? The format of the document?
It is very important to fulfill everything they ask for in the correct way, you know.
Hm, I don't understand where this accusation came from, to tell you the truth. 🤷♀️
Our team didn't even get in touch with the casino yet.
Also from the screenshot you provided, the casino explained exactly what was wrong with the provided documents, so you need to do exactly as they requested.
Have you done so already?
I'm sorry to hear that the casino is still causing you trouble. We can keep talking about facts if you want, but we know there's little we can do to make you feel better.
As I can see, Romi asked you whether the casino has ever explained what is wrong with those documents you provided. Can you tell?
The truth is that the verification won't be completed until the casino accepts the documents; hence, asking for the rejection reason feels like a good thing to do. Once we understand the problem, we can usually find a way forward.
Okay, it is your call, of course. To me it sounds like we haven't fully understood each other for quite some time; the misunderstanding has caused this response, I reckon.
However, I respect your decision and wish you the best of luck.
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
Θα ανακατευθυνθείτε σύντομα στον ιστότοπο του καζίνο. Παρακαλούμε περιμένετε. Αν χρησιμοποιείτε λογισμικό αποκλεισμού διαφημίσεων, ελέγξτε τις ρυθμίσεις του.
