I just signed up here and took the welcome offer of 200% + 50 FS.
While playing the 50 free spins on Gates of Olympus I had a sick 2975x hit and ended up with winning more than NOK 6.000 from these free spins.
This was obviously too good to be true, and indeed the free spins winnings were capped at NOK 100. I generally don't mind such terms, and I am playing at this casino knowing there is a EUR 1.000 withdrawal limit to my deposit. However, as for this free spins win - NOWHERE did it say such a win cap was in play. Not in their campaign terms and not here on Guru in your presentation of the bonus offer so clearly this must be a hidden term...
Here are the presented terms for this particular bonus. (The spin value was actually NOK 2 btw)
Thank you for all the provided information. When it comes to the bonus terms and conditions + the different spin value, I already forwarded this information to our Data team so they should update it accordingly if it's stated wrong on our website.
Regarding the capped winnings from the free spins to 100 NOK - if you didn't manage to find it anywhere on the casino's website, consider submitting a complaint on Casino Guru. If the only available terms (on their website) state it's 1000 eur max. withdrawal for bonuses and nothing else about capped winnings for free spins, then you should receive the whole amount of 6000 NOK.
Οι άνθρωποι προσπαθούν να διασφαλίσουν ότι δεν υπάρχουν πολλά μεγάλα διαδικτυακά καζίνο.
Σας συνιστώ ανεπιφύλακτα να επισκεφτείτε το διαδικτυακό καζίνο
The forbidden link you posted makes me doubt you have ever played there on your own.
What do you say? 🙂
Back to the topic, I sent Laz Vegas an email about this issue right after it had occured, where I politely pointed out that such hidden, or should I say invisible, terms aren't fair play and asked them to look into whether an error had occured - I mean, an 8 euro cap on a deposit related bonus can't possibly be intended?
Now, more than 2 days later, they still haven't bothered to reply.
Anyway, it's not that big a deal. Had I received the full amount, it would have come with a 40x WR (20k euros) and a very short timer. I haven't even completed the WR on the 200% yet and that's half the amount! It's very unlikely I'd have made it anyway.
One question I'm left with after this is , was there a 3000x on Gates just lying there waiting for me, and I wasted it on this? 😛
Hello.
I'm really concerned the casino is silent about the terms and possible mistakes on their side.
This is the first time you mentioned a concrete 8€ cap on deposit bonus, and if this is true I'd say it sounds totally wrong... the casino should explain. Let's see whether we get some update on our end soon. 🤔
So, about this free spins win again.
Laz Vegas never replied to me on the matter and I hadn't really thought much more about it either.
Today, however, they emailed me about having added 25 free spins to my account so I dropped by to play them.
The winnings from these were more than NOK 100 - and this time the full amount was credited, meaning there are no NOK 100 cap after all...
😀 Ok. I'd assume the casino previously made a mistake. Sounds like a good explanation.
Thank you!
Thank you for all the provided information. When it comes to the bonus terms and conditions + the different spin value, I already forwarded this information to our Data team so they should update it accordingly if it's stated wrong on our website.
Regarding the capped winnings from the free spins to 100 NOK - if you didn't manage to find it anywhere on the casino's website, consider submitting a complaint on Casino Guru. If the only available terms (on their website) state it's 1000 eur max. withdrawal for bonuses and nothing else about capped winnings for free spins, then you should receive the whole amount of 6000 NOK.
So, I figured it'd be nice to get a final answer on this issue here and went on their chat to hear what they had to say about it, since they never replied to my mail, and after all; I may or may not have been missing out on an EUR 500 win due to an error on their side.
Much to my surprise, the support agent was outright unwilling to offer me any help or answer to my querie.
He insisted I had received an email from them upon making my 1st deposit where any bonus terms would be clearly stated. I never got such an email, not to my junk mail either, but my new friend Kevin here made it clear he could not look further into this untill I had produced a screenshot of that email...
I tried to explain that I had taken the standard 1st deposit welcome offer - so why would I even need to produce said mail? The standard offer is just that: standard. With standard terms. Does he not know what these terms are?
I also tried to point them towards this thread, since I think an official explanation would be in place.
All in all, Laz Vegas has offered me an absolutely horrible experience as a new client in their newly started casino and based on that, I can only give a strong warning to any possible future clients who value a solid client/casino relation.
Allow me to say I would submit a complaint. The rude or unprofessional operator is one thing, but this completely inconsistent matter of €500 should be dealt with!
It's just a suggestion, but I think it's worth it.
Yes, you are probably right that submitting a complaint would be in order but I'll just move on. As far as I'm concerned, Laz Vegas have shown their true self right from the start, and I can only imagine what tricks they might be willing to pull if a bigger withdrawal was in question...
Better stay away. Shame, their site was otherwise smooth enough, and they had an entertaing loyalty program which I'd have liked to take further part in.
Streamer, mate, if your ramblings are directed at me, Im afraid they don't make any sense. Maybe you google translated it and something got turned upside down, but I've explained my issue concisely.
Γεια σου αγαπητέ Daniel 🫡
Το κοίταξα ξανά με την ησυχία μου και επικοινώνησα επίσης με την υποστήριξη.
Οι κανόνες έχουν αλλάξει λίγο.
Το μπόνους καλωσορίσματος είναι επίσης διαφορετικό από αυτό που αναφέρεται ή διαφέρει από χώρα σε χώρα.
ΠΡΟΣΦΟΡΑ ΥΠΟΔΟΧΗΣ
ΕΩΣ 1.600 € + 100 ΔΩΡΕΑΝ ΣΠΙΝ
1η κατάθεση: 120% έως και 600 € + 20 δωρεάν περιστροφές στις πύλες του Ολύμπου
2η κατάθεση: 50% έως και 500 € + 30 δωρεάν περιστροφές στο Lady Wolf Moon
3η κατάθεση: 75% έως και 500 € + 50 δωρεάν περιστροφές στο Big Bass Bonanza
Όσον αφορά τους όρους και τις προϋποθέσεις, όταν πρόκειται για μπόνους, φαίνεται ότι το μπόνους καλωσορίσματος ΔΕΝ έχει όριο ανάληψης. (Επιβεβαίωσε και την υποστήριξη).
Ενότητα 3. Διατηρούμε το δικαίωμα να περιορίσουμε τα κέρδη και τις αναλήψεις από όλους τους τύπους μπόνους NO Deposit / Δωρεάν Περιστροφές / Δωρεάν Στοιχήματα που προστίθενται στον λογαριασμό ενός πελάτη μέχρι την αξία των €1000 όπως ρητά αναφέρεται στους Όρους ή με άλλο τρόπο κοινοποιείται.
Άρα είναι λάθος του χρήστη SCATT3R γιατί δεν είναι όπως το περιέγραψε και εκνευρίζει τον κόσμο εδώ.
Μόνο τα μπόνους NO Deposit έχουν μέγιστο κέρδος €1000, το οποίο παρεμπιπτόντως είναι απίστευτα γενναιόδωρο! 🙂
Τα μπόνους κατάθεσης ΔΕΝ έχουν ΜΕΓΙΣΤΗ ΕΞΑΡΤΗΜΑ .
Ελπίζω να μπόρεσα να δώσω κάποια σαφήνεια 🫡
Listen, mate, you're filling this thread with unrelated nonsense taking the focus away from the issue. An issue that was real simple and straightforward, btw, but still you couldn't get it.
Let's try with visuals:
Πού είναι το πρόβλημα?
Φίλε καταλαβαίνω από τα σχόλιά σου ότι δεν μπορούσες να κάνεις ανάληψη όλων των χρημάτων λόγω του ορίου.
Μήπως επειδή δεν πιστώθηκαν τα κέρδη σας;
Νομίζω ότι ο αυτόματος μεταφραστής δεν μεταφράζει τόσο καλά, κάτι που μπορεί να προκαλέσει παρεξηγήσεις 🙏🏻
Καλό βράδυ, ελπίζω να μπορέσετε να λύσετε το πρόβλημά σας 👍
Yes, exactly 🙂 My true winnings weren't credited, and when I confronted the casino about it they wouldn't give me an explanation.
Thank you for your good wishes, friend 🙂
I think it would be best to slow down a bit. 🙂
Many bonuses vary based on the country and other aspects. I ask you politely to keep that in mind. Not every player here needs to know you think he can't read properly, because it actually couldn't be the case.🙏
I admire your activity here, but I feel you're on the edge now. 🙂
Thanks for the update - I'll forward it to my colleagues for further check.
Θα προσπαθούσα να το διευκρινίσω και μέσω του Guru.
Προσωπικά, είμαι λίγο έκπληκτος γιατί παίζω κι εγώ εκεί και νομίζω ότι η υποστήριξη ήταν πολύ φιλική.
Είχα και ένα μικρό πρόβλημα το οποίο λύθηκε χωρίς πολύ άγχος.
Έχεις πετύχει κάτι στο μεταξύ;
Νομίζω ότι θα σε βοηθήσουν γιατί δεν έχω την εντύπωση ότι είναι ένα καζίνο που αγνοεί τους πελάτες του.
🫡
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
