Hello!
Hope this message finds you well.
Thank you for your patience and understanding.
Our Finance Department has provided an update regarding the withdrawal issue.
The team informed us that in this case, you need to make a single deposit via credit card to use the withdrawal method in the future.
Please make sure to contact us once you make the deposit and don't request a withdrawal right away, so we can remove the 10% turnover fee.
We will be waiting for your response.
they answered pretty fast a few minutes only after, and they told me i can cashout and they would cover the non wager fee, i requested 3 cash out max limit of the day 500 € and i wait to see when they cash out will be completed
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