never never ever play in this casino. I deposited 35 euros with a 100% bonus, rolled them 35 times and won 1850 euros. This was my first deposit in this casino. the next day they locked my account and told me that I had another account in their casino 2 weeks ago and they didn't pay my winnings. they are big scammers, never deposit money in their fraudulent casino
Hello there,
I'm sorry it went this way. Did this casino provide any proof that you registered multiple accounts?
Are you still in touch with them?
it's all very long to tell and using a translator I don't know if I can explain it 100%
I see.
We can try it anyway if you feel like it.
I read your complaint submitted against a different casino and it seems pretty understandable to me.
Don't worry, no pressure. 🙂
I lodged a complaint with the Curaçao eGaming Self-Exclusion , and this commission made the casino provide me with evidence, the casino sent me an email with a screenshot of my fake registration and fake transactions from Skrill .I contacted with Scrill support and chatting with their agent, he confirmed to me that these fictitious transactions do not exist in their system . I asked them (Skrill) to give me an official email so that I could provide it as evidence to the committee, but they did not send me an email. I use an interpreter and I'm not sure if I'm explaining to them exactly what's going on.I can provide you with emails with Hotline casino , Skrill and Curaçao eGaming Self-Exclusion , but they are many and you will need a lot of time . If you want, give me an email to send you photos and emails to clarify the case
I registered at the casino on 10.02.2022 by email plamax14@abv.bg , and my deposit is from plamax14@gmail.com , in the screenshots I sent you from the Hotline casino have falsified registration and email deposits from plammax1973@gmail.com from january , no deposits have been made from this email, and if the casino has registered in Skrill , in order to justify their actions, the registration is much later after 10.02.2022 in order to justify their actions before the commission
Hello and thank you for this information.
I'd suggest you submit a complaint regarding this issue with Hotline. This needs to consulted further, especially if you have tons of creenshots and communication to provide us with.
Would you submit a complaint?
Hi
my complaint with hotline casino has been unsolved. When I contacted them about my case they replied they paid to their partner link because I opened an account under their partner. But I found out hotline casino from casinoguru website, does it means you are the partner of hotline casino, or their saying different people? Because if I lodge legal action I need to use whoever involved in my case.
Hello Antony,
Kindly use the reply button every time you wish to react to any posts, please.
I moved your post here because you posted it to a thread that is associated with a different casino.
Well, I must say that I'm not pretty sure about your question, if you submitted a complaint using your second account, I believe that we are "involved" only as a mediator. For further questions, ask JozefK as he suggested here, please.
Kindly comment on every casino in its unique thread, this is for the Hotline Casino for instance. I know you have already submitted an overwhelming number of complaints but if you comment about these in the wrong thread it's very confusing.
Please block this site.
Because many people have same issuses. You can’t do withdrawal. Like me:
Hello.
Financial Services declined your request to withdraw EUR 455.53
Reason: You are abusing the casino bonus policy and have violated rule 2.2;
2.2. You are allowed to have only one Account. Only one Account for each
household, IP, PC is allowed. If you attempt to open more than one
Account, all accounts you try to open may be blocked or closed and any
bets may be voided. Also, any returns, deposits, winnings or bonuses
which you have gained or accrued during such time as the Duplicate
Account was active will be forfeited by you and may be reclaimed by us,
and you will return to us on demand any such funds which have been
withdrawn from the Duplicate Account.
The administration is loyal to you. There is a penalty on the withdrawal
amount (wager x10), and the maximum withdrawal amount is limited to
455.53 EUR.
I think that’s a robot. 
Make sure no one else in your house is registered in the casino, if not, file a complaint at https://casino.guru/complaints
Of course, you have to be 100% sure you never opened more than 1 account, in the meantime ask them to provide evidence to you, if they don't, they will have to share evidence with guru anyways if they react to the complaint
I already asked, but they don’t send any proof of that. Only that i have duplicate account
And i already made complaint
what is very stange, they sent it on 17.01 email on my business account, what i now finded. With name promo ???
and another fact, i have tried two times write this text but eveytime i will automatically deleted, liked some one has it put bug in my phone. It’s sound crazy but it’s true. I have two emails really, but why i had this one email from them and with name promo? And why i put so many money in this casino, if like they said i have duplicate account??? My business email can find google very easy. Like i think they made it. There is no welcome email from registered or something for that. I’m not stupid, I’m not only one who have same issue.
Since they don't want to provide any evidence, just wait until they react to the complaint and they will have to provide the alleged evidence and guru will check it. Still, I consider extremely rude that an user gets accused of something and no evidence is provided, if it was my case, I would at least wanna know what the email for the duplicate account is, the IP address and the device, sharing evidence with the accused is an easy way to have a closure and avoid third parties getting involved in said cases which ultimately make the casinos have a poor public image. Imagine going to court, being declared guilty but you never got to see any evidence, it doesn't make sense, right? Same here 😬 by the moment just wait, the complaint getting solved or being declared unresolved can take weeks
Please block this site.
Because many people have same issuses. You can’t do withdrawal. Like me:
Hello.
Financial Services declined your request to withdraw EUR 455.53
Reason: You are abusing the casino bonus policy and have violated rule 2.2;
2.2. You are allowed to have only one Account. Only one Account for each
household, IP, PC is allowed. If you attempt to open more than one
Account, all accounts you try to open may be blocked or closed and any
bets may be voided. Also, any returns, deposits, winnings or bonuses
which you have gained or accrued during such time as the Duplicate
Account was active will be forfeited by you and may be reclaimed by us,
and you will return to us on demand any such funds which have been
withdrawn from the Duplicate Account.
The administration is loyal to you. There is a penalty on the withdrawal
amount (wager x10), and the maximum withdrawal amount is limited to
455.53 EUR.
Honestly, we have no power to block sites, but we can only warn players through our website. The casino received bad reputation rating from us, we also display a warning because of their unfair Terms and Conditions so I hope everyone who'll read it won't decide to play there.
I already asked, but they don’t send any proof of that. Only that i have duplicate account
The way how they treat you sounds really bad. They can claim you have multiple accounts even only because you have the same IP address as anyone else, which is quite normal. It definitely doesn't mean you have multiple accounts. Anyway, that's why we would need to see the proof as well.
This way, they can just say to anyone who won that the winnings will be voided because of multiple accounts and the decision is final.
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
