On November 12, 2025, GXmble wrongfully confiscating my €1893 winnings after a €100 deposit and €200 bonus, citing breaches of terms 7.6 (Live Casino play with bonus) and 7.16 (bets over €2). This unlicensed Curacao site (Favorit United N.V.) targeted me via a pop-up on Trac Casino while browsing from the UK, where they're not UKGC-regulated—illegal under UK law.
Timeline:
Oct 30: Deposited €100 via bank transfer to Transferop Payment Gateway Ltd (Payop processor). Claimed 200% bonus (€200). Played, won, met wagering requirements (as per terms—no issues flagged during play).
Nov 2: KYC requested (ID, address, deposit proof). Provided passport photos, bank statements.
Nov 4: Email "KYC documents fully verified" but added phone verification
Nov 5-11: Live support said "KYC done, payments team verifying—high volume delays." No ETA.
Nov 12: Rejection email—winnings voided for bonus breaches. Demanded bet logs/proof—none provided. Site allowed games/bets with bonus active; no real-time blocks/warnings.
This is unfair:
Terms unclear/enforced retroactively. If breaches, why let me play? Industry standard requires prevention tools.
Stalling: 12-day KYC despite compliance; site downtime post-win.
Scam patterns: Casino Guru rates GXmble 1.9/10 (very low safety); complaints of similar voids/non-payments. Trustpilot/Scamadviser flags as high-risk.
UK protections: As UK resident , this violates consumer laws (PSD2, CRM Code for APP scams).
Links: casino.guru/gxmble-casino-review; uk.trustpilot.com/review/gxmblecasino.co.uk; fintelegram.com/tag/transferop-payment-gateway.
Requested: Reinstate €1893 + process withdrawal .
This is a classic bonus trap scam—hook with wins, stall, void. Similar complaints on your site show GXmble ignores resolutions. Please help recover funds.