πριν από 1 μήνα
Did your VIP status drop by any chance?
That is usually a reason for the limit to go down as well, you know.
Fonbet Casino - γενική συζήτηση (σελίδα 2)
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πριν από 1 μήνα
Αφαίρεσαν την VIP Gold ιδιότητά μου. Αυτή τη στιγμή δεν έχω πλέον καμία ιδιότητα από σήμερα, όλα αυτά χωρίς εξήγηση. Όπως είπα, πλέον μπορώ να κάνω ανάληψη μόνο 100€ την ημέρα και να ποντάρω το πολύ 10€.
Αυτόματη μετάφραση:
ΑπάντησηΑναφορά1
πριν από 1 μήνα
It is actually nothing unusual, though.
Whenever a player stops depositing, the VIP level drops.
It should be explained in terms, though. Have you checked that?
Also, may I ask where you found the information about the max limit of €100 per day, please?
πριν από 1 μήνα
Ισχυρίστηκαν ότι δεν χρειάστηκε να δώσουν λόγο... Το βλέπω στις πληρωμές μου.
Αυτόματη μετάφραση:
πριν από 4 ημέρες
Hello,
I sent this message to Fonbet to request self-exclusion
Translated:
''Please permanently suspend the account due to gambling addiction. It is very important that the account not be reactivated, even upon request.''
''We can suspend your account at your request. A suspended account no longer allows financial transactions or betting activities. Do you confirm the suspension?''
''I confirm. It should be a complete self-exclusion. In other words, reopening the account must not be possible!''
''We are very sorry to see you go. Your request has already been processed and your account has been closed.''
I submitted a complaint on April 1, which is now marked as "unresolved." The casino's response is that the case is still under review.
The request couldn't have been any clearer, and I don't understand what exactly needs to be reviewed for 7 weeks. They aren't adhering to their own terms and conditions or the deadlines specified therein.
And they don’t need to offer a self-exclusion procedure if it doesn’t accomplish anything anyway.
I mean, mistakes happen, but at least they should own up to them and try to find a solution. Fonbet, on the other hand, just ignores you and string you along.
πριν από 4 ημέρες
Hello and thanks for bringing up this horrible experience.
I'm not sure whether we are talking about the same complaint here, but as far as I can see in your account, the complaint against Fonbet has been closed as failed self-exclusion. And it is not under any investigation anymore. The closure was done on the 11th of May.
I appreciate that you also added active casino account observation in the complaint thread. That was a very excellent catch. It's sad the person did not address the complaint.
Did you try to present the situation to its licencing authority, maybe?
πριν από 4 ημέρες
Yes, the case was closed because the casino failed to take the necessary steps or conduct an investigation.
The casino representative is also fully aware of the complaint. And since there was no response after 7 weeks, the casino knows they made a mistake. If the complaint had been unfounded or if I had violated the terms and conditions, Fonbet would have responded promptly.
However, if the player is in the right and the casino has violated its own terms and conditions, they simply ignore the complaint. It’s a shame that they usually have the upper hand.
No, I haven’t. I don’t think the CGA would comment on this in any way.
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