Fiery Play Casino - γενική συζήτηση (σελίδα 2)

https://youtube.com/shorts/s0xdEdF6kT8?is=b7vENycxjmG-l6H5

Have you already showed this also to our team?

Hello King No its says file to big

If you think it is relevant for your case, have you tried to send it through an email to Veronika?

No, because the confiscation is stated in their terms, so they are allowed to do it. I consider it predatory, but as I said, they are allowed to do it and they did.

My complaint is about the fact that I was required to wager previously lost money before I could withdraw my winnings.

Understood. 🙂

So hope at least that will come to a positive end.

Μην παίξεις ποτέ σε αυτό το καζίνο https://47fieryplay261.com/ro-ro/player/profile-data Κέρδισα 80 εκατομμύρια και μου έκανε τράβηγμα... κλέφτες

Hi, could you please explain what exactly happened and why the casino took away all of your winnings?

I’ll definitely need a bit more detail about the situation so I can understand what happened and see whether we might be able to help you.

Έλαβα ένα μπόνους 38 λέι. Από αυτό το μπόνους έβγαλα το ποσό των 20 εκατομμυρίων, μετά το οποίο μου τα απέσυρε με το σκεπτικό ότι, από το μπόνους, αποσύρεται ό,τι κέρδισες και σου μένει το μπόνους των 38 λέι 😂😂😂 αυτή είναι η πολιτική στην Eie

Did you check whether the bonus had a maximum cashout limit? That can often be an important factor in situations like this and might explain why you weren’t able to withdraw the full amount.

For example, if the bonus was only 38 lei, I could imagine there being some limit on how much could ultimately be withdrawn from winnings generated with it. So I’d definitely check the specific bonus terms to see whether a maximum cashout applied.

Αυτό μου εξήγησαν: ανεξάρτητα από το πόσα χρήματα κερδίζετε, η ανάληψη θα είναι ακριβώς η ίδια με το μπόνους, στην προκειμένη περίπτωση 38 λέι... αυτό είναι το όριο ανάληψης.

In that case, I don’t really see a problem. If the maximum win is clearly stated in the bonus terms, then it’s important to read those conditions before accepting and playing with the bonus.

Bonuses quite often come with a maximum cashout or maximum win limit. Without such restrictions, some bonus offers simply wouldn’t be sustainable for the casino.

Λοιπόν, πρέπει να καταλάβω ότι είσαι ο διαχειριστής αυτού του ιστότοπου; Εντάξει, ξέχνα το... Ελπίζω να μην παίζει κανείς πια σε αυτόν τον άθλιο ιστότοπο.

Hello, my colleagues just explained that accepting a bonus does not appear to be a forced action, and if you have all of the bonus terms clearly displayed in advance, it is essentially up to you to decide whether you accept not only the bonus but also the associated rules.

Many players play completely without any bonus because they don't like those bonus conditions. No problem there; it's a free choice.

Bad bonuses happen, but players can avoid taking those, right?

No, I’m a forum admin at Casino Guru, not a representative of the casino.

I was simply trying to understand the situation. The important thing to keep in mind is that if the winnings came from a bonus that had a maximum win or maximum cashout limit attached to it, then this wouldn’t necessarily be unusual.

However, if I misunderstood what happened, feel free to explain the situation in a bit more detail. On the other hand I think I understood that perfectly after what you wrote yesterday. 🙂

Υποθέτω ότι είσαι εκπρόσωπος καζίνο; Λοιπόν, αν δεις τον λογαριασμό μου, δεν παίζω για μπόνους 🤣🤣🤣. Αυτό το μπόνους μου το έβαλαν στο λαιμό. Τόσα χρήματα χάνω, νομίζω ότι δεν με ενδιαφέρουν τα μπόνους... τέλος πάντων, το άφησα στην άκρη... Θέλω να αυτοαποκλειστώ από τον λογαριασμό σου, θέλω να αναφέρω ότι περιμένω ένα email για να αυτοαποκλειστώ εδώ και 2 εβδομάδες 🤣🤣🤫🤫🤫

Radka isn’t a casino representative either. We’re both admins here on the Casino Guru forum.

If you’re having a problem with self-exclusion at this casino and they’re ignoring your requests or refusing to self-exclude your account, you can submit a complaint with us. Our complaint team can then try to help you with the situation if you’re interested.

Ναι, θέλω οπωσδήποτε να υποβάλω καταγγελία. Με ποιον μπορώ να επικοινωνήσω;

Alright.

Click on this link and fill in a complaint form. 👈

Your complaint will be in review stage and after that it will be assigned to a resolver.

So you don't have to contact no one directly.