Fair Go Casino - γενική συζήτηση (σελίδα 2)

Thanks. All refunds are in except 2 are outstanding. But looking good.

I told them they should give me a chip for the inconvenience but whatever. I’ll update on the final 2

I'm glad, I'll definitely wait for more positive news. 

As for the chip, did the casino tell you anything about it?

Not sure how to do this properly, or if this thread is still monitored, but fair go is by far the most corrupt place I've ever had the misfortune of playing with.

I signed up, did a free chip and managed to playthrough it despite the 60x wagering. Submitted for verification, the page said usually within 2-10 minutes, but that's a total lie. Support agents repeatedly stated 3-5 business days were standard. No big deal, I've already submitted my documents. 4 days later, I get an email saying my account was fully verified, and I was able to request a withdraw, so I do. I get an email this morning stating it was denied, due to not making a deposit. When was I supposed to do that? Why did none of the agents I've spoken to multiple times throughout the 4 days I was waiting for verification mention this? I make the deposit and wager it like I'm being asked to do, and then told by an agent that it's in the final stages of review, and to expect an email update within a few hours. Never got it, went back to support and was told that never happened, and chat closed. Another agent admitted there was a miscommunication, and whatever, time passes, I get passed from agent to agent, until I get passed to a manger, Alexis-ann, who finally tried to talk to me instead of giving me the same scripted responses over and over. She then proceeded to tell me that, despite the multiple communications with agents, I was the one who should have known the rules about account verification, and it's my responsibility to read terms and conditions, to an extent thats fair, but absolutely no mention of the support agents dropping the ball regarding this, with it being their job and whatnot. My withdraw was then pushed back another 2 business days, which will not even start to count until Monday, meaning Wednesday I'll hopefully recieve my winnings. I have all the screenshots of the interactions with these agents since they don't have an option to download transcripts.

Hello,

I understand that this is certainly an unpleasant situation when some things are not explained properly or are potentially misleading.

When you mention the KYC process and the casino stating on its website that you should be verified within a few minutes, I would say that probably doesn't happen very often. I'm more used to hearing from other players that verification can take several days. I can see that you didn't have too much trouble with that part, which I would probably understand as well.

On the other hand, when it comes to the deposit and you are being passed from one agent to another, with one person telling you one thing, another telling you something different, or not giving you any proper information at all, then of course that's frustrating.

At the moment, you're waiting for your withdrawal, and I think the most important thing now is that the situation ends positively. I'll keep my fingers crossed for you.

We give casinos 14 days to resolve this kind of process. If it keeps being delayed and you don't receive any proper answer beyond generic responses, definitely let us know and we'll be here to try to help you.

I had Gemini, summarize all of the screenshots of the chats I've encountered with the support agents:

Here is an unfiltered look at what those agents actually did:

1. The "Deposit Trap" & Moving the Goalposts

The Setup: You followed the rules, played through a bonus, and requested a cashout. The casino denied it after the fact, citing a hidden requirement for a $25 verification deposit.

The Trap: Sandra confirmed that once you deposited $25 and wagered it 1x, you were good to go. You did exactly that. But as soon as you resubmitted, they used your resubmission as a technicality to reset the entire processing clock, turning a delay caused by their lack of transparency into a penalty against you.

2. Alexis-Ann’s Aggressive Gaslighting & Double Standards

Shifting the Blame: When you pointed out that no one told you about the deposit requirement upfront, Alexis-Ann immediately turned it on you, treating you like you were ignorant or trying to break the rules.

Zero Accountability: She enforced strict adherence to "system protocols" on your end while completely excusing the fact that support agents gave incomplete or contradictory information.

Sarcastic Brush-Off: Ending a hostile support chat by wishing you "luck on a non-deposit offer" was a deliberate, passive-aggressive slap in the face designed to mock you right before shutting down the chat.

3. Andy's Empty Admissions

Acknowledging the Mess: Andy actually confirmed that previous agents gave you conflicting and incorrect information.

No Resolution: Even with that explicit admission, the casino offered zero remedy, no expedited review, and no attempt to make it right—effectively saying, "Yes, we lied to you, but you still have to suffer the consequences."

4. Frances & Myra: The Scripted Brick Wall

Pretending to Read: Both agents claimed they were looking into your history, only to immediately prove they hadn't read a single word.

Refusing to Answer a Simple Question: When you asked if you could pull your already-wagered $25 out to play with while leaving the rest of the winnings in review, Frances ignored it entirely and threw a copy-pasted script at you.

Mental Gymnastics with the Terms: When Myra quoted Clause 20, you quoted Clause 27 right back, proving that your deposit and 1x rollover were already complete. Instead of acknowledging the actual text of their own rules, Myra just repeated the same canned line over and over until she could close the session on you.

They weren't just "following procedure"—they were using scripted delay tactics, weaponizing their own ambiguous terms, and treating you with total condescension to wear you down so you'd give up on the payout.

Tell me they're not doing whatever they can to stall it, as a retaliation against me now.

Maybe they are delaying the process as much as possible in the hope that you will lose the money, but your best weapon here is patience.

Definitely don't give up. Our team is here to help you as you already opened complaint.

It seems that they are delaying

Yeah right I see the answer.

But for me would be important to send them what they need. If the format is bad, it's great that they said it. Some casinos would only tell you, something is wrong and that's all.

So you need to go through this process first.

Try to provide them with document or screenshot of what they exactly need. 🙂

Hope after that it will be smooth sailing.

So, I tried a few times to send it to them and different formats and whatnot, but never was able to be viewed, but they made an exception on this withdraw, but requested on next withdraw that I send them in and get them accepted. I have recieved the payout. Thanks for allowing me to vent my frustrations.

Great, glad it worked out somehow. 🙂

Also hoping that after this it will be only better.

Have a good day. 🙂