Είναι αξιόπιστο το καζίνο Alawin; (σελίδα 2)

Hello, of course we will help, and since there is no obvious obstacle, no verification, and no missing documents, the casino must first have a chance to pay you. I imagine it's not convenient and your mind is racing, but please try to stay calm and keep us posted. If the casino misses the 14 day time frame, we will be ready to step in.

Γεια σας! Σας έχουν πληρώσει τα κέρδη σας;

Γεια σας! Αντιμετωπίζει κανείς προβλήματα με τις αναλήψεις στο Alwin Casino; Έχω επικοινωνήσει μέσω email και με την υποστήριξη παικτών, αλλά όλες οι απαντήσεις προέρχονται από τεχνητή νοημοσύνη.

Γεια σας! Τα χρήματα έφτασαν! Σας ευχαριστώ για όλα!

Great, see? Sometimes you just have to wait a little and not be afraid or jump to negative conclusions right away.

I'm glad you have your money; enjoy it.😉

Κατέθεσα περίπου 800€ στις 16 και ήμουν αρκετά τυχερός που έκανα ανάληψη 500€ στις 17, άλλα 500€ στις 18 και 409€ στις 19.

Εφόσον η συνομιλία δεν λειτουργεί, έγραψα μέσω email και μου είπαν ότι χρειάζονται 3 εργάσιμες ημέρες, οπότε σήμερα πρέπει να λάβω τα πρώτα 500€ και αύριο άλλα 500€ σύμφωνα με τους όρους και τις προϋποθέσεις του καζίνο, αλλά δεν έχω λάβει τίποτα ακόμα και όταν έγραψα σήμερα, 22, ζητώντας τους να με πληρώσουν, δεν απάντησαν.

Θα συνεχίσω να γράφω στο Guru, μόλις υπάρξουν νέα για το καζίνο.

χρήστης joberto

Ξέχασα να αναφέρω ότι όταν έκανα αυτές τις αναλήψεις, δεν απαιτούνταν επαλήθευση λογαριασμού. Εμφανίστηκε ένα μήνυμα που έλεγε ότι η επαλήθευση δεν ήταν απαραίτητη προς το παρόν.

Thanks for the info about your situation. Sometimes casinos should probably stop setting timelines if they can’t stick to them. In any case, if verification wasn’t required, it’s probably just a matter of time before you receive your money.

If that doesn’t happen, you know you can let us know, and we’ll be here for you to help.

Γεια σου καλά.

Έχω ένα μεγάλο κέρδος και δεν έχω κάνει ακόμα ανάληψη.

Μου είπαν ότι έχω όριο 500 ευρώ, αλλά οι πρώτες αναλήψεις μπλοκαρίστηκαν και μου ζητούν δικαιολογητικά που έχω ήδη στείλει πριν από λίγες μέρες.

Έχω κερδίσει 850.000 ευρώ.

Νομίζω ότι είναι απάτη... Έχω μια ανάληψη σε εκκρεμότητα εδώ και ένα μήνα.

First of all, congratulations on your impressive win! I hope everything gets resolved so you can receive your winnings.

If you've been waiting for your withdrawal for a month, you're welcome to submit a complaint on our website, and our team will take a closer look at your case.

I'd like to ask a few questions first. When exactly did the casino request the verification documents from you? If your withdrawal has been pending for a month, it's a bit unusual that they only requested the documents after such a long time.

Also, have you received any of your withdrawal requests, or have all of them remained pending or been canceled?

Considering the amount you've won, it's completely normal for the casino to carry out a full verification before processing your withdrawals. You will need to successfully complete the verification process before they can release your winnings.

Regarding the €500 withdrawal limit, I agree that it's quite low for such a large win. However, the most important thing at this stage is to complete the verification successfully. Once that's done, hopefully the casino will start processing your withdrawals regularly.

Δεν νομίζω ότι θα πληρώσουν.

Αρχικά κατάφερα να κερδίσω αυτό το Τζάκποτ, μετά με άφησαν να κάνω μια ανάληψη που δεν έφτασε ποτέ και μου ζήτησαν έγγραφα που είχα στείλει πριν από λίγες μέρες.

Αλλά δεν πληρώνουν.

I wouldn't lose hope just yet.

If the casino has requested verification documents, it's important to give them some time to review them. At Casino Guru, we generally allow casinos up to 14 days to complete the verification process and process withdrawals.

If they don't verify your account or send your winnings within that timeframe, I'd recommend submitting a complaint on our website. Our complaint team will investigate your case and try to help you reach a resolution.

For now, I'd wait to see how the verification process develops, and if there is still no progress after 14 days, feel free to come back or submit a complaint. We'll be happy to assist you.

Βρίσκομαι ακριβώς στην ίδια θέση με εσάς. Κέρδισα 17.500€ και η ανάληψη έχει κολλήσει σε "επαλήθευση σε εξέλιξη" για περισσότερες από 10 ημέρες. Μετά από 6 ημέρες από το αίτημα ανάληψης, μου ζήτησαν τα έγγραφα. Τα έστειλα αμέσως μόλις τα ζήτησαν και τώρα έχουν περάσει 4 ημέρες από την αποστολή των εγγράφων. Ακόμα περιμένω βοήθεια από έναν διαμεσολαβητή γκουρού καζίνο, ελπίζοντας ότι με τη βοήθειά τους θα μπορέσω να ανακτήσω τα κέρδη μου.

Hi, we'll do everything we can to try to help, although I can't guarantee that the outcome will be exactly what you're hoping for.

I can see that several players are in a very similar situation. The casino seems to wait several days after a withdrawal request before asking for verification documents. I'm not sure why they don't request them right away, because asking for them a week later only makes the whole process longer. It may simply be an unnecessary delay, and hopefully that's not the intention.

It's good that you submitted the requested documents as soon as they asked for them. At this point, the most important thing is for your verification to be completed successfully, because without that, the withdrawal can't be processed. I would focus on that for now and avoid playing with the funds while you're waiting.

Since it's only been four days since you submitted your documents, I'd give the casino a little more time. The weekend has also just passed, and many casinos process KYC requests more slowly during weekends. As you already have an open complaint with us, our team will step in and contact the casino once they have all the information they need from you.

I hope we'll be able to help you get your winnings, and I wish you the best of luck.

Τι εννοείς με τη φράση «Δεν μπορώ να εγγυηθώ ότι το αποτέλεσμα θα είναι ακριβώς αυτό που ελπίζεις;»

Υπάρχει περίπτωση να μην δω ποτέ τα χρήματά μου;

What I meant is simply this: I cannot honestly promise a guaranteed positive outcome in every case.

Yes, there are situations where players do not receive their money back. That can happen if, for example, the casino refuses to cooperate, disappears, or if there is no enforceable way to recover the funds depending on the operator, license, and payment path.

However, that is not the default outcome in most cases we see. In a large number of complaints, casinos do respond once the case is escalated, and issues get resolved either through payment, clarification, or mutual agreement.

I cannot guarantee recovery in every situation, because some outcomes depend on factors outside of control.

But, the casino currently has no unresolved complaint so I hope for the good outcome. 🙂

Θα ήθελα να καθησυχάσω όποιον περιμένει τις αναλήψεις του. Ο bookmaker επεξεργάζεται όλες τις αναλήψεις. Μερικές φορές μπορεί να υπάρχουν καθυστερήσεις έως και μερικές εβδομάδες, αλλά τα χρήματα τελικά φτάνουν. Μην ανησυχείτε! Είμαι πολύ ευχαριστημένος με την Alawin.

Thank you for these kind words of yours. I believe that players will receive their money, anyone who plays here and is waiting for it. Sometimes it can be more difficult, sometimes it can be more unpleasant, and sometimes there may be legitimate reasons why a player is waiting. But I believe that in the end they always get their money, and always within a reasonable time frame. So in what time frame do you usually receive your payments?🙂