Duospin Casino - γενική συζήτηση

At the Duospin casino, I won a balance of €85,000. After checking my account, the casino imposed withdrawal limits and requested new documents, delaying the process.

My VIP manager said in several written messages that if I placed more bets, I would move up a level and have access to higher and faster withdrawals. I trusted this promise, bet compulsively to try to unblock withdrawals and ended up losing my entire balance, always remaining at level 1.

All these messages have been archived and have already been given to my lawyer as evidence. I believe I have been the victim of deceptive practices, manipulation and inducement to gamble.

So far, the casino has not provided me with any concrete solution, even though I have demanded a refund of the amount lost.

What I'm asking for:

Evidence available:

Prints of the messages exchanged with the VIP manager;

Confirmation of the account and restrictions applied;

Communication in which I was induced to play more in order to unblock withdrawals.

No casino Duospin, ganhei um saldo de €85.000. Após verificar a minha conta, o casino impôs limites de levantamento e solicitou novos documentos, atrasando o processo.

A minha gestora VIP afirmou, em várias mensagens escritas, que se efetuasse mais apostas, subiria de nível e teria acesso a levantamentos mais elevados e rápidos. Confiei nessa promessa, apostei compulsivamente para tentar desbloquear os levantamentos e acabei por perder a totalidade do saldo, permanecendo sempre no nível 1.

Estas mensagens estão todas arquivadas e já foram entregues à minha advogada como prova. Considero que fui vítima de práticas enganosas, manipulação e indução ao jogo.

Até ao momento, o casino não me apresentou qualquer solução concreta, apesar de eu ter exigido o reembolso do valor perdido.

O que peço:

Provas disponíveis:

Prints das mensagens trocadas com a gestora VIP;

Confirmação da conta e restrições aplicadas;

Comunicação onde me foi induzido a jogar mais para desbloquear levantamentos.

Γεια σου, βλέπω ότι δεν είχες την καλύτερη εμπειρία στο καζίνο.

Δυστυχώς, δεν νομίζω ότι δικαιούστε επιστροφή χρημάτων.

Αν ένας παίκτης χάσει χρήματα μόνο και μόνο επειδή το καζίνο του λέει να ποντάρει ή να παίξει περισσότερο για να ανέβει σε επίπεδα VIP, αυτό δεν είναι αρκετό κατά τη γνώμη μου.

Γιατί δεν ήρθες εδώ νωρίτερα; Ίσως θα μπορούσαμε να σε βοηθήσουμε όσο είχες ακόμα χρήματα στον λογαριασμό σου. Αν χρειάζονταν έγγραφα από εσένα, θα έπρεπε να τα είχες στείλει και, φυσικά, να μην κάνεις τίποτα με τα χρήματα. Μπορώ να φανταστώ ότι αν ήσουν σε υψηλότερο επίπεδο, θα μπορούσαν να σε πληρώσουν περισσότερα, αλλά δεν ξέρω αν θα επιτάχυναν τις αναλήψεις με οποιονδήποτε τρόπο, ίσως αν προηγούσουν κάποιους άλλους παίκτες.

Σε κάθε περίπτωση, δεν αλλάζει το γεγονός ότι αμφιβάλλω αν θα πάρεις τα χρήματά σου πίσω παρά τα όσα περιέγραψες.

Λυπάμαι που χάσατε τα χρήματά σας, αλλά αν ποτέ προκύψει κάτι τέτοιο, προσπαθήστε να έρθετε εδώ και θα προσπαθήσουμε να σας βοηθήσουμε.

Hello, thank you for your reply.

I understand your position, but I'd like to clarify that in my case it wasn't just a personal decision to play. I was induced and pressured by the casino's VIP manager, who assured me several times that by betting more, my level would rise and that this would unlock bigger and faster withdrawals.

These promises are all documented in messages, which I have already shared with my lawyer. In other words, it wasn't just bad luck in the game, but manipulative and deceptive practices that led me to play compulsively until I lost my entire balance of €85,000.

My aim in exposing this case is precisely to alert other players to these abusive practices. I know that reimbursement may be difficult, but I won't give up reporting it and taking the matter to the relevant authorities (SRIJ and ASAE in Portugal).

Thank you for your space, which will certainly help to give visibility to situations like mine.

Best regards,

Vera Ribeiro

Olá, obrigada pela resposta.

Compreendo a vossa posição, mas gostaria de esclarecer que no meu caso não se tratou apenas de uma decisão pessoal de jogar. Fui induzida e pressionada pela gestora VIP do casino, que me assegurou várias vezes que, ao apostar mais, o meu nível subiria e que isso desbloquearia levantamentos maiores e mais rápidos.

Essas promessas estão todas documentadas em mensagens, que já partilhei com a minha advogada. Ou seja, não se tratou apenas de azar no jogo, mas sim de práticas manipuladoras e enganosas que me levaram a jogar compulsivamente até perder todo o saldo de €85.000.

O meu objetivo ao expor este caso é precisamente alertar outros jogadores para estas práticas abusivas. Sei que talvez o reembolso seja difícil, mas não vou desistir de denunciar e levar o assunto às autoridades competentes (SRIJ e ASAE em Portugal).

Obrigada pelo vosso espaço, que certamente ajudará a dar visibilidade a situações como a minha.

Cumprimentos,

Vera Ribeiro

Καταλαβαίνω ότι δεν είναι ωραίο εκ μέρους του καζίνο να σε πείθει να παίξεις έτσι, δεν θα έπρεπε να συμβαίνει, αλλά ακόμα κι έτσι, δεν νομίζω ότι θα έχει καλή κατάληξη.

Ελπίζω να κάνω λάθος και να πάρεις τα χρήματά σου πίσω.

Χαίρομαι που μοιράζεσαι την άποψή σου με λογικό, αξιοπρεπή και ευγενικό τρόπο. Αυτό δεν είναι κάτι που βλέπεις συχνά όταν κάποιος χάνει τόσα χρήματα. Σε επαινώ πραγματικά γι' αυτό, και αφού το εξέφρασες με αυτόν τον τρόπο, ελπίζω ότι και άλλοι παίκτες θα δουν την εμπειρία σου.

Αν καταφέρετε να λύσετε κάτι, θα σας ήμουν ευγνώμων αν μας ενημερώσετε.

Θα κρατήσω τα δάχτυλά μου σταυρωμένα για σένα. 🤞

Thank you for your reply and words of support. Although I understand that reimbursement is difficult, I stand by my position that I was manipulated by the VIP team, who lured me into the game with false promises of leveling up and faster withdrawals. This is not only unethical, but also an abusive practice.

I will continue to fight for my rights by complaining to the regulatory bodies (ASAE, SRIJ and the licensing body) and by exposing it publicly on various platforms, so that other players don't have to go through the same thing.

I would be grateful if you could follow the case and share updates whenever necessary.

Obrigada pela resposta e pelas palavras de apoio. Apesar de compreender que o reembolso seja difícil, mantenho a minha posição de que fui manipulada pela equipa VIP, que me induziu ao jogo com falsas promessas de subida de nível e levantamentos mais rápidos. Isso não é apenas antiético, mas também constitui uma prática abusiva.

Continuarei a lutar pelos meus direitos através de queixas às entidades reguladoras (ASAE, SRIJ e entidade licenciadora) e através da exposição pública em várias plataformas, para que outros jogadores não passem pelo mesmo.

Agradeço se puderem acompanhar o caso e partilhar atualizações sempre que necessário.

Παρακαλώ.

Θα ήθελα να δω τυχόν ενημερώσεις που έχετε. Αν είναι δυνατόν, φυσικά.

Θα εκτιμούσα να μάθω πότε θα λυθεί.

Καλή τύχη.☘️

I'm going to transcribe the official response from Portugal's Gaming Regulation and Inspection Service (SRIJ), which confirms that Duospin Casino does not have a license to operate in Portuguese territory.

This proves that the platform operates illegally, without any legal framework or protection for players.

The situation becomes even more serious considering that I was induced by the VIP manager to play repeatedly, with false promises that I would level up and have access to larger and faster withdrawals, which resulted in the loss of €85,000.

I consider it essential that this fact is taken into account in the analysis of my complaint and that other players are alerted to the risk of depositing on this platform.

"Mrs. Vera Ribeiro, good afternoon.

We acknowledge receipt of your contact below, in response to which it is conveyed that with the entry into force of the Legal Regime of Online Games and Betting (RJO), approved by Decree-Law No. 66/2015, of April 29, the provision of online games and bets can only be ensured by entities that are granted, by the control, inspection and regulation entity, operating licenses for the development of that activity.

In this context, it is confirmed that the entity you are referring to does not have a license to operate online games and betting, as you can see on the website of the Gaming Regulation and Inspection Service (SRIJ), which publishes the list of entities that, having obtained a license, are legally entitled to operate online games and betting in Portugal(Onde pode jogar | SRIJ (turismodeportugal.pt)).

We would also like to point out that the practice of online gaming and betting on illegal sites is devoid of any legal protection and, under the terms of Article 58(2) of the RJO, may even be punished.

We would also like to inform you that within the scope of its powers, the SRIJ, as a control, inspection and regulatory body, when it becomes aware of a website that offers online gaming and betting by an entity that is not legally qualified to do so, will notify that entity to cease that activity and remove the online gaming and betting service from the Internet (without prejudice to the criminal liability it incurs), under the terms of article 47(2) of the RJO. This procedure has already been triggered for several entities and will be triggered whenever the situation mentioned above arises. If the entities do not cease their activity and remove the service from the Internet within the period due to them, the control, regulation and inspection body will notify the intermediary network service providers to prevent access, availability and use of this offer, in accordance with the provisions of article 47(3) and article 31, both of the RJO.

In view of the above, entities that are not licensed are outside the scope of the SRIJ, so it is not possible to follow up on your presentation.

With best regards,"

Vou transcrever a resposta oficial do Serviço de Regulação e Inspeção de Jogos (SRIJ) de Portugal, que confirma que o Duospin Casino não possui licença para operar em território português.

Isto prova que a plataforma atua de forma ilegal, sem qualquer enquadramento legal ou proteção para os jogadores.

A situação torna-se ainda mais grave tendo em conta que fui induzida pela gestora VIP a jogar repetidamente, com promessas falsas de que subiria de nível e teria acesso a levantamentos maiores e mais rápidos, o que resultou na perda de 85.000 €.

Considero essencial que este facto seja tido em conta na análise da minha queixa e que outros jogadores sejam alertados para o risco de depositar nesta plataforma.

"Exma. Sr.ª Vera Ribeiro, boa tarde.

Acusa-se a receção do seu contacto infra, em resposta ao mesmo transmite-se que com a entrada em vigor do Regime Jurídico dos Jogos e Apostas Online (RJO), aprovado pelo Decreto-Lei nº 66/2015, de 29 de abril, a disponibilização de jogos e apostas online só pode ser assegurada por entidades a quem sejam atribuídas, pela entidade de controlo, inspeção e regulação, licenças de exploração para o desenvolvimento daquela atividade.

Neste contexto, confirma-se que a entidade que refere não dispõe de licença para a exploração de jogos e apostas online, tal como poderá verificar no site do Serviço de Regulação e Inspeção de Jogos (SRIJ), onde está publicada a lista de entidades que, tendo obtido uma licença, estão legalmente habilitadas a explorar jogos e apostas online em Portugal (Onde pode jogar | SRIJ (turismodeportugal.pt).

Alerta-se ainda para o facto de que a prática de jogos e apostas online em sites ilegais é desprovida de qualquer proteção legal podendo, inclusive, nos termos no nº 2 do artigo 58º do RJO, vir a ser sancionada.

Informa-se ainda que no âmbito das suas competências, o SRIJ, enquanto entidade de controlo, inspeção e regulação, ao ter conhecimento de um sítio na Internet que disponibilize jogos e apostas online por uma entidade que não esteja legalmente habilitada para o efeito, notificará a referida entidade para cessar essa atividade e remover o serviço de jogos e apostas online da Internet (sem prejuízo da responsabilidade criminal em que a mesma incorre), nos termos do disposto no nº 2 do artigo 47º do RJO. Este procedimento já foi desencadeado a diversas entidades e sê-lo-á sempre que se verificar a situação anteriormente mencionada. Caso as entidades, no prazo que lhes for devido, não procedam à cessação da respetiva atividade e removam o serviço da Internet, a entidade de controlo, regulação e inspeção notificará os prestadores intermediários de serviços em rede no sentido de impedir o acesso, a disponibilização e a utilização dessa oferta, conforme o disposto no nº 3 do artigo 47º e no artigo 31º, ambos do RJO.

Face ao exposto, as entidades que não estão licenciadas estão fora do âmbito de atuação do SRIJ, pelo que não é possível dar sequência à sua exposição.

Com os melhores cumprimentos,"

Ουσιαστικά, σύμφωνα με τη διαδικασία, θα πρέπει να επικοινωνήσετε με το καζίνο, ώστε να μην προσφέρει υπηρεσίες στη χώρα σας, αλλά από όσο καταλαβαίνω, δεν μπορούν να σας βοηθήσουν να πάρετε τα χρήματά σας πίσω.

Σε κάθε περίπτωση, χαίρομαι που κάποιος ασχολείται με αυτά τα ζητήματα, και αν βρείτε κάτι άλλο που θα άξιζε να αναφερθεί, μη διστάσετε να το μοιραστείτε.

Mandei isto para anjouan «Αγαπητέ κύριε/κυρία,

Υποβάλλω επείγουσα επίσημη καταγγελία κατά του Duospin Casino, το οποίο λειτουργεί παράνομα στην Πορτογαλία, παρά το γεγονός ότι ισχυρίζεται ότι διαθέτει άδεια στο Ανζουάν. Έχω επιβεβαίωση από το SRIJ ότι η εν λόγω οντότητα δεν έχει άδεια λειτουργίας σε πορτογαλικό έδαφος.

Το καζίνο έχει εμπλακεί σε χειριστικές, καταχρηστικές και δόλιες πρακτικές, προκαλώντας μου σημαντικές οικονομικές απώλειες, οι οποίες περιγράφονται λεπτομερώς ως εξής:

Παραπλανητικές υποσχέσεις VIP – Όταν ρώτησα τον διαχειριστή VIP πώς να πετύχω υψηλότερες και ταχύτερες αναλήψεις, μου δόθηκε ρητή οδηγία να αυξήσω τα στοιχήματά μου και τη δραστηριότητά μου. Με βάση αυτές τις οδηγίες από το καζίνο, συνέχισα να παίζω και έχασα 85.000 €, ωστόσο το επίπεδο VIP μου παρέμεινε στο 1 και τα υποσχεθέντα οφέλη δεν παρασχέθηκαν ποτέ.

Υποβάθμιση λογαριασμού μετά από μεγάλα κέρδη – Αμέσως μετά από ένα σημαντικό κέρδος, ο λογαριασμός μου υποβαθμίστηκε, περιορίζοντας τις αναλήψεις. Αυτή φαίνεται να είναι μια σκόπιμη προσπάθεια να με εμποδίσουν να εξαργυρώσω νόμιμα κέρδη.

Συστηματική παρεμπόδιση των αναλήψεων – Ακόμα και μετά την πλήρη επαλήθευση του λογαριασμού μου, μου ζητήθηκαν επανειλημμένα πρόσθετα έγγραφα, καθυστερώντας και εμποδίζοντας την πρόσβαση στα χρήματά μου.

Αναστολή λογαριασμού μετά από καταγγελία – Μετά την υποβολή επίσημης καταγγελίας στο καζίνο, ο λογαριασμός μου τέθηκε «υπό έλεγχο», εμποδίζοντας την πρόσβαση.

Πρότυπο παράνομης λειτουργίας – Έχω ανακαλύψει ότι η WinBay, η οποία ανήκει στην ίδια εταιρεία, λειτουργεί επίσης παράνομα στην Πορτογαλία, παρουσιάζοντας ένα συνεπές μοτίβο μη συμμόρφωσης και καταχρηστικών πρακτικών από αυτήν την ομάδα.

Με χειραγώγησαν και με παραπλάνησαν και ζήτησα επίσημα την επιστροφή του χαμένου ποσού, αλλά δεν έλαβα καμία απάντηση. Έχω όλα τα αποδεικτικά στοιχεία, συμπεριλαμβανομένων στιγμιότυπων οθόνης, αρχείων καταγραφής συνομιλιών και email με το τμήμα VIP και άλλους εκπροσώπους του καζίνο.

Δεδομένης της σοβαρότητας αυτών των ενεργειών, ζητώ άμεση έρευνα για το Duospin Casino και τον όμιλό του, συμπεριλαμβανομένων μέτρων για την προστασία των παικτών και τη διασφάλιση της συμμόρφωσης με τους κανονισμούς. Ζητώ επίσης επιβεβαίωση της παραλαβής της παρούσας καταγγελίας και πληροφορίες σχετικά με τις ενέργειες που θα ληφθούν.

Σας ευχαριστώ για την άμεση προσοχή σας.

Ειλικρινά,

Βέρα Ριμπέιρο»

Παρακαλώ ενημερώστε με αν οι αρχές σας απαντήσουν. Θα με ενδιέφερε πολύ να μάθω αν έχουν κάτι να πουν σχετικά με αυτό ή όχι.

Βλέπω ότι εξακολουθείς να αντιμετωπίζεις αυτή την κατάσταση και σου εύχομαι ευτυχισμένο τέλος. ☘️

Good morning since the 18th I have a pending withdrawal I have contacted them several times through the chat and the answers are simply the same and recorded I don't know how to resolve this situation they are waiting for me to cancel the withdrawal and lose everything .but i'm not going to do it i'm very sad about this situation because they are simply arrogant and just tell me to wait that they know as much as i do about the withdrawal and a lack of respect for the players .i just want the money to get out of this house i don't advise anyone to enter this casino because you will have bad nerves anxiety because they don't solve anything .help me please i don't know what to do anymore

Bom dia desde o dia 18 que tenho um levantamento pendente já entrei várias vezes em contato pelo chat e simplesmente as respostas são as mesmas e gravadas não sei como resolver esta situação estão a espera que cancele o saque e perca tudo .mas não irei fazê-lo estou muito triste com esta situação pois simplesmente são arrogantes e só mandam que esperar que sabem tanto como eu do saque e uma falta de respeito perante os jogadores .só quero o dinheiro para sair desta casa não aconselho a ninguém a entrar neste casino pois irá passar mal nervos ansiedade porque eles não resolvem nada .ajudem me por favor que já não sei o que fazer

Γεια σας, λυπάμαι που το ακούω αυτό, αλλά το επιχείρημά σας είναι εύλογο: μείνετε δυνατοί και μην ακυρώσετε τις αναλήψεις ή σπαταλήσετε τα χρήματα.

Θέλω να σε βοηθήσω να επιταχύνεις τα πράγματα, αλλά δυστυχώς σε αυτό το σημείο εξαρτάται από το καζίνο. 🙁

Έχετε κάποια ιδέα γιατί η ανάκληση δεν έχει εγκριθεί ακόμα, παρακαλώ; Αναφέρατε την ίδια απάντηση, οπότε τι σας έλεγε η συνομιλία, παρακαλώ;

Υπάρχει κάποιο συγκεκριμένο εμπόδιο στο οποίο μπορούμε να επικεντρωθούμε; Καταλαβαίνω ότι αυτό δεν είναι εύκολο για εσάς, οπότε αφιερώστε χρόνο για να απαντήσετε, παρακαλώ.