Hello,
I understand that for some reason, probably unknown to you, you can't access the casino account anymore while there is still a withdrawal in progress. Is it correct?
Well, when you are now trying to access your account, is there any form of error message or an indicator? Please feel free to provide a screenshot, as any insights you may have could significantly improve the situation.
Sadly, that's basically all we can assess now. So, to help out, I believe we should start with finding out as much about the whole event as possible. Hence, I hope you don't mind a few questions.
Is this transaction perhaps your first withdrawal in this casino? Have you ever completed account verification in the past?
Could you please share the last topic you discussed with support or a chat operator?
I wonder if the betting you mentioned is related, but it's too soon to tell.
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