Hello everyone. I chose this casino because there were no negative reviews. And now I regret it. Since today after I made a dkposit, made several bets in this casino, I decided to withdraw an amount of $ 50. I hoped to get them quickly, since before registration I wrote in the live chat, they promised that withdrawals are considered within 15 minutes. But as it turned out, my transaction is being considered. I tried to clarify why my withdrawal is under consideration, they answered that they do not know and I need to wait. I clarified how long I need to wait, they answered that it is unknown, since they do not have time regulations. They can analyze a day, week, month, years. I then asked to clarify in which rules it is written that my withdrawal can be under consideration, but they did not write anything to me.
Hi, the casino is fresh and I haven't seen any reviews that it has, so the fact that you haven't seen any bad reviews means that there weren't any good ones either, since we just uploaded it to our site a while ago.
As for your situation, I wouldn't be skeptical right away. The casino does a check on your withdrawal, and it's not something that's uncommon. It's not a huge amount, but maybe the system flagged something and they have to deal with it. I believe they will let you know when it's over. The fact that they didn't put a time frame on it is because they don't know when the check is going to end, I suppose. But if it takes a long time, and we give the casinos 14 days to pay the player, let us know and we'll try to look into it.
So give it some time and when the casino lets you know, update me on what they wrote.
I'll keep my fingers crossed for you. 🤞
ΜΗΝ ΠΑΙΞΕΤΕ ΣΕ ΑΥΤΟ ΤΟ ΚΑΖΙΝΟ! ΑΠΑΤΗ!
Πόνταρα σε αθλήματα σε αυτό το καζίνο. Μετά από αυτό αποφάσισα να αποσύρω τα χρήματά μου. Ο λογαριασμός μου μπλοκαρίστηκε και μου ζητήθηκε να περάσω το KYC. Έδωσα όλα τα απαραίτητα έγγραφα και πέρασα το KYC. Για 2 μήνες απλά μου έλεγαν να περιμένω.. Περίμενα και στο τέλος μου είπαν ότι η συμπεριφορά μου στο στοίχημα ήταν ύποπτη και δεν θα μου δώσουν τα ταμεία μου.
I am really sorry for this situation and that we are not able to investigate it because it is related to sports.
Have they explained what exactly it means, though? 🤷♀️
Απατεώνες καζίνο! Έκανα πολλά στοιχήματα σε αθλήματα, έβαλα τα χρήματα για ανάληψη. Μετά από αυτό, ο λογαριασμός μπλοκαρίστηκε και στάλθηκε ένα αίτημα επαλήθευσης στο ταχυδρομείο. Έστειλα φωτογραφίες διαβατηρίων (εγχώριων και ξένων), δύο τραπεζικές καταστάσεις, ένα βίντεο με αναγνώριση προσώπου και μια επανάληψη του κειμένου που ζήτησαν. Απάντησαν για περισσότερο από μια εβδομάδα, τελικά έγραψαν ότι ο λογαριασμός ακυρώθηκε και δεν θα υπήρχε περαιτέρω αλληλογραφία. Η κατάθεση ήταν 400 $, στιγμιότυπα οθόνης των καταθέσεων δόθηκαν επίσης στο ταχυδρομείο αυτών των απατεώνων. Αλλά πάνω απ 'όλα, ανησυχώ για το γεγονός ότι τα δεδομένα μου, φωτογραφίες εγγράφων και μια βιντεοσκόπηση κατέληξαν σε αυτά τα αμφίβολα άτομα και τώρα φοβάμαι ότι μπορούν να τα χρησιμοποιήσουν στα δόλια σχέδιά τους. Δεν συνιστώ να επικοινωνήσετε με αυτό το γραφείο, θα μείνετε 100% χωρίς χρήματα.
Basically, even the Safety Index is lower than a favorable score, did you see?
https://casino.guru/cryptorino-io-casino-review
It stands for the casino, so it may not be that accurate for the sports betting branch. Well, based on the description, I would guess the casino won't be very interested in providing further details. Conversely, if the casino aims to comply with regulations or GDPR procedures, closing the account should eventually lead to some form of data erasure. Better to consult Costa Rica's gambling regulatory website, perhaps.
In any case, regarding the money from the sports betting winnings, if the matter is not related to the sports bets you made but rather to the failed verification, my colleagues could perhaps investigate details. Are you familiar with Casino Guru's complaint Resolution Center?
https://casino.guru/complaints/all
This is what the complaints look like.
Ήθελα να υποβάλω μια καταγγελία μέσω της πλατφόρμας σας, αλλά παρατήρησα ότι το Cryptorino απλώς αγνοεί τα αιτήματά σας. Από αυτή την άποψη, αποφάσισα ότι είναι άχρηστο.
I understand that it may seem like a waste of time. On the other hand, if this casino keeps ignoring even your problem, the rating may get lower; more importantly, other users will see the case among the recent ones, which may also help prevent them from depositing.
No pressure, your call. I just aim to think about the others too and also I hate to see casinos go unpunished eventually.
Hello, please dont use this casino, they are scamming.
As you can see on the image i attached, i deposited and withdraw the first time and everything went smoth and nice. But now, after losing +-300 bucks, i own 300 and when i try to withdraw them, they just hold my withdraw saying it need to security check, they dont explain why, how much time the process will take, just ignore my questions and leave me without an answer. None of this is explict on the terms of service, straight scammer behavior.
I forgot to write this, i depositted from swapped and withdraw to binance in all my deposits and withdraws. Never used an unverified wallet. All my bets where on live casino from Evolution Gaming. Non sense secutiry check
Have they explained what exactly they need to check, at least?
Is it perhaps related to the gameplay of yours?
Sometimes these checks are done by the game providers, you know.
Έχω την αίσθηση ότι όλα τα παιχνίδια της FIFA είναι στημένα. Όταν βάζω ένα στοίχημα, το παιχνίδι επιβραδύνεται και δεν σημειώνονται γκολ. Μετά από έντεκα συνεχόμενες ήττες, δεν πιστεύω πλέον ότι είναι σύμπτωση.
Αναγνωριστικό χρήστη: N9LJ66
Hello,
I guess it would be best to consult that with the game provider. 11 consecutive losses are, in my opinion, quite common. It could be even worse, as far as I can personally say. On the other hand, we are talking about a casino with a lower Safety Index and with no license; no wonder it is unconvincing.
My experience with Cryptorino has been extremely concerning from a responsible gambling perspective.
After raising concerns related to gambling addiction and safer gambling protections, I received only generic template responses and a complete refusal to acknowledge any operational responsibility.
What shocked me most was their own admission that the lack of effective KYC procedures makes identifying self-excluded or vulnerable players "harder". Despite this, they still place the entire burden on the player while continuing to operate internationally.
Instead of demonstrating meaningful responsible gambling safeguards, the company relied almost entirely on Terms & Conditions and offshore jurisdiction clauses.
Players should think very carefully before using a casino that:
operates with weak identity verification controls;
provides ineffective self-exclusion protection;
dismisses vulnerable user concerns;
responds to addiction-related complaints with copy-paste legal disclaimers.
I will be publishing full documentation of my experience, including support communications and dispute handling, across review platforms and gambling communities so other players can make informed decisions.
Ticket references available upon request.
Warning to anyone considering using Cryptorino.
If you ever experience gambling harm or attempt to raise responsible gambling concerns, do not expect meaningful assistance.
In my case:
safer gambling concerns were ignored;
accountability was shifted entirely onto the player;
no meaningful remedial review was conducted;
support repeatedly relied on offshore jurisdiction language instead of addressing the actual issues raised.
Their dispute handling process appears designed to exhaust the player with repetitive template replies rather than genuinely investigate concerns.
I strongly encourage players to research carefully before depositing funds and to read independent reviews regarding responsible gambling practices.
Well, I can see that safe gaming probably isn’t this casino’s strong point. Could you please tell me exactly what the casino told you when you tried to self-exclude? The casino should certainly take action, but I also know from experience that some casinos, as you mention in your reply, don’t have such tools, or use them only sporadically.
What exactly did the casino say when you say they’re putting the entire burden on the player?
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
Θα ανακατευθυνθείτε σύντομα στον ιστότοπο του καζίνο. Παρακαλούμε περιμένετε. Αν χρησιμοποιείτε λογισμικό αποκλεισμού διαφημίσεων, ελέγξτε τις ρυθμίσεις του.
