Έφτιαξα τον λογαριασμό μου και έστειλα την επαλήθευση kyc για να αναλύσουν, σε αυτήν την περίπτωση ο λογαριασμός που έβαλα για ανάληψη των χρημάτων είναι από τη nubank, και επειδή δεν έχω email, μόλις τον δημιούργησα, ο λογαριασμός μου είναι στη γυναίκα μου email francyele., και ότι μπορούσαν να επιβεβαιώσουν με την ίδια την τράπεζα, έβαλα 50 ρεάλ, έλαβα ένα μπόνους και πήρα κάποια χρήματα, όταν πήγα να κάνω την επαλήθευση kyc, μου ζήτησαν απόδειξη πληρωμών και έστειλα τις πληρωμές που έκανα στο δικό μου η πεθερά Fabiane και οι πληρωμές που έκανα στο ίδιο το καζίνο, και μπλόκαραν τον λογαριασμό μου ισχυριζόμενοι ότι χρησιμοποίησα δεδομένα τρίτων και σε καμία στιγμή δεν χρησιμοποίησα τίποτα, απλώς έστειλα πράγματα που μου ζήτησαν και ο λογαριασμός μου είναι στον λογαριασμό μου το email της συζύγου, αντί να ειδοποιήσουν και να ζητήσουν να αλλάξουν λογαριασμό ή να δημιουργήσουν ένα email στο όνομά μου, έκλεισαν τον λογαριασμό μου με τα χρήματά μου εκεί χωρίς καν να με ειδοποιήσουν, χρειαζόμουν αυτά τα χρήματα επειδή κατέθεσα τα μόνα μου χρήματα εκεί και παραπονιέμαι σε αυτούς στέλνοντας. αυτά τρίτων και δεν χρησιμοποίησα ποτέ τίποτα από κανέναν, απλά η τράπεζά μου που δεν υπήρχε στο email μου αλλά ήταν στο cpf μου και τα πάντα.
I made my account and sent the kyc verification for them to analyze, in this case the account I put to withdraw the money is from nubank, and as I don't have an email, I just created it, my account is in my wife's email francyele., and that they could confirm with the bank itself, I put 50 reais, receive a bonus and get some money, when I went to do the kyc verification, they asked for proof of payments and I sent payments I made to my mother-in-law Fabiane and payments I made to the casino itself, and they blocked my account claiming that I used third-party data and at no time did I use anything, I just sent things they asked for and my account is in my wife's email, instead of them notifying and asking to change account or create an email in my name, they blocked my account with my money there without even notifying me, I needed this money because I deposited my only money there, and I'm complaining to them sending. those of third parties and I never used anything from anyone, just my bank that was not in my email but was in my cpf and everything.
Eu fiz minha conta e mandei a verificação kyc para eles analisarem , no caso a conta que eu coloquei para sacar o dinheiro é da nubank , e como eu não não um email , acabei de criar , minha conta está no e-mail da minha mulher francyele., e isso eles poderia confirmar com o próprio banco, coloquei 50 reais , recebir bônus e conseguir um dinheiro , quando fui fazer a verificação kyc , pediram comprovantes de pagamentos e mandei pagamentos que fiz para minha sogra Fabiane e pagamentos que fiz para o próprio cassino , e bloquearam minha conta alegando que usei dados de terceiros sendo que em momento nenhum usei nada , apenas mandei coisas que pediram e minha conta está no email da minha mulher , em vez deles avisar e pedir para troca de conta ou criar um email no meu nome , bloquearam minha conta com meu dinheiro lá sem nem avisar sem nada , eu precisava desse dinheiro pois eu depositei meu único dinheiro lá, e estou reclamando com eles mandando.mensagem estão teimando comigo que usei dados de terceiros sendo que nunca usei nada de ninguém, apenas meu banco que não estava no meu e-mail porém estava no meu cpf e tudo.
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