I made a withdrawal of 3000 euros, was processed successfully , but never sent to my bank account, I contacted them repeatedly and all they say is wait and wait, they say there was an error during withdrawal and we sent an email to the provider. No solution at all , all they say is wait. Scammers they robbed me.
i have this problem aswell, trying to cashout. withdrawal was approved on friday 13th but still didnt recieve anything.
they said the sent my case to a relevant department and now i need to wait for an update
They said the same thing to me.
can we do something about that?
i dont know how long have u been waiting? ive been waiting 12 days now...
Two weeks now
''I understand your concern. I'm sorry to inform you that we still haven't received an update from the team. I have been pursuing the matter as a top priority and hope to receive an update soon. I request for your patience in this matter''
thats what they said to me when i contacted support earlier today
Same thing here
casino guru can u help us please? what can we do in this matter????
and is there someone here that also had this problem and solved it somehow?
when was last time u contacted support on casino sky? and what did they say?
Yesterday, and said the same thing
do u have any idea what we can do to solve this problem? or any plan?
Hello.
You are welcome to submit a free complaint right here and now: https://casino.guru/complaints/create
I feel it's fair to say that if the casino is facing issues with its payment provider, there is not much we can do aside from monitoring the situation via a possible complaint.
Still, it's free and worth trying.
Hello,
I have the very same suggestion for you too:
You are welcome to submit a free complaint right here and now: https://casino.guru/complaints/create
I feel it's fair to say that if the casino is facing issues with its payment provider, there is not much we can do aside from monitoring the situation via a possible complaint.
Still, it's free and worth trying.
its 12 days for me right now, should i wait 2 more days or can i make a complaint already?
i just recieved my money thank god
Really??? I was about to advise on the complaint. That's a relief!
I'm glad for you. The casino, however, should work on the process though....
yes i recieved it yday im so happy!! yeah it took 10 days before i recieved it
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