Casino Infinity - γενική συζήτηση (σελίδα 5)

Greetings, I'm sorry you're waiting and don't know what to do next. Anyway, my question is, did the casino tell you why they rejected your withdrawals? Did you have to verify yourself and send documents or not? 

As for Pix and your question, from what I've seen, it shouldn't be the same. Is there a problem and you can't provide what they are asking for?

I would like to add that we give casinos 14 days to send you your money, and if you continue to have problems, you can open a complaint with us and we will try to help you.

What do you think?

Γειά σου!

Είστε διαχειριστής ιστότοπου;

Έχω email, στιγμιότυπα οθόνης από συνομιλίες, θα μπορούσα να σας τα στείλω μέσω email; Ή μήπως πρέπει να σας εκθέσω όλη την κατάσταση εδώ;

Χρειάζομαι τη βοήθειά σου.

Σας ευχαριστώ για την προσοχή σας!

Γέναινα

Yes, I am the administrator of this site. I think you can write or send something here, but keep in mind that I am not the one who will handle your complaint. I am the administrator of this forum, but it may be useful for other players. 

Also, be sure to keep any evidence in case a complaint is filed, as the person handling it will need these things from you.

In any case, try to stick to what I wrote to you in my previous message, and I believe the situation will be resolved. 🙂

Γεια σε όλους, παίζω εκεί πάνω από ένα χρόνο και δεν είχα ποτέ κανένα πρόβλημα. Αυτή τη φορά έκανα ανάληψη 1500€ και περιμένω 7 ημέρες για να διεκπεραιωθεί, ενώ συνήθως χρειάζονται το πολύ 3 ημέρες. Είμαι πολύ απογοητευμένος και ήθελα να προειδοποιήσω και τους άλλους. Κάτι σίγουρα δεν πάει καλά με αυτό το καζίνο!

I think it would be best to ask the casino if this is a normal delay or what's going on. Since you say you’ve been playing here for a year, if this is the first time this has happened, I wouldn’t jump to conclusions right away. The fact that it’s taken up to three days so far is great, and the fact that something might be going on is also common in casinos.

So is there a reason why this is happening?

Δεν δίνεται κανένας λόγος, ρωτάω καθημερινά και κάθε φορά μου λένε: θα διεκπεραιωθεί σύντομα, το παιχνίδι είναι έτσι εδώ και 10 μέρες!

Έχετε κάποια ιδέα τι πρέπει να κάνω τώρα; Περιμένω 10 μέρες και κάθε μέρα μου λένε ότι τα χρήματα θα έρθουν σύντομα, αλλά δεν γίνεται τίποτα.

We give casinos 14 days to pay the player. I have no idea what might happen, but as I said, I wouldn't be worried since everything has always been fine so far.

You have an open complaint with us, so our team will be available to you if nothing happens and you don’t receive the money.

So I’d say you just need to hang in there and wait. There’s probably no way to speed things up.

Το καζίνο πλήρωσε σήμερα. Παρ' όλα αυτά, δεν θα ξαναπαίξω εκεί.

That's great. I'm happy you have your money. 🙂

The thing you won't be playing here anymore is understandable.

Have a great day and no more hassles like this.