I won $200 today and when I tried to withdraw, it had me verify my address. They had me listed as, Female.
I know when I registered, I selected Male.
Now they are giving me the runaround, saying I need to email support, while the website says to contact them via online chat or support.
Below is the convo script.
[2023-11-28 09:28:45] [Live Support] Good day! Welcome to our Live Chat Support.
How can we be of assistance?
[2023-11-28 09:28:45] [num174582] Verification. My information says I'm Female but that is not what I entered when I registered
[2023-11-28 09:29:39] [Tony] Please give me a moment to check your request.
[2023-11-28 09:29:45] [num174582] ok
[2023-11-28 09:30:21] [Tony] I am really sorry, but we cannot process any promotion or verify your email before you update your profile information. Please go through your cashier and click on deposit --> master card and fill out your personal information. Please note that you don't have to deposit.
[2023-11-28 09:31:13] [num174582] Not sure what you mean? Ive been depositing money here. I'm not claiming a promotion
[2023-11-28 09:32:50] [Tony] Let me check.
[2023-11-28 09:33:03] [num174582] Its not letting me enter anything when I click mastercard. Takes me to a crypto deposit
[2023-11-28 09:33:26] [Tony] Would you like to withdraw?
[2023-11-28 09:33:32] [num174582] Yes
[2023-11-28 09:35:01] [Tony] One moment pleas.e
[2023-11-28 09:35:43] [Tony] Can you access the withdrawal page?
[2023-11-28 09:36:14] [num174582] yes, all I want is to change my info from Female to Male. I selected Male when I signed up
[2023-11-28 09:36:43] [Tony] Okay, you would have to send that request to [email protected]
[2023-11-28 09:36:53] [num174582] You're kidding me?
I waited for awhile and he never responded. Sent the email and still haven't heard back.