Hello!
We appreciate your interest, it's always nice to players care about safety. From my perspective, though I have found only six submitted complaints, two were rejected, leaving only four in progress.
Perhaps I should mention, that we can't adjust any casino's "rating" due to an open complaint. How could we determine, or better say count the value of an open complaint?
Instead, let's just stick with our Fair Gambling Codex:
"If the complaint is justified and we are unable to resolve it, it is closed and categorized as being 'unresolved'. This happens when the casino either does not respond to us or refuses to do what we consider to be fair in that specific situation. You will not get your desired outcome but the complaint will be saved in our system, the casino will be punished with a lower rating from us and our review of the casino will warn other players of what happened. What's more, if the casino wants to improve its rating in the future, it will be forced to address the complaint, so there is a chance that your complaint will be resolved at a later date."
Besides, I'm sorry to mention it, but we do not count withdrawal speed among the related aspects. That's because each withdrawal is not the same for everyone, though I agree for players that's the most pressing matter. On the other hand, based on the Safety index you have quite a good chance to determine whether the casino pays out or not.
You're right though! Casinos should handle the withdrawals with care and without unnecessary delays.
So, to cover the gap between the calculated rating - called the Safety Index, and the player's direct experiences, we allow everyone to submit user review.
Care to submit yours?
Well, I checked your complaint, and maybe you can help us understand why the casino keeps rejecting your documents.
Have you tried to ask them? I'd say, submitting the samedocumentss over again, won't get you further.
Let us know the details if you like. We aim to help and understand the issue.