I am back again and for Buff Bets. I forwarded a complain because in the 10 years that i have played online casino this by FAR the scamming thing i ever witnessed!
Should i explain in this or wait on the complain accepted?
Hey, it would be wonderful if you could give some background to our last post. Yes, please. You see, not every player can see all of the complaints, and many details became private along the way. Plus, no one can see complaint posts unless the posts are manually approved. To be honest, posts with such broad ideas aren't very useful. Of course, I apologize for being so direct.
Is it related to responsible gambling, please? Perhaps it would be better to move the post to the official casino discussion, where the majority of players can see it. Well, we shall see, I reckon.
This is the complained i forwarded
Played in a lot of casino's and most of the time i lose but this time i finally won and even now when i do EVERYTHING to pay out the casino does EVERYTHING to not pay or delay payment for no reason.
I was playing and won around 1k. Did the 1st verification and payed out 500 that is the max with the 1st verification. The second verification you can pay 2k at a time. With the remaining balance i played and i won! 3.500 euro! Here is where the scamming started from the casino. Normally verification is no problem but somehow now it was almost impossible. I send my documents more then 20 times! I send my documents to the whatsapp. Now they contacted their tech team and after 5 days still not so i contacted the company how does the verification. Kycaid and they replied and helped me! They verified my account after 7 days! At that moment i had 2.750 on my account. I had 3 days a withdraw pending of 500 and that one has to be paid out before making a new withdraw. So if this one has been paid i can finally withdraw 2000 euro! But now its 5 days later my withdraw is not paid. What do they say! My account is not verified! HOW! It was verified and now for a reason that nobody know my account is not verified anymore! Now i have to verify AGAIN and wait AGAIN! They make up stupid reasons to avoid paying out and its RIDICILIOUS! Angry as i am i thought let me verify again i have no choice and now i cant verify because i tried to many times. W T V ! Stupid as i am i keep on playing and off course it happened from 3.500 euro i went to 1.500 euro right now! Angry at myself i thought somebody needs to change my password so i would have at least the 1.500 euro! And what did they do! They changed my 1.500 euro balance, 1000 euro as bonus money! I NEVER DEPOSIT or USED ANY BONUS !!!!
I made screenshots of everything and i know i am 100% right and its clearly they do everything to avoid payment!
Please help me to solve this and in my opinion they need to pay me the 3.500 euro because then the fraud started!
Hello, thank you for those details. Since it's not very related to the problem gambling topic, I moved the content here. I respect that you are convinced you are 100% correct, to the point. I also saw your other complaint so I won't talk about what is the worst experience ever.
Delays are not good, and plain and correct communication is a very handy tool when used properly.
From your description, I do not fully understand the context, but I got that there is more than one verification, and the associated obstacles are concerning. Hopefully, the complaint will once more help you.
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
Θα ανακατευθυνθείτε σύντομα στον ιστότοπο του καζίνο. Παρακαλούμε περιμένετε. Αν χρησιμοποιείτε λογισμικό αποκλεισμού διαφημίσεων, ελέγξτε τις ρυθμίσεις του.
