πριν από 5 ημέρες
Is this your first withdrawal attempt at this casino, and is your account fully verified there, please?
Sometimes, if the verification is in the middle, it can take a bit longer, you know, even though 12 days is too long. Right?
BlazeBet Casino - γενική συζήτηση (σελίδα 8)
πριν από 5 ημέρες
Yes first withdrawal & yes completely verified now onto day 13 & still nothing
πριν από 5 ημέρες
Hello!
First of all, we sincerely apologize for the frustration and uncertainty this situation has caused, especially considering the extended waiting period. We completely understand that after 12 days, you expected a much clearer resolution.
After carefully reviewing the account and transaction history, we must clarify that the withdrawal request is no longer active because the balance connected to it was subsequently used in gameplay. At this moment, there are therefore no remaining funds available for withdrawal.
We understand this is likely not the outcome you were hoping for, particularly after waiting for updates regarding the review process. However, we want to assure that there was never any intention to mislead or withhold funds unfairly. The withdrawal remained pending while under review, and during that period the balance was played through on the account.
Regarding the communication from our support team, the information provided reflected the latest available status and updates we had at each stage of the review process. We understand that the lack of a final resolution for an extended period understandably caused frustration, and we sincerely regret that experience.
-The BlazeBet Team
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