BitDice Casino - γενική συζήτηση (σελίδα 4)

Δεν έλαβα τίποτα και ούτε το καζίνο λέει τίποτα

Hello hugo23mfp, we still have no clear answer if you tried to contact the casino via live chat or customer support email. To know if casino is willing to communicate with you is important information. Thank you

Δεν υπάρχει τέτοια επιλογή στον ιστότοπό τους, επικοινώνησα μαζί τους εδώ μόνο μέσω καταγγελίας

Hello, allow me to explain that by submitting the complaint, you did not actually contact the casino. We are not BitDice's employees.

I find it hard to believe that there is no way how to contact the casino:

Would be nice if you could try to contact them directly. Let us know how it worked 🤞

Μπήκα και δεν πήρα απάντηση.

Hi, I see, your complaint is already submitted, let's hope now, the casino will be willing to communicate with our colleagues.

Can you say whether your account is verified, please? The way I see it, it is not, because you probably have not provided any documents yet - am I correct? I remember that you said there was no confirmation at all as well as no demands. This is truly important. Thank you.

Αηδιαστικός αποκλεισμένος λογαριασμός στο καζίνο

Η υποστήριξη δεν ανταποκρίνεται

Η χειρότερη εμπειρία

Hello,

you sound like you may need some help. Can you explain what has happened to you?

Έτσι τα περιέγραψα όλα, τα έπαιξα και αργότερα έλαβα ένα μπλοκ

Η υποστήριξη δεν ανταποκρίθηκε

So your account was closed without a reason, right?

Sadly, we can only speculate about the cause. Anyway if you feel mistreated by the casino, we can try to investigate through a complaint.

Learn more about the process here and let me know what you think about it.

Λοιπόν, αυτό αποφάσισαν.

Λοιπόν, μόλις είπα σε όλους τους φίλους μου για το τι συνέβη, τώρα παρακάμπτουν και αυτό το καζίνο

Και στο μέλλον θα σας πω ότι αυτό το καζίνο μπλοκάρει τους χρήστες του

Can you confirm that you had been able to withdraw your balance before you got blocked, please?

Δυστυχώς δεν τράβηξα στιγμιότυπο οθόνης.

Περίμενε εκεί

Allow me to summarize now:

There is an active balance of $50,42 in your casino account at the moment, right?

You can access the account now, so what happened if you try to submit a withdrawal, please? I would also check the minimum withdrawal limits, to ensure you have "enough" funds to proceed, fifty dollars sounds quite low to me.

I also feel that you can try to ask the chat right now, don't you?

Δεν έχω πρόσβαση πριν τραβήξω ένα στιγμιότυπο οθόνης

Η απόσυρση διαγράφηκε και στη συνέχεια μπλοκαρίστηκε

Hello,

this is getting quite messed up. Earlier you wrote you had not taken any screenshots.

To be 100% sure, your balance was paid in full, and then your account closed without a reason, am I correct? There are dozens of reasons for the casino to close players' accounts, would be nice to explain though.

I guess you have no idea what possibly went wrong, have you?