
Thank you for explaining and for your concern.
I understand why they restricted further gambling. My concern is the unpaid balance and the lack of replies from their payment and security teams.
I appreciate that there is currently no evidence my documents have been misused. I sent the sensitive information privately to Veronika rather than posting it here.
My complaint has now been passed to Igor, and I will await his update. Thank you for your support.

Tbh I'm not at all bothered if they blacklist me, theyre operating in bad faith and probably fraudulent too. If you wait too long you run out of time to take any action against them whatsoever, which is what I think theyre doing by locking people into the verification loops.
I've since learnt that HILAQUA, the name they use on your bank statements is a mismatched shell merchant so they can bypass legitimate gambling laws withing the UK, specifically used for transaction laundering, so I'd rather cut my losses of the withdrawal amount (which is highly likely to never materialise in my bank) and let my bank investigate it, I have a very strong case of recouping all deposits I've made, Ive got just under 200 pieces of papertrail evidence.
My advice to anyone is to steer clear from Betmica and any if their sister sites and dont wait too long to start a complaint, dont let them run your clock down in hope of payment.
Also if you wish to start a case with your bank to chargeback your deposit due to their failure to provide goods and services you must do this within 120 days!
I wish you all the very best if luck!!


Σας ευχαριστώ για την εξήγηση και για το ενδιαφέρον σας.
Καταλαβαίνω γιατί περιόρισαν περαιτέρω τον τζόγο. Η ανησυχία μου είναι το ανεξόφλητο υπόλοιπο και η έλλειψη απαντήσεων από τις ομάδες πληρωμών και ασφαλείας τους.
Εκτιμώ ότι προς το παρόν δεν υπάρχουν στοιχεία που να αποδεικνύουν ότι τα έγγραφά μου έχουν χρησιμοποιηθεί κατάχρηση. Έστειλα τις ευαίσθητες πληροφορίες ιδιωτικά στη Βερόνικα αντί να τις δημοσιεύσω εδώ.
Η καταγγελία μου έχει πλέον διαβιβαστεί στον Ιγκόρ και θα περιμένω την ενημέρωσή του. Σας ευχαριστώ για την υποστήριξή σας.
Thank you for explaining and for your concern.
I understand why they restricted further gambling. My concern is the unpaid balance and the lack of replies from their payment and security teams.
I appreciate that there is currently no evidence my documents have been misused. I sent the sensitive information privately to Veronika rather than posting it here.
My complaint has now been passed to Igor, and I will await his update. Thank you for your support.

Για να είμαι ειλικρινής, δεν με ενοχλεί καθόλου αν με βάλουν στη μαύρη λίστα, λειτουργούν κακόπιστα και πιθανώς και με δόλο. Αν περιμένετε πολύ, δεν έχετε χρόνο να λάβετε οποιαδήποτε ενέργεια εναντίον τους, κάτι που νομίζω ότι κάνουν εγκλωβίζοντας άτομα στους βρόχους επαλήθευσης.
Έκτοτε έμαθα ότι η HILAQUA, το όνομα που χρησιμοποιούν στις τραπεζικές σας δηλώσεις, είναι ένας αταίριαστος εικονικός έμπορος, επομένως μπορούν να παρακάμψουν τους νόμιμους νόμους περί τυχερών παιχνιδιών στο Ηνωμένο Βασίλειο, οι οποίοι χρησιμοποιούνται ειδικά για ξέπλυμα χρήματος από συναλλαγές, οπότε θα προτιμούσα να μειώσω τις απώλειές μου από το ποσό ανάληψης (το οποίο είναι πολύ πιθανό να μην πραγματοποιηθεί ποτέ στην τράπεζά μου) και να αφήσω την τράπεζά μου να το ερευνήσει. Έχω πολύ ισχυρή υπόθεση ανάκτησης όλων των καταθέσεων που έχω κάνει και έχω λίγο κάτω από 200 αποδεικτικά στοιχεία.
Η συμβουλή μου σε όλους είναι να αποφεύγουν την Betmica και οποιεσδήποτε αδελφές ιστοσελίδες της και να μην περιμένουν πολύ για να υποβάλουν καταγγελία, μην τους αφήνετε να σας καθυστερήσουν με την ελπίδα πληρωμής.
Επίσης, εάν επιθυμείτε να ξεκινήσετε μια υπόθεση με την τράπεζά σας για να χρεώσετε την κατάθεσή σας λόγω αδυναμίας τους να παρέχουν αγαθά και υπηρεσίες, πρέπει να το κάνετε αυτό εντός 120 ημερών!
Σου εύχομαι ό,τι καλύτερο αν έχεις τύχη!!
Tbh I'm not at all bothered if they blacklist me, theyre operating in bad faith and probably fraudulent too. If you wait too long you run out of time to take any action against them whatsoever, which is what I think theyre doing by locking people into the verification loops.
I've since learnt that HILAQUA, the name they use on your bank statements is a mismatched shell merchant so they can bypass legitimate gambling laws withing the UK, specifically used for transaction laundering, so I'd rather cut my losses of the withdrawal amount (which is highly likely to never materialise in my bank) and let my bank investigate it, I have a very strong case of recouping all deposits I've made, Ive got just under 200 pieces of papertrail evidence.
My advice to anyone is to steer clear from Betmica and any if their sister sites and dont wait too long to start a complaint, dont let them run your clock down in hope of payment.
Also if you wish to start a case with your bank to chargeback your deposit due to their failure to provide goods and services you must do this within 120 days!
I wish you all the very best if luck!!
I understand that your priority now is having your bank assess the deposits, rather than continuing to wait for the withdrawal. My earlier warning was meant to explain the possible consequences so you could make an informed decision.
Regarding HILAQUA, a different name on a bank statement alone doesn’t establish transaction laundering. Has your bank confirmed a problem with the merchant, or is this based on information you found elsewhere?
For anyone reading, please confirm chargeback eligibility and the applicable deadline directly with your card provider. The commonly mentioned 120 days shouldn’t be treated as a universal rule, and recovering all deposits isn’t guaranteed.
Since your bank is now handling the dispute, please keep us posted on its response. Has the casino provided any decision yet against the October 6 review date it gave you?
what is SOF/POW
The casino have approved my proof of payment but now want MORE documents to verify my account, which
I expected them to do, which means my withdrawal is also rejected.
I'm happy to let my bank deal with it now, I'm done jumping through hoops, although £500 winnings would be wonderful to have in my bank, its not worth the stress when its clear they're never going to pay up!
I'll update as and when there's any progress with my bank, I'm not dealing directly with Betmica anymore, its pointless.
Thankfully no more than £200.
I think SOF/POW is a bit of an extreme measure just to withdraw £500. Im not giving them anymore personal information. I've started a case through my bank, I'm happy to cut my losses tbh, Ive got TONS of evidence against them. Ill update here on how my claim goes.

Τι είναι το SOF/POW
Το καζίνο ενέκρινε την απόδειξη πληρωμής μου, αλλά τώρα θέλει ΠΕΡΙΣΣΟΤΕΡΑ έγγραφα για να επαληθεύσει τον λογαριασμό μου, τα οποία
Περίμενα να το κάνουν, πράγμα που σημαίνει ότι η ανάληψή μου απορρίπτεται επίσης.
Χαίρομαι που θα αφήσω την τράπεζά μου να το αναλάβει τώρα, τελείωσα με τις δυσκολίες, αν και θα ήταν υπέροχο να έχω κέρδη 500 λιρών στην τράπεζά μου, δεν αξίζει το άγχος όταν είναι σαφές ότι δεν πρόκειται ποτέ να πληρώσουν!
Θα ενημερώσω μόλις υπάρξει οποιαδήποτε πρόοδος με την τράπεζά μου. Δεν έχω πλέον άμεση επικοινωνία με την Betmica, είναι άσκοπο.
what is SOF/POW
The casino have approved my proof of payment but now want MORE documents to verify my account, which
I expected them to do, which means my withdrawal is also rejected.
I'm happy to let my bank deal with it now, I'm done jumping through hoops, although £500 winnings would be wonderful to have in my bank, its not worth the stress when its clear they're never going to pay up!
I'll update as and when there's any progress with my bank, I'm not dealing directly with Betmica anymore, its pointless.
I understand why another document request feels exhausting after everything you’ve already submitted.
SOF means "source of funds"- where the money used for your deposits came from.
POW usually means "proof of wealth,"- covering how your wider finances were built up. These checks are different from confirming that you own the payment method. However, the request alone doesn’t establish whether the casino’s handling of your particular case is reasonable.
Since you’ve decided to pursue the matter through your bank, I respect that choice. Keep the latest document request and withdrawal rejection with your other evidence, and let the bank assess your claim. Remember that a dispute over your deposits is separate from recovering the £500 winnings.
Please keep us updated when your bank responds. I hope you get a clear answer soon.
Looking through their own terms of KYC I think requesting SOF/POW is a tad excessive considering I only deposited about £180 especially when every other document ive sent has been verified.
👇🏼

Im aware that bank chargeback only recovers deposits made, im happy to cut my losses and have Betmica pay a small price.
I'd wholeheartedly suggest others do the same and chargeback your deposits through your bank if they've rejected every attempt to comply with their draconian measures, for one you have a very good chance at getting your deposits back, and two it will put negative marks against these charlatans. Its disgusting what they are doing to people who used their site in good faith.

Current standings
4x £500 in the bank
1x £500 pending review
I withdraw via bank transfer to my euro account on Revolut
I paid in via card payment from RBS
is anyone else that’s having issues using other methods?

i have over £16,000 balance with this casino they initially paid me out £500 then asked for the documents spoke about in this thread im stuck at the point of sending my proof of deposits as ive used 3 accounts so would have to send 3 bank statements but the deposits total no more than £200 im very unsure wether sending so many of my details to these company would be a dumb idea


I would strongly recommend that people struggling to get their withdrawals approved go to your bank and chargeback all of your deposits, I know it is tempting to carry on trying to get your account fully verified but Betmica keep moving the goal posts at every opportunity and requesting your sensitive identification documents, they cant be trusted to approve your withdrawals so please stop trusting them with your identity.
I started a chargeback case through my bank on friday night and have had every deposit returned to my bank tonight and case closed, I didn't need to send any evidence either, although if you go down that route screenshot everything on your Betmica account plus any chats, emails etc just in case your bank needs to see it.
Also, for every deposit returned to your bank Betmica will be fined between £15 and £30 for each one of them which puts them way out of pocket depending on how many deposits you made. I made 18 deposits and had 18 returned to my bank so they have lost my deposits plus a fine between £270 and £540 on top.
HIT THEM WHERE IT HURTS, they need to be taught a valuable lesson for the untrustworthy and downright conniving way they are treating their customers.
I wish you all luck!
Thank you for sharing what happened in your case. I understand why the repeated document requests have been frustrating.
For others reading this thread, this is one player’s experience, not a general recommendation to charge back all deposits. In another thread, UK players have reported that their banks later reviewed their account activity and closed their accounts. We don’t know the reasons behind those individual decisions, but it’s worth being aware that outcomes can differ. We also can’t verify the fees you mentioned and Im glad to know that bank can asisst wiht this.
You’re welcome to share updates about your case, but please avoid encouraging others to use chargebacks as a way to punish the casino. It's actually unsafe and complicated for many.
I bet it would make much more sense to play only in UKGC-regulated casinos without the necessity to charge back when KYC is not efficient enough.
Δωρεάν επαγγελματικά εκπαιδευτικά μαθήματα για υπαλλήλους online καζίνο, με στόχο τις καλύτερες πρακτικές του κλάδου, τη βελτίωση της εμπειρίας των παικτών, και τη δίκαιη προσέγγιση στα τυχερά παιχνίδια.
Μια πρωτοβουλία που ξεκινήσαμε με στόχο τη δημιουργία ενός συστήματος καθολικού αυτο-αποκλεισμού, που θα επιτρέπει στους ευάλωτους παίκτες να μπλοκάρουν την πρόσβασή τους σε όλες τις ευκαιρίες online τυχερών παιχνιδιών.
Μια πλατφόρμα που έχει δημιουργηθεί για να επιδείξει όλες μας τις προσπάθειες που στοχεύουν στην πραγματοποίηση του οράματος ενός πιο ασφαλούς και πιο διαφανούς κλάδου τυχερών παιχνιδιών.
Ένα φιλόδοξο έργο στόχος του οποίου είναι να τιμήσει τις μεγαλύτερες και πιο υπεύθυνες εταιρείες στον κλάδο των online τυχερών παιχνιδιών και να τους αποδώσει την αναγνώριση που αξίζουν.
Η Casino Guru είναι ένας ανεξάρτητος ιστότοπος πληροφοριών σχετικά με online καζίνο και online παιχνίδια καζίνο, ο οποίος δεν ελέγχεται από κανέναν διαχειριστή στοιχηματισμού ή άλλον οργανισμό. Όλες οι αξιολογήσεις και οι οδηγοί μας δημιουργούνται αξιόπιστα, σύμφωνα με τις καλύτερες γνώσεις και την καλύτερη κρίση των μελών της ομάδας των ανεξάρτητων ειδικών μας. Ωστόσο, προορίζονται μόνο για πληροφοριακούς σκοπούς και δεν πρέπει να θεωρούνται νομική συμβουλή. Θα πρέπει πάντα να βεβαιώνεστε ότι πληροίτε όλες τις κανονιστικές απαιτήσεις πριν παίξετε σε οποιοδήποτε καζίνο επιλέξετε.
Ελέγξτε τα εισερχόμενά σας και κάντε κλικ στον σύνδεσμο που σας στείλαμε:
[email protected]
Ο σύνδεσμος θα λήξει σε 72 ώρες.
Ελέγξτε τον φάκελο «Ανεπιθύμητα» ή «Junk/Spam» ή κάντε κλικ στο παρακάτω κουμπί.
Το email επιβεβαίωσης στάλθηκε ξανά.
Ελέγξτε τα εισερχόμενά σας και κάντε κλικ στον σύνδεσμο που σας στείλαμε: [email protected]
Ο σύνδεσμος θα λήξει σε 72 ώρες.
Ελέγξτε τον φάκελο «Ανεπιθύμητα» ή «Junk/Spam» ή κάντε κλικ στο παρακάτω κουμπί.
Το email επιβεβαίωσης στάλθηκε ξανά.
Θα ανακατευθυνθείτε σύντομα στον ιστότοπο του καζίνο. Παρακαλούμε περιμένετε. Αν χρησιμοποιείτε λογισμικό αποκλεισμού διαφημίσεων, ελέγξτε τις ρυθμίσεις του.