Dear Casino Guru Team,
Dear Customer,
We would like to clearly state that the operator is fully within its rights to investigate any activity that may appear suspicious. At this stage, we do not believe it is necessary to provide detailed explanations regarding the specific types of potential manipulation or irregular activity that may be reviewed during such investigations.
We also want to clarify that we are not making any final accusation against the customer at this point. The purpose of the investigation is simply to ensure that all relevant activity has been properly reviewed.
That being said, the investigation is now in its final stage. Once it is completed, we intend to proceed with the payment of the customer’s funds.
Therefore, we kindly ask for your patience and understanding. At this point, no additional communication is required from the customer, as the case is already being handled on our side.
Kind regards,
BetFourU
Αυτόματη μετάφραση: