Batery Casino - γενική συζήτηση

Αν θέλετε να συζητήσετε οτιδήποτε σχετικό με το Batery Casino, όπως τα παιχνίδια του, τα μπόνους του, τις μεθόδους πληρωμής του, τα ζητήματα με τον λογαριασμό σας, τις δυνατότητες υπεύθυνου στοιχηματισμού, ή οτιδήποτε άλλο, μπορείτε να το κάνετε εδώ.

They have blocked my account

i have provided all the relevant info still they are not opening the account

28000 inr are stuck in the account

id: [email protected]

Hello, I looked at the safety index and this is probably the first red flag of the casino. It's pretty low and I probably wouldn't play there if I had to admit it. 

As for the information you provided to the casino, what did they ask you? Do you know why they blocked your account? 🤔

They asked me to provide

photo identity

address proof

selfie with photo identity

selfie with todays date and time and chat screen

my phone number is correct

my email id is correct

provided all of above

just that i entered incorrect last name

which they are not ready to change neither there is any response nor there is any resolution its been 2 months now

28000 is stuck neither can play nor can i withdraw

I see why they blocked your account. Can you tell me why you entered the wrong last name please? It's a violation of the rules, so it's normal that the casino has blocked your account. 

I was not aware that this Batery online casino seeks a KYC -- And generally to hide the identity people enter incorrect name, so that you are easily identified. If I knew that this casino seeks KYC -- I wouldnt have played here in first place.

Also first up while deposit or withdrawals -- they never asked for any documents -- generally all online casinos who need KYC ask upfront only or latest on your first withdrawal -- but this casino never asked me -- you can see how many transaction I did on this casino in the attached image.

And my point/request is simple -- if you want to block my account then block it -- at least have an integrity to return the residual funds -- this way any casino will block anyone if the person wins -- how can anyone trust any online casino?

And if they were eventually wanted to do the KYC -- then they should have done upfront -- what sense does it make to ask details in between?

All in all this Batery online casino turned out to be horrific 🙁

Well you're right that they often do it on the first withdrawal but from the screenshot you showed me you've done all deposits and withdrawals are pending. That means that by the looks of it, those are the first withdrawals and that's when the casino started doing KYC. If you want a casino to do this process you will have to find an anonymous casino because most of them do KYC sooner or later. If you don't want to give out your personal details then don't play at any casino and certainly never lie or give false information. Then it will only work out that way. 

I'm not sure if you will be able to sort it out but I'll keep my fingers crossed.

No -- All those are successful withdrawals -- Amount has been credited to my bank account already

So you are saying just because the last name is incorrect casino has the right to withhold my money?

Oh well, I said that because I see deposits and then withdrawals waiting for approval, so I don't see any that would be successful. 

As for your question about the name, yes, players have to be careful to always state everything in the casino in their name and truthfully, so it could easily happen.

I am waiting at casino for 5000/- deposit, Today is 8th day and still i didn't receive my deposit. Whenever I contact chat support I have to contact by selecting wrong menu options and after they are repeating one same line our administration looking into this issue.

I'm sorry, have you tried contacting your payment provider to see if something has happened why you don't have a deposit in the casino yet? Or do you think you are waiting for the withdrawal? 

Check screenshot they close new request with automated bot reply

I have deposited earlier and got but that was small amount. There is no response from anyone just ignoring my transaction. There is no way we can contact in chat support to related issue. whenever I try to contact chat support there is AI which asks my request number after entering request number replies coms that I have to wait at least 3 hours while 8 days already passed.

I know it's not nice but try to check with your payment provider if everything is okay and the money has left your account. 

Or maybe an additional question, what payment method did you use for the deposit?

If the casino is trying to resolve this, try to hang on a little longer. Problems with deposits can be tricky at times and I have seen many players waiting for the same. 

If nothing happens, be sure to get in touch.

Yes payment was successful and I am 200% sure that it reached to casino.

I see. I would send the casino your actual transaction history showing the transaction as "finished." I think the casino will investigate, which no one else can help with. Hence, we must be patient.

Subject: Urgent Complaint Regarding Unresolved Payouts, Ignored Emails/Messages, Blocked Account, and Withheld Funds – Batery (Account ID: 70863343)

Dear Support and Compliance Teams,

I am writing this formal complaint to report severe issues regarding delayed payouts, ignored messages and emails, blocked account access, withheld winnings, and arbitrary restrictions faced on the gaming platform Batery, accessed via [https://india-batery.com/](https://india-batery.com/).

Below are the complete details of my account, support tickets, and the incident:

 * Platform / Website Name: Batery ([https://india-batery.com/](https://india-batery.com/))

 * Account ID: 70863343

 * Support Ticket Numbers: 24969271, 24983226, and 70863343 (All these requests have been lying pending for the last 40 days).

 * Platform Operator: YouGmedia B.V. (Company Number: 153269), registered at Dr. H. Fergusonweg 1, Curaçao, authorized under the National Ordinance on Offshore Games of Hazard (NOOGH).

 * Associated Game Providers: BGAMING, Endorphina, Hacksaw Gaming, Smartsoft Gaming, Spinomenal, and Spribe.

Detailed Breakdown of the Incident:

 * Total Winnings: I successfully won a total amount of ₹2,40,000 on the Batery platform.

 * Partial Credit: Out of the total winnings, only ₹75,000 was initially credited.

 * Prolonged Delay & Ignored Communications: The remaining funds and my support tickets (24969271, 24983226, 70863343) were kept pending for nearly 40 days. During this period, I sent numerous emails and messages to your support team, but received absolutely no response or help from anyone.

 * Account Blocking & Restricted Withdrawal: Instead of resolving my issue, my account was blocked, and the withdrawal feature was restricted/disabled. Although ₹1,15,000 from the pending amount was later credited back, my access and withdrawal capabilities faced deliberate disruption.

 * Unresolved Remaining Balance: The final remaining balance of ₹50,000 has still not been credited or processed, and my hard-earned funds remain unlawfully withheld.

This kind of complete negligence, blocking of accounts, ignoring continuous emails/messages, and withholding of rightful winnings on Batery is deeply unprofessional, unethical, and unacceptable.

I request all the associated platform operators and providers mentioned above to look into my tickets (24969271, 24983226, 70863343) immediately, investigate the delay, unblock my account fully, and clear my remaining dues (₹50,000) without any further delay.

Failure to resolve this issue promptly will force me to escalate this matter legally and report it to higher regulatory authorities, consumer forums, and licensing boards.

Regards,

User / Account Holder

Account ID: 70863343

Hello, let's talk like one human to another, if that's possible🙏. First of all, this casino should be considered a risk; it has been proven to be a risky site of a sort. I strongly advise you to search before you play at a casino because, in cases like these, it's the best option.

https://casino.guru/batery-casino-review 👈 Complaint about "C$1,000,043"remainst unresolved.

So, I suggest you start with reading the guide about how to complain and then proceed further: https://casino.guru/guide/complaint-resolution-instructions

complaint request starts here 👈👈

It would be good to enhance your statements with some concrete details, if I may offer you a tip. 😉 We have no access to support or any other ticket, so please ensure the matter is clearly understandable when you go for the complaint.

Subject: URGENT & FINAL NOTICE: ₹50,000 Missing (40 Days) & Account Unlawfully Frozen | User ID: 70863343

Dear Batery Administration & Grievance Officer,

I am writing this as a final warning regarding my account (User ID: 70863343). The situation has escalated from a delayed withdrawal to an intentional blocking of my funds.

Here are the current facts of my account:

1. ₹50,000 Missing: A withdrawal of ₹50,000 has been marked as "Success" in your system for over 40 days, but the funds have NOT reached my verified bank account.

2. ₹1,15,000 Trapped: The remaining ₹1,15,000 of my payout was abruptly canceled and returned to my in-game wallet.

3. Total Account Freeze: Following this automatic cancellation, my account has been entirely restricted. Withdrawals are disabled, deposits are blocked, and gameplay is restricted.

This action of showing a fake "Success" status while blocking access to the remaining funds is unacceptable and violates basic fair gaming policies.

My Demands (Within 48 Hours):

1. Provide a valid UTR / Bank Transaction Reference Number for the ₹50,000 that shows "Success."

2. Immediately unblock my account (User ID: 70863343) and enable the withdrawal for my trapped ₹1,15,000.

If I do not receive a human response with a valid UTR and an unblocked account within 48 hours, I will officially report Batery to the Curaçao eGaming Commission for license violations and file a financial fraud report with the National Cyber Crime Portal with all my bank statements as proof.

I expect an immediate resolution.

Regards,

• User ID: 70863343

Dear user, Your complaint against batery casino has been approved and its available here 👈

I understand you are new to this, and I'll gladly respond to any question you may have but any other such demands or dictations will be deleted from this forum where people talk one to another. The complaints happen elsewhere. Please read the guides I send you to get a better idea of how the whole thing works. OK?

There is no immediate solution, and people have been talking to you. 🙂