Αρχική σελίδαΦόρουμΚαζίνο1Red Casino - γενική συζήτηση

1Red Casino - γενική συζήτηση (σελίδα 23)

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Προσθήκη ανάρτησης
πριν από 6 ημέρες
gbgr

I made two withdrawals from here that were instant.

I now have two more on "accepted" but no sign of them yet, just wondering if anyone else has any similar experience with this casino.

I have asked the support numerous time but always get the same answer of "please keep waiting" or "I will check with the relevant department.


Thanks,

πριν από 5 ημέρες
gbgr

Hello, perhaps if you tell us when exactly those withdrawals were submitted and through which payment options, others would find somethign in common.

If I may offer a word of advice, though, I would vote for a decent casino licensed by the UKGC. This Red site has become quite risky.

πριν από 5 ημέρες
gbgr

The casino works illegally in UK,Netherlands. I have official letters from ksa authority and UK gambling authorities about 1RedCasino operating illegally in those 2 jurisdictions.

I want to warn players to be extremely carefully with 1RedCasino, they are big scammers. Funny that casino guru raised they're rank with 0.2...shame!

πριν από 5 ημέρες
gbgr

if I may, I suggest you let go. It is really pointless to keep saying such words, because I already explained to you so many times in the past how the rating actually works.

Do you honestly believe that a casino with a rating increased by 0.2 points is now trustworthy?

It is about the warning and the red color. This raise was very likely caused by changes in the mathematical model. You can still see this:

filefile

Thank you for your efforts, but there is no need to vent.

Powmj1989 διέγραψε τη δημοσίευση
Radka
πριν από 5 ημέρες
gbgr

The one I am waiting on was from late last Friday so it's still in the expected time frame, it is just because the two previous ones were instant after approval, probably a way to gain trust and keep you playing.

They have said to get back in touch tomorrow if I still haven't received anything so we will see.

They also accepted another withdrawal since that one on Tuesday.

Powmj1989
πριν από 4 ημέρες
gbgr

I see, thank you. Hopefully those withdrawals will be properly handled even though delayed. Please let me know how it looks, as you probably noticed that this casino has a reputation for horrible experiences from other players.

Radka
πριν από 4 ημέρες
gbgr

I contacted them again and they asked for a bank statement, presumably to show that I haven't actually received anything in to the account, and a copy of my account on the website showing the accepted withdrawals.

They aren't ignoring me or saying i have broken any terms etc. so we will see if it arrives.

Cheers,

Radka
πριν από 4 ημέρες
itgrgb

Καλησπέρα Ράντκα, δεν θέλουν να μου δώσουν εξηγήσεις, δεν ζήτησα να μου εξηγήσουν την κατάσταση, να μου στείλουν μια απόδειξη και μου λένε ότι δεν είναι υποχρεωμένοι να στείλουν τις αποδείξεις, επειδή δεν υπάρχουν, έχω και τις οθόνες που μου είπαν, οπότε βοήθησέ με σε παρακαλώ..

Αυτόματη μετάφραση:
Orsolina
πριν από 20 ώρες
gbgr

Well, casinos often don’t tell individuals exactly what they did wrong, and so on. Usually, you get some general explanation, and sometimes not even that.

So if the problem was the VPN but you claimed that the casino told you that you could play from that IP address, and so on, it will probably be most important to confirm that somehow. 

In any case, the most crucial thing right now is for you to respond to your complaint so the case can move forward. Please do so.

Jaroslav
πριν από 18 ώρες
itgrgb

Καλημέρα, έχω ήδη υποβάλει την καταγγελία. Πώς λειτουργεί αφού την υποβάλω; Υπάρχει πιθανότητα να επιλυθεί η κατάσταση;

Αυτόματη μετάφραση:
Orsolina
πριν από 16 ώρες
gbgr

Whether the situation gets resolved will also depend on the casino. Since they have a pretty poor safety rating, I can't say for sure whether they'll cooperate with us or not. 

What's important, though, is that you filed a complaint, which is great, but you also need to respond to it when our team asks you something. If you don’t do that, it will be closed, and we won’t be able to help you.

Jaroslav
πριν από 16 ώρες
itgrgb

Ναι, θα απαντώ πάντα και έχω επίσης όλες τις αποδείξεις, αλλά πού θα επικοινωνήσει μαζί μου η ομάδα μέσω email; Πού θα λαμβάνω ενημερώσεις;

Αυτόματη μετάφραση:
Orsolina
πριν από 15 ώρες
gbgr

You'll get a notification that a new reply has been added to the complaint, which will also remind you to reply if necessary.

Also, you say you'll respond, but I still don't see your reply there. The timer in the top right corner still shows 2 days. I wouldn’t wait until the last minute, though, since you’re basically just dragging things out by doing this.

Jaroslav
πριν από 15 ώρες
itgrgb

Δεν καταλαβαίνω, συγγνώμη, δεν βλέπω κάτι εκεί που πρέπει να απαντήσω.. Παρακαλώ μπορείτε να με βοηθήσετε, μου έγραψε κάποιος;

Αυτόματη μετάφραση:
Jaroslav
πριν από 15 ώρες
itgrgb

Έχω ήδη υποβάλει την καταγγελία και μου απάντησαν. Πρέπει να κάνω κάτι;

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