Ηλεκτρονικό πορτοφόλι Netteler

Guys, does anyone here use the netteler e-wallet?

I'm having 1 problem that has been going on for 1+

Every withdrawal I make to my account is charged a fee of €10 until then, but then I am withdrawn + €10.

That 10€ is 1 money that disappears not being registered in the statement of netteler or my bank.

In a 1st attempt to solve this problem, netteler accused my bank of withdrawing this money.

I tried to prove otherwise.

They fled the case and ended the argument.

This time I managed to prove that it is not my bank so netteler is using the excuse of 1 intermediary bank, which is not possible. As far as I know, no money can come from an account without justification and without being registered.

Who can help me understand this mystery

Pessoal alguém aqui usa a carteira eletrónica netteler?

Estou a ter 1 problema que ja dura ha + de 1

Cada levantamento que faço para a minha conta é me cobrado uma taxa de 10€ até aí tudo mas depois é me retirado + 10€.

Esses 10€ é 1 dinheiro que desaparece não estando registado no extracto da netteler nem do meu banco.

Numa 1a tentativa de resolver este problema a netteler acusou o meu banco de me retirar esse dinheiro.

Tentei provar que não.

Eles fugiram do caso e encerraram a discussão.

Desta vez consegui provar que não é do meu banco então a netteler esta com a desculpa de 1 banco intermediário coisa que não é possível. Pelo que sei nenhum dinheiro pode subir de uma conta sem justificação e sem estar registado.

Quem poder me ajudar a entender este mistério

Χαίρετε,

αυτό είναι πραγματικά ένα μυστήριο. 🤔 Λάβετε λοιπόν ένα αντίγραφο κίνησης τραπεζικού λογαριασμού που λέει ότι η τράπεζά σας δεν είναι υπεύθυνη για + 10 €. Δεν είστε σίγουροι ποια είναι αυτή η "δικαιολογία 1 μεσάζουσας τράπεζας" όμως, κάτι τέτοιο μπορεί να εμπλέκεται μια άλλη τράπεζα;

Μπορείτε να επικολλήσετε το naswer που πήρατε από το Neteller, παρακαλώ;

Ειλικρινά, δεν έχω επιλογές τώρα 🙁. Φαίνεται πολύ κακή εξήγηση.

Δείξατε αυτήν την κατάσταση στην τράπεζά σας;

Not.

From my bank, they informed me that they did not charge me any fees and that the money received from netteler was that amount, that is, for me, netteler steals 9fr from me for every withdrawal I make to my account. I still have no news from netteler.

The conversation froze and even today I sent + a message and got no response

Não.

Da parte do meu banco eles me informaram que não me cobraram nenhuma taxa e que o dinheiro recebido da netteler era aquele montante ou seja para mim é a netteler que me tira 9fr as escondidas por cada saque que faço para a minha conta. Eu continuo sem novidades da parte da netteler.

A conversa congelou e ainda hoje mandei + uma mensagem e não obtenho nenhuma resposta

Θυμάμαι ότι ανέφερες ότι δεν ευθύνεται η τράπεζά σου, αλλά μιλούσα για το μεσάζοντα της τράπεζας που πρότεινε για εξήγηση ο τύπος από το Neteller. Δεν είμαι σίγουρος αν θα βοηθήσει ή όχι, αλλά θα ρωτούσα την τράπεζα για τη γνώμη τους σχετικά με αυτήν την ιδέα, θα τους έστελνα επίσης αυτές τις εκτυπώσεις. Κάποιος πρέπει να έχει την απάντηση. 🤔

The statement shows that the transfer comes from paysafe.

There is no intermediary bank and if there is, it is from netteler and they are responsible for the transfer.

I still have no answers from netteler. I'll have to file a complaint against netteler.

All the transfers I made for + a year give + 200€

No extrato está visível que a transferência vem da paysafe.

Não há banco intermediário e se há é da parte da netteler e eles são responsáveis pela transferência.

Eu continuo sem respostas da parte da netteler. Vou ter que fazer uma queixa contra a netteler.

Todas as transferências que fiz ha + de um ano dá + 200€

Υποθέτω ότι έχεις δίκιο, δεν υπάρχει άλλο πράγμα που θα μπορούσες να δοκιμάσεις αυτή τη στιγμή.

Ελπίζω απλώς ότι το Neteller θα του δώσει λίγη προσοχή. 🤞🤞🤞

Now here is the final answer.

And they closed the case as resolved.

Incredible

Ora a aqui esta a resposta final.

E fecharam o caso como resolvido.

Incrível

I will have to file a complaint

Vou ter que apresentar uma queixa

I will have to file a complaint against netteler

Vou ter que fazer uma queixa contra a netteler

Χαίρετε,

Υποθέτω ότι η τράπεζά σας θα τηρήσει την προηγούμενη δήλωση.

Τώρα αναρωτιέμαι, σε ποιον πιστεύετε ότι πρέπει να υποβάλετε την καταγγελία;

That complaint will be netteler.

They have to show proof of payment just so they can prove that they are not the ones who keep the money and the curious thing is that the sum of the 9fr is the same amount as the netteler fee. I find it very strange

Essa queixa será a netteler.

Eles tem que mostrar o comprovativo de pagamento só assim eles podem provar que não são eles que ficam com o dinheiro e o curioso é que a soma dos 9fr é a mesma quantia da taxa da netteler. Acho muito estranho

😀 Αρκετά ύποπτο.

Σκεφτόμουν κάποια τοπική ρυθμιστική αρχή πληρωμών ή κάποια παρόμοια εποπτική αρχή, αντί για την ίδια τη Neteller.

Τέλος πάντων, κρατήστε με ενήμερο - είναι πάντα καλό να μαθαίνετε κάτι νέο.

Σταυρωμένα δάχτυλα 🤞

How about payment regulator?

Yes and I have news

Como assim regulador de pagamento?

Sim e tenho novidades