πριν από 11 μήνες
Guys be aware Elegro will not refund directly they will tell you to process a chargeback with your bank as they cannot process refunds is what they say. But you can use their reply to help your case
πριν από 11 μήνες
I'm hoping I do get an email from them to go through the bank, like I said last night's call with Starling the women was on my side and said this is a huge problem with these merchants and to only give them till Monday to reply, then get back in touch with the bank.
πριν από 11 μήνες
Yeah you’re lucky with Elegro they always reply fast and it gets solved pretty quickly
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πριν από 11 μήνες
Just saw this on Elegro about us part of the site probably why they are easy to deal with in the uk.....
πριν από 11 μήνες
Is there anyone who actually managed to get a payop transfer refunded?
πριν από 11 μήνες
I have seen people on this thread get refunds from elegro before, so could it maybe be that they only refund UK transactions and not others? That would explain why some people get them paid back direct rather than chargeback? Just a thought
πριν από 11 μήνες
Elegro don’t refund directly u have to chargeback with the bank they tell you that themselves
πριν από 11 μήνες
No I'm from UK and they tell you this normally. 
so I'm not sure how you and Mel approached it but you got a different response than all resent people.
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exodus1
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πριν από 11 μήνες
I received this email from them, and I’ve sent what they’ve asked for. So will keep everyone updated
πριν από 11 μήνες
Yeah even when u send the information they will tell you to submit a chargeback they don’t refund directly.
I got that same email as their first reply then sent info and still got told to chargeback
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πριν από 11 μήνες
Echosyntex have tried to refund me this morning but the card details they have for the transactions are expired. Ive sent them an email explaining this, hopefully they reach out again.
πριν από 11 μήνες
That's the same email I received aswell
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Applesandpears93
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πριν από 11 μήνες
It shouldn't matter it still will go to the account
πριν από 11 μήνες
Have you seen theses recipts? If not ask for any copy because if you can prove that the transactions did not go to them and cross ref with the casino you can take it to Arbitration with bank i think
πριν από 11 μήνες
Spoke to bank, the refunds will keep getting declined until they use my new card details, I have sent emails to jem with new card details so fingers crossed.
Also with regards to elegro they have sent an email back saying they don't recognise me as a customer so to go via my bank. However I found an email address for Nikotpf so have emailed them aswell asking for refund.
That email is- [email protected]
They have links to elegro so I believe it is he right one.
πριν από 11 μήνες
Yeah me too but that was so weird it wasn't there before as I have done numerous searches and it always came up as elegro
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