Bibble58
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A few weeks ago, they replied the same day and I had the full refund (£15k) within 2 days.
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I never had the problem, as I read the T&C's before with this casino.
But it's more a general thing about licenses, that they are not there to protect us, it's just fluff.
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Yes I did, 1-2 days after i mailed them. No response at all
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Which email address did you use?
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emil_erikzon
διέγραψε τη δημοσίευση
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I would just send the information, especially if it's a lot of money.
And also remind them that the transactions were processed incorrectly and would have they been processed correctly, they would not have processed at all. So by allowing these transactions, they are in the wrong and broke Visa/MasterCard rules, and should refund them.
Or something like that. Not sure exactly how I would word it.
Not sure how the communication looked before, but I guess claims of non receipt of purchases or something might work?
I guess canapay is getting tired of all the refund requests.
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Bibble58
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No I didn't send them anything, they replied to me saying they had located transactions from me and were refunding, I then got the refund within 2 days.
It's a bit baffling that we all have different experiences and replies and these merchants treat us differently. I'm trying to get a refund from skinczar and have been emailing them for 3 weeks now with no reply yet somebody else has emailed and had a refund immediately.
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I've just had some success with gametid.com
I emailed a few weeks ago and didn't get a reply, I emailed again chasing 3 days ago threatening to report them to various places and still no reply but this morning have woken up to the refunds in my account.
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I can't be sure, but sounds more like they trying to get you to give up.
Have you ever registered with canopay? to use their service?
I mean, should ask them back why if you have never registered with their service, are they processing transactions with your card to begin with.
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This whole thing is so depressing isn’t it. Banks treat you like fraudsters and many casinos literally laugh in your face yet the casinos and their payment processors are deliberately facilitating money laundering on an industrial scale. The miscoding of the transactions overrides bank gambling blocks allowing them to endlessly profit from vulnerable gamblers. They are also benefiting from lower processing fees by putting the transactions through retail shell companies rather than higher risk gambling MCC codes. It is illegal and this was proven by the prosecution of Wirecard yet endlessly large corporations like Worldline are just getting away with this activity in plain sight and continuing to willingly take on casino clients who are basically criminal organisations.
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I also usually read them, and the payment terms -but LCS has an additional section in like section 38 to try to hide it… And with MGA casinos I could never emaljen such terms could be approved, but now I definately knows better!
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Where did you threatening to report them? 🙂
emil_erikzon
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Yes i had same reply this morning
Colin09
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Είναι και οι 7 συναλλαγές στον ίδιο παραλήπτη (όνομα εμφάνισης);
Έχετε δύο επιλογές - είτε προσπαθήστε να είστε ειλικρινείς και υποδείξτε ότι πρόκειται για συναλλαγές καζίνο στο καζίνο που για x λόγους δεν πληρούν τους όρους παροχής υπηρεσιών τους. Ή η δεύτερη επιλογή ανακαλύψτε ότι παραγγείλατε/αγόρασες κάτι και δεν λάβατε ποτέ καν επιβεβαίωση παραγγελίας και ο ιστότοπός τους καταργήθηκε. Τότε μπορεί να είναι καλό αν όλες οι πληρωμές είναι στον ίδιο ηθοποιό, διαφορετικά είναι αρκετά απίθανο.
Απλώς να γνωρίζετε ότι εάν εκτελείτε την επιλογή δύο, θα μπορούσε να θεωρηθεί νομικά ως απάτη.
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Bibble58
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Ive not replied yet im not sure if to send them my passport and proof of address. i see someone on here got refunded by them without sending these details so im unsure as to why they are asking for it
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im still looking for info on ZPDG, dstltd, dsltd and transferop if anyone can help?
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For anyone having trouble locating payment providers go to your google history/web history and search up the date and time of the transaction and you should be able to see it
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I have "Transfergate" which I think is related to TRANSFEROP PAYMENT GATEWAY LTD (transferop.com)
They are in turn related to payop.com / Paydo.com. Transferop:s contact form doesnt work. I got a reply from Payop who I contacted instead of Transferop but they claimed they couldnt find any transactions linked to my card in their systems. Have no idea otherwise what "Transfergate" could be
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Anyone come across alfa-wallet?
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I think MGA turns a blind eye to this kind of practice. I haven't tried making a complaint directly to the MGA, but I would guess they wouldn't see it as a valid complaint. the whole country is just a money laundering front for god sake
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I have been wondering the exact same thing, seems quite random regarding which processors and/or merchants are giving refunds. My guess is that it might depend on the jurisdiction of the processor itself. E.g. seems like the UK based ones are more willing to refund, maybe due to more strict financial regulations in the UK or risks of fines/penalties? That's just my personal experience. Perhaps the citizenship of the person claiming the refund can matter too.
Would be interesting if someone with legal knowledge of the payment industry could share any insights. The whole Wirecard scandal obviously didn't change a thing.
I have descriptors I've managed to trace to the national bank of rwanda + UBA Group (a bank in Nigeria), so I'm quite positive that there's a lot of corrupted banks/states involved in these schemes
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