I would just send the information, especially if it's a lot of money.
And also remind them that the transactions were processed incorrectly and would have they been processed correctly, they would not have processed at all. So by allowing these transactions, they are in the wrong and broke Visa/MasterCard rules, and should refund them.
Or something like that. Not sure exactly how I would word it.
Not sure how the communication looked before, but I guess claims of non receipt of purchases or something might work?
I guess canapay is getting tired of all the refund requests.
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