Question about Gambling websites with Curaçao license using incorrect Merchant Category code (σελίδα 1.673)

Elegro been investigating my transaction for months and keep getting similar responses from them

Please accept our sincere apologies for the time this matter has taken and for the frustration caused by the ongoing review.

We understand your concerns and appreciate your patience. Please be assured that your complaint is currently being handled by our Compliance Department, which is conducting a thorough review of the matter.

We are doing our best to obtain the necessary information and provide you with a further update as soon as possible. However, given the complexity of the case and the number of details and transactions that need to be carefully reviewed and taken into consideration, the investigation is taking longer than expected.

We are continuing to follow up internally and will share any relevant updates as soon as they become available.

anyone had anything similar??

Cardaq got back to you? They’re completely blanking me. Did you get refunds. if imgvibes is cardaq then they likely process all 408455. I have TONS of them

XPATE told me they can’t find any of my transactions but I know for a fact they are lying. they are the only Latvian based firm on the forum and visa BIN 402569 is Latvian. Plus people have said the same merchants are them

So Rapyd don’t refund?

What was your xpate ARN/BON?

What merchants do elegro process

I never had them come back to me with that response. My refunds through them (to date) haven’t been given to me by Walletto, it’s been due to them getting in touch with the merchant and asking them to refund. Where I’m at now with them is fighting to get the remainder refunded (transactions from 2024/2025) and they don’t have a contractual relationship. That is a bit more difficult.

They did reply to one message and redirected me to the card account

Hi, I’m trying to find contact details for these two merchants:

VIXONTRA

PAYXNORD

I can’t find any email, website or useful information about them. Has anyone come across these descriptors before or managed to contact them?

From what I understand, these all seem to be connected to XPate.

Were you actually able to get a refund from any of them?

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Ah I see maybe because mine are financial services, just annoying as I don’t know who this merchant is, I’ve provided a response to Walletto so I will just see what they come back with. Fingers crossed. I think Walletto still has a contractual relationship with the merchant on mine, it’s great that you’ve managed to get some back so far though

What name does your statement say?

Mainly had NIKO. But did have some others on DSAR I would have to check

Nope

I recived exactly same email from cardaq.

But I don't give up, I'm sending them email every day, LinkedIn, Instagram, leaving reviews. I sent also dsar request but no answer.

It says laar* and than it’s my name

Has anyone got an updated spreadsheet? Or can someone tag me in the one on her can’t seem to find it

Here you go

https://docs.google.com/spreadsheets/d/1VV7CuNRvGzsH2ovuPTqhaB9uB9Sy8AMNQzuyDLnhTOU/htmlview

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