UPDATE FROM PIXELPAY SOLUTIONS LTD
I have raised disputes with my bank over 2 weeks ago but no updates and my bank have suspended my card/account since.
Can anyone advise on how to reply??
Gone back and forth with them for a while now. I sent them screenshots of transactions and my card details.
Email from - [email protected]
Dear ********
We understand that this situation is frustrating and concerning for you, and we take all inquiries regarding potential transaction discrepancies seriously.
We appreciate that you feel these charges were miscoded, and the most effective path to resolution remains contacting your financial institution. A chargeback allows your bank to investigate the merchant and the transaction codes directly, which is the standard procedure for these matters.
If you have any further questions, please feel free to reach out.
Kind regards,
Support Team
Email from - [email protected]
Dear ********
We understand that this situation is frustrating and concerning for you. Please be assured that we take all inquiries regarding potential transaction discrepancies seriously.
Despite our continued efforts, we have been unable to find any account or payment records matching the details you have provided.
We appreciate that you feel these charges were miscoded, and the most effective path to resolution remains contacting your financial institution. A chargeback allows your bank to investigate the merchant and the transaction codes directly, which is the standard procedure for these matters.
If you have any further questions, please feel free to reach out.
Kind regards,
Support Team
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