πριν από 1 έτοςΠρωτότυποΜετάφραση
So I started playing nine casino a whew years and signed up using my old address as I've currently moved since then. I started depositing and playing here again. I normally ask for my address to be changed and make sure everything is right for my future withdrawls to be smooth. I was told by live chat after I asked for a address change update that it will be done!.
Months down the track I won 2,000 and wanted to withdrawl and was told my documentation wldid match my address.....
Therefore they never changed the address when I asked. After a whew days talking to many live chats agents and sending them proof of my address as of current and my old address it was never done .
After some time trying to get help with something so simple turned into a suspension to my account . The only way to undo the suspension was to provide id and proof of address. But guess what I have not lived at that address on the casino file in 3 years.
Which means all documentation that I may have are not not valid as of the 90 day rule.
So in other words.. I was never getting out a withdrawl and I'm never playing at this casino again not only by choice.. but because I can't proof who iam.
I've spent thousands here over the years and the one time I win I found out what this casino truly is. I'm a slot casino live streamers and have been playing online casino for over 15 years and been to more then 100 over the time and have learn which casinos or good and bad.
I have got experience to watch out for red flags and it's only know the red flags come out at nine casino once you win money.
For example once the casino know you wish to withdrawl they will try to add free spins to your account or some " special " random onnthe house bonus to your account
You may think this is good right? No!.. once you accept this bonus your no longer allowed to withdrawl till you finish the bonus wager giving you a chance to lose that money trying to wager that small crappy bonus thinking you got it without restrictions.... watch out for this.
This casino is smart and has been under the radar for along time as a good 9.5 review casino. But I'm telling you it's not all fun and games it's full of red flags and people who do not care and only shove there T & C at you for all your questions.. I have video proof of live chats and screen shots on how these people do not care.
Stay away from casinos like this .. it was be blacklisted
Months down the track I won 2,000 and wanted to withdrawl and was told my documentation wldid match my address.....
Therefore they never changed the address when I asked. After a whew days talking to many live chats agents and sending them proof of my address as of current and my old address it was never done .
After some time trying to get help with something so simple turned into a suspension to my account . The only way to undo the suspension was to provide id and proof of address. But guess what I have not lived at that address on the casino file in 3 years.
Which means all documentation that I may have are not not valid as of the 90 day rule.
So in other words.. I was never getting out a withdrawl and I'm never playing at this casino again not only by choice.. but because I can't proof who iam.
I've spent thousands here over the years and the one time I win I found out what this casino truly is. I'm a slot casino live streamers and have been playing online casino for over 15 years and been to more then 100 over the time and have learn which casinos or good and bad.
I have got experience to watch out for red flags and it's only know the red flags come out at nine casino once you win money.
For example once the casino know you wish to withdrawl they will try to add free spins to your account or some " special " random onnthe house bonus to your account
You may think this is good right? No!.. once you accept this bonus your no longer allowed to withdrawl till you finish the bonus wager giving you a chance to lose that money trying to wager that small crappy bonus thinking you got it without restrictions.... watch out for this.
This casino is smart and has been under the radar for along time as a good 9.5 review casino. But I'm telling you it's not all fun and games it's full of red flags and people who do not care and only shove there T & C at you for all your questions.. I have video proof of live chats and screen shots on how these people do not care.
Stay away from casinos like this .. it was be blacklisted
- Nice to you so you make a deposit
- Soon as you want to withdrawl there is lack of communication.
- Change of address was never done to match my documentation.
- Account was suspended
NineCasino
πριν από 1 έτος
Hello!
We deeply regret that you've encountered this issue. Rest assured, that we carefully consider each situation on an individual basis. We operate in strict accordance with our terms and conditions, which we strive to uphold consistently.
We hope for your understanding.
Best regards,
NineCasino
We deeply regret that you've encountered this issue. Rest assured, that we carefully consider each situation on an individual basis. We operate in strict accordance with our terms and conditions, which we strive to uphold consistently.
We hope for your understanding.
Best regards,
NineCasino
