πριν από 4 μήνεςΠρωτότυποΜετάφραση
Γεια σας παίκτες αν κάποιος πρόκειται να εγγραφεί σε αυτό το καζίνο, αφήστε τον να σκεφτεί δύο φορές ότι έγραψα και λυπάμαι για τον λόγο που θα θέλετε να επαληθεύσετε τα έγγραφα τίποτα από αυτά δεν θα λειτουργήσει, θα θέλετε να στείλετε τα έγγραφα με e-mail μπορείτε να στείλετε μόνο αυτό κανείς δεν απαντά σε κανένα e-mail θα δείτε ότι κανείς δεν σας βοηθά θα θέλετε να κλείσετε τελικά τον λογαριασμό τίποτα από αυτά κανείς δεν θα κλείσει τον λογαριασμό σας Έστειλα 5 e-mail σχετικά με το οριστικό κλείσιμο του λογαριασμού μου δεν ρωτάω απαντήσεις ζωντανή συνομιλία και γράφουν το ίδιο πράγμα σαν να αντιγράψετε και να επικολλήσετε κάποιος γράφει έτσι ώστε να σκεφτείτε 100 φορές πριν θελήσετε να εγγραφείτε
Αυτόματη μετάφραση:
SpellWin Casino
πριν από 2 εβδομάδες
Dear mpstefanovv,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience at SpellWin Casino.
We understand how important it is for our players to have a smooth and timely verification process. Please know that all document verification is handled securely by our dedicated KYC department, and indeed, documents should be sent to their official email for processing. Our team usually responds as quickly as possible, and we sincerely apologize if the processing time felt inconvenient for you.
Regarding your request to close your account, account closures can only be processed via email and customer support team cannot close players' accounts via live chat for safety reasons. After carefully checking our records, we were unable to find an account associated with the email you mentioned, so if you still require any assistance on this matter, we kindly invite you to reach out directly to our manager at vip.daniel@spellwin.com. He will personally review your case and make sure everything is handled promptly.
We truly value your feedback, as it helps us improve the experience for all our players. Thank you again for taking the time to share your concerns. We hope to have the opportunity to restore your confidence in SpellWin Casino.
Sincerely,
SpellWin Casino Team
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience at SpellWin Casino.
We understand how important it is for our players to have a smooth and timely verification process. Please know that all document verification is handled securely by our dedicated KYC department, and indeed, documents should be sent to their official email for processing. Our team usually responds as quickly as possible, and we sincerely apologize if the processing time felt inconvenient for you.
Regarding your request to close your account, account closures can only be processed via email and customer support team cannot close players' accounts via live chat for safety reasons. After carefully checking our records, we were unable to find an account associated with the email you mentioned, so if you still require any assistance on this matter, we kindly invite you to reach out directly to our manager at vip.daniel@spellwin.com. He will personally review your case and make sure everything is handled promptly.
We truly value your feedback, as it helps us improve the experience for all our players. Thank you again for taking the time to share your concerns. We hope to have the opportunity to restore your confidence in SpellWin Casino.
Sincerely,
SpellWin Casino Team
