πριν από 1 έτοςΠρωτότυποΜετάφραση
So I have been playing at Jackpot.com uk for I would say 5/6 months and all was well my account was verified and I made deposits and withdrawals. Now they are withholding 3withdrawals asking for more documents .. I’ve sent them passport , driving licence, letter proving my address and statements from both my bank accounts with some transactions covered but clearly my name, address, and account details are all visible.. I was under the impression that withdrawals can not be withheld when they ask for more documents.. I just feel that something is not right these casinos happily take deposits but when it comes to withdrawals they make it so hard for us customers.. UKGC clearly states that a casino cannot request further verification as a condition of withdrawal if they could have requested it earlier. Yet it seems as though this is exactly what they are doing.
- None this casino doesn’t deserve any positive mentions
- Absolutely no positives
- Nice games
- I don’t have any positives
- Holding withdrawals even though they have all my personal information
2
Jackpot.com Casino
πριν από 1 έτος
Dear Player,
Please note that after analyzing your request Jackpot.com teams have duly confirmed that your withdrawal requests have been processed.
Accordingly, kindly note that our Customer Experience Team has sent you an email with further details, explaining the verification process and informed you that your withdrawal requests have been processed.
We hope that the matter will be now settled to our mutual satisfaction. Should you require any additional information our Customer Experience Team does remain at your entire disposal.
Thank you and best regards,
Jackpot.com Customer Experience Team
Please note that after analyzing your request Jackpot.com teams have duly confirmed that your withdrawal requests have been processed.
Accordingly, kindly note that our Customer Experience Team has sent you an email with further details, explaining the verification process and informed you that your withdrawal requests have been processed.
We hope that the matter will be now settled to our mutual satisfaction. Should you require any additional information our Customer Experience Team does remain at your entire disposal.
Thank you and best regards,
Jackpot.com Customer Experience Team
