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This casino should have a rating around 5.00. Even though the website seems clean and updated the Management seems to be too underqualified. After making my account and checking the bonus terms, I verified my account via the verification tab which is pretty easy and takes around 10 minutes to have your account verified. The system verified me successfully and I made my first deposit. After I while, I managed to complete the wagering requirements and requested a withdraw via skrill. 2 hours later my withdrawal was rolled back into my account. I asked the support why was my withdrawal declined. I was told that the bill statement was wrong. Well eventually they told me that they didn't have a translator for Greek. I offered to send the document translated so they can check it and verify it easier. My offer was declined and I was told that tomorrow they would send me an email about the verification. The next day, support sent me an email asking for a bill statement since it was missing. Please note that I couldn't upload any document through the website since the system was showing that I was fully verified. I went back to the chat and asked If I could send additional documents and my offer was still declined. Also the email that was sent to me should not be taken into consideration since it was a mistake. Anyways, after hours and hours without getting an email by their department I decided to enter the chat and ask for an update. I was told that my account was verified and I could withdraw! Easy right? Well I tried to withdraw and a pop up message appeared stating that KYC should be completed rejecting my request. I went back to chat and the support told me to clean the cookie s of my browser. After losing my patience I just gambled the money away and I requested a closure of my account since I don't want to play in a casino that is consisted of underqualification. Still waiting for the closure. Oh and still getting messages by email asking for a bill statement because as they state its missing. Hahaha. As I said overall rating 5.00 and underqualification.
- Clean website
- Department is underqualified
- KYC seems to be problematic
- Casino asks for additional verification after withdrawal request
- No gambling tools
- Slow on everything
- The casino doesn't pay
